Warranty Work Denied

[05 Hogg]

I own a certified 05 STS. Took it to the dealership last week concerning a condensation issue in the headlight len. The service guy looked at the front end of the car. Claimed it had been in an accident and refused to cover the repair. Called Cadillac customer service and the young lady basically was taking the service guy's word. CarFax reports show no incidents prior to me owning it. Has anyone been in this position before? Any wise words of wisdom.

[next2pool]

I would ask him to document how and why he thinks it's been in an accident. It's quite possible that it was, but don't assume it either.

[carter's_sts]

Sounds like BS. Tell them you need to see the evidence and documentation for the accident. And try another dealer if you can.

[turnerbend]

Did you buy the car from that dealership? Who certified the car? I would call the service guy bluff.

[nguyendot]

I had condensation in both my headlights and they simply replaced both HID units - $995 each.