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Thread: Bluetooth connection issue

  1. #1
    craig haymaker is offline Cadillac Owners Member
    Automobile(s): 2014 SRX Terra Mocha Premiun w/ extras
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    Jan 2014
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    Bluetooth connection issue

    Here's our issue: For the last couple of days, and for the FIRST time since we have owned our new 2014 SRX Premium, the CUE will notify us that
    the my wife's Bluetooth connection is "connected then disconnected" ? About every 3-5 minutes this happens ! We have tried shutting off Bluetooth and re-activating, but the same thing ? Has anyone else experienced this issue ? Just trying to get a handle on this before we go to the stealer.
    Thanks, Craig


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  3. #2
    TheCaptain's Avatar
    TheCaptain is offline Canadian ATS & SRX Mod
    Automobile(s): 14 ATS AWD 3.6L Performance - Son of a Gun Grey Metallic
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    Re: Bluetooth connection issue

    What phone is it pairing with, and is there more than one phone or bluetooth device connected at the same time?
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Son of a Gun Grey Metallic and Morello Red Interior


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  4. #3
    Join Date
    Mar 2010
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    Detroit, USA
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    Re: Bluetooth connection issue

    Hello Craig,

    I am sorry to hear of this concern you are experiencing with your Bluetooth connection. If you would like to further discuss your situation and have my involvement while working with your dealership, please let me know. I am more than happy to assist anyway that I can. Please send me a private message that includes your full contact information, VIN and dealership name and location.

    Regards,

    Laura M.
    Cadillac Customer Care

  5. #4
    craig haymaker is offline Cadillac Owners Member
    Automobile(s): 2014 SRX Terra Mocha Premiun w/ extras
    Join Date
    Jan 2014
    Location
    Pasco, WA.
    Age
    68
    Posts
    6

    Re: Bluetooth connection issue

    Quote Originally Posted by TheCaptain View Post
    What phone is it pairing with, and is there more than one phone or bluetooth device connected at the same time?
    Sorry, I should have added that. IPhone-5 and only one phone has been / is sync.'ed. No other electronic devices are in the car. Thank you Captain.
    Thank you Laura, for your input. If a dealer visit will be required, I will indeed PM you the requested info. Thanks for being here for us. Craig

  6. #5
    Join Date
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    Location
    Detroit, USA
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    12,711

    Re: Bluetooth connection issue

    Quote Originally Posted by craig haymaker View Post
    Sorry, I should have added that. IPhone-5 and only one phone has been / is sync.'ed. No other electronic devices are in the car. Thank you Captain.
    Thank you Laura, for your input. If a dealer visit will be required, I will indeed PM you the requested info. Thanks for being here for us. Craig
    Hello Craig,

    You are very welcome! I will be sure to let Laura know that you will reach out to her if needed. Thanks for taking the time to respond. We are happy to be here to assist our Cadillac patrons. We will be sure to be on the lookout for your future messages or updates!

    Gregory W.
    Cadillac Customer Care


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