#11340: Special Coverage Adjustment-Timing Chain Wear - (Feb 16, 2012)
Subject: 11340 – Special Coverage Adjustment — Timing Chain Wear
Models: 2007 Cadillac CTS, SRX, STS
2007 GMC Acadia
2007 Saturn OUTLOOK
Equipped with 2.8L/3.6L Engine (LP1/LY7)
On some 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles that are equipped with a 2.8L/3.6L V6 engine (LP1/LY7), under certain driving conditions, and with the vehicle’s original oil change intervals, the timing chain could wear prematurely and cause the illumination of the Service Engine Soon light.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the timing chain. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 17, 2012, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 17, 2012, must be submitted to the Service Contract provider.
Involved are certain 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles equipped with a 2.8L/3.6L V6 engine (LP1/LY7).
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management System.
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).