[FIX] Leaking Headlights! (Water, Condensation, Moisture, etc) - Page 3
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Cadillac SRX Second Generation Forum - 2010+ Discussion, [FIX] Leaking Headlights! (Water, Condensation, Moisture, etc) in Cadillac SRX Forums; Originally Posted by pedaniels For a person who grew up in Detroit, with a WWII Dad who would only drive ...
  1. #31
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: Head lamp condensation and water penetration

    Quote Originally Posted by pedaniels View Post
    For a person who grew up in Detroit, with a WWII Dad who would only drive a Cadillac for the last 70 years. I am very disappointed that that my headlight has been out for weeks and I am past my 50K warranty period and I have to pay so much for my right headlight due to a defective part causing condensation requiring a replacement assembly. I don't understand why the recall that was originally given for this headlight problem in the 2010 SRX is still not honored. Dealers are rude and are in no way accommodating, other than telling you how much more you have to pay. I am very disappointed in Cadillac in dealing with this issue.
    What recall? I've had both of mine replaced under the warranty but I got nothing in the mail about a recall for this issue.

    By the way, if you plan on keeping the SRX for a while, get ready for the left one to go out too! From what I can tell, they are using the same FLAWED headlight assembly as a replacement so that a few more years down the road you can be ripped off yet again.

  2. #32
    Andy_TN is offline Cadillac Owners Member
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    Re: Head lamp condensation and water penetration


    (Photo wasn't even taken when it was at its worst)


    Well, finally an update after I was able to go to the dealer myself and discuss with service writer (my wife's DD and she was the one who had been in touch with service guy). Sure enough, despite VIDEO evidence of water/condensation in one of the lights [I took a video showing me wiping the outside of the light so there could be no dispute that the water is inside] - claim denied. Normal under certain weather conditions is the official wording on the service receipt. In conversation with the service writer, he acknowledges that it's not right and knows it's not normal, but his hands are tied. I pointed out that I just bought the MajorGuard and it does not cover housings - so what happens when my light shorts out in 6 months?? Best he could recommend is to call GM and complain and make sure it's on record that I had this issue before the warranty was up.

    Apparently this particular dealer replaced SO MANY housings that when GM came in and "audited" them - they basically didn't pay them for hundreds of thousands of these claims (supposedly). As a result, they're not replacing them anymore unless it's really a LOT of water in there - and every claim needs the service mgr's approval. So, I supposed this is a YMMV situation depending on your dealer. It looks like in this case, we're penalized for going to one of the higher volume Cadillac service departments in the country after everyone else got their housings replaced.

    I was a bit disappointed that our friendly Cadillac Customer Service reps had no pull though. Essentially, they say that since the dealer says it's normal for certain weather conditions, there's nothing more we can do. Dealership > corporate, unfortunate.

  3. #33
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: Head lamp condensation and water penetration

    Quote Originally Posted by Andy_TN View Post

    (Photo wasn't even taken when it was at its worst)


    Well, finally an update after I was able to go to the dealer myself and discuss with service writer (my wife's DD and she was the one who had been in touch with service guy). Sure enough, despite VIDEO evidence of water/condensation in one of the lights [I took a video showing me wiping the outside of the light so there could be no dispute that the water is inside] - claim denied. Normal under certain weather conditions is the official wording on the service receipt. In conversation with the service writer, he acknowledges that it's not right and knows it's not normal, but his hands are tied. I pointed out that I just bought the MajorGuard and it does not cover housings - so what happens when my light shorts out in 6 months?? Best he could recommend is to call GM and complain and make sure it's on record that I had this issue before the warranty was up.

    Apparently this particular dealer replaced SO MANY housings that when GM came in and "audited" them - they basically didn't pay them for hundreds of thousands of these claims (supposedly). As a result, they're not replacing them anymore unless it's really a LOT of water in there - and every claim needs the service mgr's approval. So, I supposed this is a YMMV situation depending on your dealer. It looks like in this case, we're penalized for going to one of the higher volume Cadillac service departments in the country after everyone else got their housings replaced.

    I was a bit disappointed that our friendly Cadillac Customer Service reps had no pull though. Essentially, they say that since the dealer says it's normal for certain weather conditions, there's nothing more we can do. Dealership > corporate, unfortunate.
    Yes, there is more you can do. NEVER BUY ANOTHER CADILLAC. This is precisely what I intend to do with all the problem that I've had with mine. I'm sorry you didn't get relief on this. Did they tell you how much it would cost to fix it out of pocket?

  4. #34
    Andy_TN is offline Cadillac Owners Member
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    Re: Head lamp condensation and water penetration

    You're exactly right Steve - we will "vote with our feet" and certainly won't be owning another Cadillac after this one. In fact, there's even part of me that wants to ditch this car now and get a refund on the MajorGuard (60d to change your mind if you haven't used it), maybe that might raise an eyebrow. For us it comes to down to, at times, incompetent service by our dealer which is just too convenient (2mi away). First it was the who Nav/radio issue, then the TCM which I could never get them to "upgrade," and now the headlight. The other dealer option in town is 35min drive north - not worth it.

