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Thread: Dealers Should NOT be Charging for the Nav S/W Update (not maps, the Nav unit S/W)!

  1. #1
    carter's_sts is online now Cadillac Owners Connoisseur
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    Dealers Should NOT be Charging for the Nav S/W Update (not maps, the Nav unit S/W)!

    Check this out. Right from the GMNAVDISC.COM Web site...............Dealers should not be charging for the upgrade:

    http://www.navigation.com/is-bin/INT...llProducts=YES

    Attention Model Year 2005-07 Cadillac STS owners with vehicles built before December 2006: This map update is compatible with your navigation system. However, before this disc can be installed, your vehicle may require a software update. Please contact your local dealer to determine if this software update is required for your vehicle. If it is, your dealer will make arrangements to update your system's software at no cost to you.

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    To be clear, you would probably need to have the latest DVD (or 2012 disc or newer) and have it not be reading first to get the free update.


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    ddalder's Avatar
    ddalder is online now Cadillac Owners Connoisseur
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    Re: Dealers Should NOT be Charging for the Nav S/W Update (not maps, the Nav unit S/W

    Interesting. My guess is that most dealers charge because they aren't aware of this (being that it applies to cars so old), not because they are trying to take advantage of the customer. Certainly something to bring to their attention as an informed consumer.

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    carter's_sts is online now Cadillac Owners Connoisseur
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    I wonder who does the reimbursement to the dealers. GM or Denso.

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    Ludacrisvp is online now Cadillac Owners Connoisseur
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    They likely charge since this update does more than just fix the new map DVD.

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    ddalder's Avatar
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    Re: Dealers Should NOT be Charging for the Nav S/W Update (not maps, the Nav unit S/W

    My guess is they have a code to charge GM (corporate). I really doubt dealerships ever deal directly with a manufacturer of a part. If there is any reimbursement, GM Corporate would obtain that from the manufacturer. It's entirely possible, and likely, that Denso built the unit to a spec at the time of manufacture. If this changed, they likely aren't liable for the cost of upgrading and this would be absorbed by GM. Just my theory though.

  7. #6
    carter's_sts is online now Cadillac Owners Connoisseur
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    Re: Dealers Should NOT be Charging for the Nav S/W Update (not maps, the Nav unit S/W

    They probably charge because, like ddalder said, they don't know any better. If someone is requesting the update because a new DVD won't work, they should be able to make the dealer honor the free update (armed with this info).

    Quote Originally Posted by Ludacrisvp View Post
    They likely charge since this update does more than just fix the new map DVD.

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    Re: Dealers Should NOT be Charging for the Nav S/W Update (not maps, the Nav unit S/W

    the bulletin (#05-08-126-001B) that mentions the STS software update discs (part number 15943724) does not make any mention of covering out of warranty systems

    i think that the navigation.com (gmnavdisc center) message about 'no cost to you' is for vehicles still under the factory bumper to bumper warranty

    try getting a dealer to work on your car for free because some 3rd party (partner) website says it's shouldn't cost you anything
    if the dealer can't figure out a way to get GM to pay (and the bulletin only provides for vehicles under warranty) then they're going to want to charge you something for their time
    almost nothing is free after your out of your warranty

  9. #8
    dl72 is offline Cadillac Owners Fanatic
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    Quote Originally Posted by RippyPartsDept
    the bulletin (#05-08-126-001B) that mentions the STS software update discs (part number 15943724) does not make any mention of covering out of warranty systems

    i think that the navigation.com (gmnavdisc center) message about 'no cost to you' is for vehicles still under the factory bumper to bumper warranty

    try getting a dealer to work on your car for free because some 3rd party (partner) website says it's shouldn't cost you anything
    if the dealer can't figure out a way to get GM to pay (and the bulletin only provides for vehicles under warranty) then they're going to want to charge you something for their time
    almost nothing is free after your out of your warranty
    But 2005, 2006, and some 2007 are already out of warranty. I think it should be covered. It is just an update and not a new system. If it was a new system, I would understand.

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    EChas3's Avatar
    EChas3 is offline Cadillac Owners Master
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    Re: Dealers Should NOT be Charging for the Nav S/W Update (not maps, the Nav unit S/W

    It doesn't hurt to try but isn't expensive, less than 1-hour. You're not driving a econo-box.

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    A smart dealer would do it for goodwill.

  11. #10
    carter's_sts is online now Cadillac Owners Connoisseur
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    It's also a brand new message on the Web site. It didn't used to have anything about that. This probably came about after the 2012 DVD came out. I'm guessing it's a new reimbursement program for the dealers.

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    I don't think it's a brand new message. That site is new but everything is just transferred over from the old one.

    But I do also agree that a good dealer will figure out a way to take care of it for you if they value your business

  13. #12
    carter's_sts is online now Cadillac Owners Connoisseur
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    Pretty sure that message was not there last October when I ordered the 2012 disc. I knew from this site that I would need the update, covered under CPO.

  14. #13
    Romors86 is offline Cadillac Owners Member
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    Re: Dealers Should NOT be Charging for the Nav S/W Update (not maps, the Nav unit S/W

    I'm still trying to find a dealership to do this update properly for me. Been dealing with this for about 2 1/2 weeks now, driving me nuts having the 13 map disc and can't use it!!!!!!


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