Turning noise.
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Cadillac SRX Second Generation Forum - 2010+ Discussion, Turning noise. in Cadillac SRX Forums; I've noticed the same grinding/ thumping noise when turning my steel wheel left or right also when backing out of ...
  1. #1
    228aiken is offline Cadillac Owners Member
    Automobile(s): 2010 SRX
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    Turning noise.

    I've noticed the same grinding/ thumping noise when turning my steel wheel left or right also when backing out of parking spot. I took the in the Cadillac dealership and was informed this was a normal wear noise over time. Since that time I have surpassed my 50 warranty; we tried to have everything checked before the warranty ran out. It's sad that I was informed this was normal for a " Cadillac" to make this grinding noise just to turn the steering wheel. It's actually kind of embarrassing.

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    Kmohler is offline Cadillac Owners Member
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    There was a service bulletin for steering noise. I had my 2012 repaired about 18 months ago under warranty. Seems like it had something to do with bushings. Anybody remember that?

    ken

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Turning noise.

    Hi 228aiken,

    I am very sorry to hear that you’re experiencing this noise in your SRX and that the answer given by the dealership was unsatisfactory to you. If you do ever want to head back in, please feel free to PM me and I’d be happy to offer an additional layer of assistance.

    Have a great night,

    Austin J.
    Cadillac Customer Care

  5. #4
    300:29:1 is offline Cadillac Owners Enthusiast
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    Quote Originally Posted by Kmohler
    There was a service bulletin for steering noise. I had my 2012 repaired about 18 months ago under warranty. Seems like it had something to do with bushings. Anybody remember that? ken
    As I recall this issue was only in cold weather. While I too experienced it, I was unable to get the dealer to duplicate it. It's unresolved, but hasn't been heard since the PREVIOUS winter.

  6. #5
    robertsja is offline Cadillac Owners Member
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    Re: Turning noise.

    Austin,

    This steering noise is all over this forum in many posts yet every time someone post about it someone from Cadillac Customer Care replies with a meaningless "I'd be happy to assist in contacting a local dealer" or "I'd be happy to offer an additional layer of assistance". Those are not the replies any of us are looking for - we are looking for an answer to the steering noise made when turning left or right at low speeds in cold temperatures. Can you tell is what the cause is or not?

  7. #6
    TheCaptain's Avatar
    TheCaptain is offline Canadian SRX Mod
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    Re: Turning noise.

    Austin or any Cadillac Rep has no ability to diagnose. Their job is a REPRESENTATIVE to help between you and a dealer.
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior


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  8. #7
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: Turning noise.

    I am through posting the links to the solution to this problem. I have done it many times already. If you people are too lazy to search for answers like the rest of us, then so be it.

  9. #8
    Mike in Kansas is offline Cadillac Owners Member
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    Re: Turning noise.

    Welcome the the forum 228aiken! How dare you ask a question your very first post!

  10. #9
    MI-SRX's Avatar
    MI-SRX is online now Cadillac Owners Fanatic
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    Re: Turning noise.

    Quote Originally Posted by stevec5375 View Post
    I am through posting the links to the solution to this problem. I have done it many times already. If you people are too lazy to search for answers like the rest of us, then so be it.
    Is it just my imagination or would have been just as easy to link to the solution - or not post at all.

  11. #10
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: Turning noise.

    Quote Originally Posted by MI-SRX View Post
    Is it just my imagination or would have been just as easy to link to the solution - or not post at all.
    I could ask you the same question.

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