    As far as out of pocket cost, HAH!, I don't even care because there is no way I'm paying OOP for this repair. We will escalate to all levels if/when this leads to headlight failure. For now, I suppose it remains more of a nuisance.
    stevec5375 likes this.

  5. #35
    miamictsv is offline Cadillac Owners Fanatic
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    Re: Head lamp condensation and water penetration

    This is what i plan to do as well. Never ever another Cadillac after these 2 that i own. My cts-v had both headlights replaced nad many more issues. Now my wifes 2013 SRX4 is already having all wheel drive issues at 10K. So far the build quality of the Cadillac's i own is on par with my 1991 Mitsubishi Eclipse that i owned 20 years ago.

    Quote Originally Posted by stevec5375 View Post
    Yes, there is more you can do. NEVER BUY ANOTHER CADILLAC. This is precisely what I intend to do with all the problem that I've had with mine. I'm sorry you didn't get relief on this. Did they tell you how much it would cost to fix it out of pocket?
    stevec5375 likes this.

  6. #36
    Tup
    Tup is offline Cadillac Owners Member
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    Re: Head lamp condensation and water penetration

    Quote Originally Posted by miamictsv View Post
    This is what i plan to do as well. Never ever another Cadillac after these 2 that i own. My cts-v had both headlights replaced nad many more issues. Now my wifes 2013 SRX4 is already having all wheel drive issues at 10K. So far the build quality of the Cadillac's i own is on par with my 1991 Mitsubishi Eclipse that i owned 20 years ago.
    Hey my first vehicle was a 1990 Eagle Talon....basically an Eclipse. I loved that vehicle... kept it for 8 years. Replaced it with a first model year 1998 Subaru Forester. The Forester was pretty good but had a few issues. That was replaced with a Subaru Tribeca which was the most reliable vehicle we have ever had. Now an SRX.

    What issues did you have with the eclipse?

  7. #37
    ccampagna is offline Cadillac Owners Member
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    2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    SRX Moisture.pngHere is what has happened.

    6 months ago there was a hard rain in my town.
    SRX headlights failed to turn on, both of them.

    Went to dealer, wanted to replace electronic ballast, $1,200!
    Told them I would come back Monday.

    Over the weekend lights started to work fine! Have worked fine until last week when we had a torrential rainstorm.

    One SRX headlight has failed again and has quite a bit of condensation and moisture that does not go away.
    Not happy about a luxury car allowing moisture to get in the headlamps, just because of a hard rain

    I am hoping if I dry it out then the headlight will start to operate again.

    Any ideas or similar experiences.

    If not, I will have to go back into the dealer and see what they say or maybe they can dry it out.

    Thanks.
    NWise likes this.

  8. #38
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: 2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    Hi ccampagna,

    I apologize for any inconvenience caused by this issue with your headlights. Please let me know if the problem persists; I would be happy to contact the dealership on your behalf if you decide to head in. You can send me a PM with your VIN, mileage, preferred dealership, and contact information if you are interested.

    Have a great night,

    Austin J.
    Cadillac Customer Care
    NWise likes this.

  9. #39
    Maximumkk is offline Cadillac Owners Fanatic
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    Re: 2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    Not just GM has this issue. I had a 2014 Ford Exploder (Explorer) for a business rental last weekend. Flipped thru the owner manual, and low and behold the manual specifically states that "the headlight casing is ventilated, and with this design moisture droplets may accumulate in the housing. This is normal and no service is warranted."

    Max

  10. #40
    adamjeeps is offline Cadillac Owners Connoisseur
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    Re: 2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    If the moisture caused the lights to not function, that is a warranty item. GM bulletin states some condensation is normal. I don't agree with it but that is their position.

    Sent from AutoGuide.com Free App
    NWise likes this.

  11. #41
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: 2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    I had both headlight assemblies replaced under warranty with this same condensation problem. The headlight assemblies are FLAWED. Don't let anyone tell you otherwise. My service adviser said they cost $1K each to replace out of warranty. There have been several other reports of this problem on this forum.

    http://www.cadillacforums.com/forums...netration.html
    NWise likes this.

  12. #42
    dallyalley is offline Cadillac Owners Member
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    Re: 2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    Had them both replaced on my "luxury" 2011 SRX. It was almost $2,000. I have to get rid of this vehicle before it falls apart totally.
    stevec5375 likes this.

  13. #43
    adamjeeps is offline Cadillac Owners Connoisseur
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    Re: 2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    $2,000 for non hid lights sounds ridiculous.

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  14. #44
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    TheCaptain is offline Canadian SRX Mod
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    Re: 2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    What trim level is your SRX? It looks to be a Performance or higher Trim. I think there is an issue with the early build non HID headlights that they let moisture into the housing in the wrong spot. (or fail early) I haven't seen too much on the HID housings failing.
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Son of a Gun Grey Metallic and Morello Red Interior


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  15. #45
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    jrose7004 is online now Cadillac Owners Fanatic
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    Re: 2010 SRX Headlight Issue. Moisture in the unit and headlight has failed

    I had the drivers side replaced under warrant on my 10 Luxury. If it's out of warranty you might check with a local body shop, I'm sure that it would cost a lot less there.

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