Steering system grinding when turning hard left to hard right from dead stop...

[Kadonny]

Please keep us posted on this. Thanks SG.

[CTS-V-TWIN]

I am supposed to get a scheduled call from the rep at Cadillac Customer Assistance today. I will advise her of my findings and see what she will do about getting me taken care of. I will then report back so everyone else that has this issue can get it addressed and dealt with. I don't want anyone else here to get the runaround like I did.

SG

[LS6HVN]

bump

[LS6HVN]

OK, here is what my Inv. says,

POWER STEERING SHUDDER#?//PERFORM VISUAL/PHYSICAL INSPECTION,CHECK POWER STEERING PRESSURES, TRACE TO INTERNAL STEERING GEAR FAULT, REPLACE POWER STEERING GEAR// AFTER REPLACING GEAR AND BLEEDING AIR FROM SYSTEM POWER STEERING PUMP STARTED TO MAKE NOISE LIKELY CAUSED POOR FLUID FLOW THROUGH GEAR AND PUMP, BLEED POWER STEERING SYSTEM 3 TIMES PUMP STILL NOISY UNABLE TO REMOVE NOISE FROM PUMP, NECESSARY TO REPLACE POWER STEERING PUMP//


Hey AERO1, This could be a great excuse to come to Vegas. 'Cept ya might have to stay a whole week.


Good Luck with this guys.

[CTS-V-TWIN]

Originally Posted by LS6HVN

OK, here is what my Inv. says,

POWER STEERING SHUDDER#?//PERFORM VISUAL/PHYSICAL INSPECTION,CHECK POWER STEERING PRESSURES, TRACE TO INTERNAL STEERING GEAR FAULT, REPLACE POWER STEERING GEAR// AFTER REPLACING GEAR AND BLEEDING AIR FROM SYSTEM POWER STEERING PUMP STARTED TO MAKE NOISE LIKELY CAUSED POOR FLUID FLOW THROUGH GEAR AND PUMP, BLEED POWER STEERING SYSTEM 3 TIMES PUMP STILL NOISY UNABLE TO REMOVE NOISE FROM PUMP, NECESSARY TO REPLACE POWER STEERING PUMP//


Hey AERO1, This could be a great excuse to come to Vegas. 'Cept ya might have to stay a whole week.


Good Luck with this guys.

I told the rep at Cadillac Customer Assistance yesterday about your problem being fixed at the dealership in Vegas and she said that your problem must have been different than mine if the dealership you went to was able to diagnose and fix the issue. She also said that I would have to find a dealer here that would do it under warranty. So basically after all that, I am back to square one.

I have PM'd WillySTS on the forum here as he is a service writer at Martin Cadillac where I purchased my STS-V. I am waiting for a response from him to see if he can take care of this problem for me. That is my only route.

Hey LS6HVN, can you fax me your invoice so I can take it to the original dealer I went to twice? I am sure they will be more inclined to fix it if I take them your invoice. If so, please fax to: 818-385-0797. Thanks in advance.

SG

[LS6HVN]

Invoice on the way.

So much for Cadillac Customer Assistance. Is this "assitance" from the dealer or GM? I always thought the GM warranty was honored at all Cadillac dealerships. She is prolly right tho, your problem is different than mine; my dealer fixed mine and your dealer doesn't want/know how to. I feel your pain brother. Have you considered a second opinion? Looking on the Cadillac websight, there are several Cadillac dealers in L.A. I'm sure one of them would be concerned about your satisfaction as a now and future Cadillac buyer.

Let me know how it goes.

[CTS-V-TWIN]

Originally Posted by LS6HVN

Invoice on the way.

So much for Cadillac Customer Assistance. Is this "assitance" from the dealer or GM? I always thought the GM warranty was honored at all Cadillac dealerships. She is prolly right tho, your problem is different than mine; my dealer fixed mine and your dealer doesn't want/know how to. I feel your pain brother. Have you considered a second opinion? Looking on the Cadillac websight, there are several Cadillac dealers in L.A. I'm sure one of them would be concerned about your satisfaction as a now and future Cadillac buyer.

Let me know how it goes.

This is GM's Cadillac Customer Assistance center from Detroit, Michigan. Cadillac dealers out here don't really care in my opinion. I have already gone to two different dealers and may visit a third, but at least if I have your RO/Invoice in my hands, they can use that as a guide to fix my car. Both said the concern is normal, but I think they don't know how to fix it so it is an easy way to say live with it cause we don't know how to fix it. Oh well, thanks again for all your help my friend. What would we do without the internet? Once I get your fax, I will forward it to the first dealer I went to and see if they will take on the fix.

SG

[CTS-V-TWIN]

Just to update everyone, no dealer has been willing to fix the steering problem yet. Both dealers I went to said it was a normal characteristic of the vehicle which I refuse to believe.

Yesterday, the Cadillac Customer Assistance Rep. called me and told me that I had to find a dealer willing to diagnose it and repair it under warranty.

I now have to go to a Cadillac dealer armed with the invoice that LS6HVN faxed me and tell the technicians what is required to fix the steering issue. I can't believe I have to go to this length to get my new 2007 STS-V fixed. I just hit 2000 miles after almost 5 months of ownership and I am NOT pleased.

They don't care about keeping customers happy like they say or they would do what they could for me as a loyal GM buyer.

Any and all comments from you guys would be appreciated. Thank you in advance.

SG