Picked up my 2012 cadillac this morning after some issues---great service
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  • 1 Post By navycb
Cadillac SRX Second Generation Forum - 2010+ Discussion, Picked up my 2012 cadillac this morning after some issues---great service in Cadillac SRX Forums; I just bought my 2012 SRX and it had a few issues that started just days after I purchased it: ...
  1. #1
    navycb is offline Cadillac Owners Member
    Automobile(s): 2012 Cadillac SRX
    Join Date
    Feb 2014
    Posts
    22

    Picked up my 2012 cadillac this morning after some issues---great service

    I just bought my 2012 SRX and it had a few issues that started just days after I purchased it:
    1. Front and rear driver side speakers not working
    They replaced one speaker, lose connection on the other speaker, and replaced the amp

    2. Door handle sensor not working
    loose connection

    3. lift gate stopped working
    replaced module

    Got my oil changed, tires rotated, and cabin filter all changed under warranty as well. They even washed it for me. Hated that it was gone for 4 days but my local Cadillac Dealer gave me a 2014 loaded CTS to drive (sweet ride)! Bud Davis Cadillac in Memphis was outstanding!!! Im glad to be back in a Cadillac!!!!!
    georule likes this.

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  3. #2
    paid4c4's Avatar
    paid4c4 is offline Cadillac Owners Fanatic
    Automobile(s): 2012 SRX/AWD Premium
    Join Date
    Oct 2011
    Posts
    179

    Re: Picked up my 2012 cadillac this morning after some issues---great service

    Glad to hear stories like yours, sounds like you have a dealer that knows how to be a Cadillac Dealer.
    Bill

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    11,243

    Re: Picked up my 2012 cadillac this morning after some issues---great service

    Quote Originally Posted by navycb View Post
    I just bought my 2012 SRX and it had a few issues that started just days after I purchased it:
    1. Front and rear driver side speakers not working
    They replaced one speaker, lose connection on the other speaker, and replaced the amp

    2. Door handle sensor not working
    loose connection

    3. lift gate stopped working
    replaced module

    Got my oil changed, tires rotated, and cabin filter all changed under warranty as well. They even washed it for me. Hated that it was gone for 4 days but my local Cadillac Dealer gave me a 2014 loaded CTS to drive (sweet ride)! Bud Davis Cadillac in Memphis was outstanding!!! Im glad to be back in a Cadillac!!!!!
    Hello navycb,

    I am glad to hear that you have had such a great experience with your Cadillac dealership! Thank you very much for posting your experience and please feel free to private message us on this account if you have any further questions or concerns with your SRX. I hope that you have a great weekend and continue to enjoy your SRX!

    Gregory W.
    Cadillac Customer Care

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