Vehicle Personalization System Error; Wheel and seat do not adjust
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Cadillac STS Forum - 2005 through 2012 Discussion, Vehicle Personalization System Error; Wheel and seat do not adjust in Past Cadillac Vehicle Discussion; Good morning everyone. After a long weekend of sitting in the garage, went to leave for work and the seat ...
  1. #1
    stevenriz is offline Cadillac Owners Enthusiast
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    Vehicle Personalization System Error; Wheel and seat do not adjust

    Good morning everyone. After a long weekend of sitting in the garage, went to leave for work and the seat and wheel didn't adjust to my personal setting. They will not even move manually. When I go into my personal settings I get a "Vehicle personalization system error" on the screen. Now what? I have the battery removed now hoping a full reboot will cure the problem. I will report back. Otherwise to the dealer seems like my only option!!!

    Anyone ever experience this?

    ----------

    Battery removal did nothing. Looks like a computer issue... calling dealer now...


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    1BadCadSTS's Avatar
    1BadCadSTS is offline Cadillac Owners Connoisseur
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    Check under the drivers seat. Any loose connections. Also check fuses.

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    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Vehicle Personalization System Error; Wheel and seat do not adjust

    Quote Originally Posted by stevenriz View Post
    Good morning everyone. After a long weekend of sitting in the garage, went to leave for work and the seat and wheel didn't adjust to my personal setting. They will not even move manually. When I go into my personal settings I get a "Vehicle personalization system error" on the screen. Now what? I have the battery removed now hoping a full reboot will cure the problem. I will report back. Otherwise to the dealer seems like my only option!!!

    Anyone ever experience this?

    ----------

    Battery removal did nothing. Looks like a computer issue... calling dealer now...
    Hello stevenriz,

    I apologize for any vehicle trouble you are experiencing with your seat and wheel adjustment. I see you are contacting the dealership. Let me know if you are planning on taking your vehicle in for a diagnosis at the dealer. I want to stay involved throughout this process and make sure your issues are resolved. I can be contacted via private message to further discuss your current situation.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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    EChas3's Avatar
    EChas3 is offline Cadillac Owners Master
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    Re: Vehicle Personalization System Error; Wheel and seat do not adjust

    Recently, another member had the same thing that turned out to be no more than a loose connector under the seat. Make sure they are all firmly pressed together.

  7. #5
    stevenriz is offline Cadillac Owners Enthusiast
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    Thread Starter
    Hi all and hi Laura from customer service.

    Laura i did take it to the local dealer in Leominster MA and they took it right in. After a couple hours of diagnosing it they found the problem to be a short under the driver seat. They charged me a couple hours labor

    Anyway all is well now. I hope this will not become a money pit!!

    Laura thanks for being interested. Is there anything Cadillac can do or help with here?

    Goodnight!
    Steve

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    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Vehicle Personalization System Error; Wheel and seat do not adjust

    Quote Originally Posted by stevenriz View Post
    Hi all and hi Laura from customer service.

    Laura i did take it to the local dealer in Leominster MA and they took it right in. After a couple hours of diagnosing it they found the problem to be a short under the driver seat. They charged me a couple hours labor

    Anyway all is well now. I hope this will not become a money pit!!

    Laura thanks for being interested. Is there anything Cadillac can do or help with here?

    Goodnight!
    Steve
    Hey Steve,

    Thanks for updating everyone on your situation. I am happy to hear the dealer was able to resolve the issue with your vehicle. I understand how it can get expensive to repair your vehicle. We look at each customer issue on a case-by-case basis. If you private message me and include your VIN and current mileage I am more than happy to research this on your behalf.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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