Creaking in FRONT struts when going over bumps...2010 SRX
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Cadillac SRX Second Generation Forum - 2010+ Discussion, Creaking in FRONT struts when going over bumps...2010 SRX in Cadillac SRX Forums; I have a 2010 SRX Luxury...with the 3 litre V6...I love the vehicle (believe that the dash, with BUTTONS...is better ...
  1. #1
    TORONTO-SRX's Avatar
    TORONTO-SRX is offline Cadillac Owners Member
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    Creaking in FRONT struts when going over bumps...2010 SRX

    I have a 2010 SRX Luxury...with the 3 litre V6...I love the vehicle (believe that the dash, with BUTTONS...is better than the later 2012 and up 'touch screen' controls for most things...It gets the looks and I find that the performance is not as 'bad' as some would claim...You just need to work the transmission and revs a little more than you'd think...Then, it's quick enough.

    BUT...I hear a creaking/squeaking in the front suspension when going over bumps...

    I took it to the dealer, and they said that there is a DEALER BULLETIN about this...and because I was still under the mechanical warranty, there might be something they could do. I had purchased the extended 3 year warranty, also, but in fine print - STRUTS are not covered!!!

    However, after about an hour, the service advisor came back to me with said 'dealer bulletin'...and some figures...telling me that, if I paid $249 plus tax, I could get brand new front struts installed (a $1200 job, normally)...

    I was advised that this WOULD cure the squeaking, so I agreed to it...It will be done next week...The vehicle has only 73,000 km...

    Does anyone else have experience with this issue?

    TORONTO-SRX:

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    TheCaptain's Avatar
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    Yep, my Blue '10 SRX has squeaked since day one once it goes below -15*c. It's been back to the dealer umpteen times and they still can't sure it for more than a few days. And it has all new everything front suspension components. I mean everything. Last winter the stabalizer bar was the last thing that cured it before it warmed up again, but it squeaks again this winter apparently. Thanks Cadillac.

    My '13 is squeak free though!
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior -ARRIVED!!


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  4. #3
    Turbo Dude's Avatar
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    Quote Originally Posted by TheCaptain View Post
    Yep, my Blue '10 SRX has squeaked since day one once it goes below -15*c. It's been back to the dealer umpteen times and they still can't sure it for more than a few days. And it has all new everything front suspension components. I mean everything. Last winter the stabalizer bar was the last thing that cured it before it warmed up again, but it squeaks again this winter apparently. Thanks Cadillac.

    My '13 is squeak free though!
    I have noticed a creaking on the left front of my 2010 as well. But only when it's below 32 degrees. Odd. never in the spring or summer months Now that its winter, creaking is back. I did make mention of it at my last service to have them make note of it. Make run it by them a again.

  5. #4
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    Quote Originally Posted by TORONTO-SRX View Post
    I have a 2010 SRX Luxury...with the 3 litre V6...I love the vehicle (believe that the dash, with BUTTONS...is better than the later 2012 and up 'touch screen' controls for most things...It gets the looks and I find that the performance is not as 'bad' as some would claim...You just need to work the transmission and revs a little more than you'd think...Then, it's quick enough.

    BUT...I hear a creaking/squeaking in the front suspension when going over bumps...

    I took it to the dealer, and they said that there is a DEALER BULLETIN about this...and because I was still under the mechanical warranty, there might be something they could do. I had purchased the extended 3 year warranty, also, but in fine print - STRUTS are not covered!!!

    However, after about an hour, the service advisor came back to me with said 'dealer bulletin'...and some figures...telling me that, if I paid $249 plus tax, I could get brand new front struts installed (a $1200 job, normally)...

    I was advised that this WOULD cure the squeaking, so I agreed to it...It will be done next week...The vehicle has only 73,000 km...

    Does anyone else have experience with this issue?

    TORONTO-SRX:
    Hello TORONTO-SRX,

    I am sorry to hear that your SRX is experiencing this noise in the front suspension. I am glad to hear that the dealership is assisting with the repair. Please keep us updated as to the result of the repair next week!

    Gregory W.
    Cadillac Customer Care

  6. #5
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    Quote Originally Posted by TheCaptain View Post
    Yep, my Blue '10 SRX has squeaked since day one once it goes below -15*c. It's been back to the dealer umpteen times and they still can't sure it for more than a few days. And it has all new everything front suspension components. I mean everything. Last winter the stabalizer bar was the last thing that cured it before it warmed up again, but it squeaks again this winter apparently. Thanks Cadillac.

    My '13 is squeak free though!
    I've always wondered if the SRX is assembled in Mexico, how they test things for very cold climates. There seems to be a lot of "cold climate" issues slipping through the cracks.

  7. #6
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    Yea. I know GM has tested some car in Quebec, but it doesn't get cold there like it does here. We've had almost two straight weeks of -25*C and below (with almost a whole week at -40*). The last two days it finally warmed to -18*.
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior -ARRIVED!!


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    Rick46032 is offline Cadillac Owners Member
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    That was the question that brought me here today! Ever since it got cold passenger side front end sounds ugly on bumps or pavement changes. We have less than 20,000 miles. Let us know how the fix goes

  9. #8
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    Quote Originally Posted by Rick46032 View Post
    That was the question that brought me here today! Ever since it got cold passenger side front end sounds ugly on bumps or pavement changes. We have less than 20,000 miles. Let us know how the fix goes
    Hello Rick46032,

    I am sorry to hear that you are experiencing the same concern while it is cold. If you would like any assistance working with the dealership, please feel free to private message me or send me an email to socialmedia@gm.com with “ATTN GREG” in the subject line. I will be sure to be on the lookout for your future updates.

    Gregory W.
    Cadillac Customer Care

  10. #9
    WildBillZ28 is offline Cadillac Owners Member
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    My wife 2010 Premium Turbo AWD had the same issue from day one, whenever the temp. went under about 40Degrees F. The dealer was no help for the first 2 years, they simply put grease on everything and called it good. Finally, during the 3rd winter they finally resolved by replacing all the parts (stabilizer control arms, and strut towers.)

    Unfortunately, in the end this cost me a bundle (new MB, ML350) because the wife simply couldn't deal with the vehicle any longer. She is much happier these days, and I'm driving the SRX.

    Wild Bill

  11. #10
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    I've just joined this forum as I'm experiencing the same problems with both the front and back suspension squeaking when going over bumps. I purchased the car in April 2013 with 26,000 Kms & I purchased the extended warranty until 2017.
    Anyhow I took it to the dealer & they had the vehicle for days while they ordered in a part ???. I drove it off the lot and the squeaks were still there. The service report said the technician could not replicate the
    Squeak.
    I'm very disappointed & not sure what to do next. Suggestions are very welcomed & if I can't resolve this I will be forced to sell the SRX turbo.
    Thanks in advance

  12. #11
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    We got a 2010 Turbo AWD SRX and have squeaky struts when it's cold out. It usually is just it warms up and goes away.

  13. #12
    srxconnie is offline Cadillac Owners Member
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    My wife's 2010 AWD Premium Turbo was at the dealers last week. Both struts were seized because of the cold. The service manager left the vehicle in overnight to warm up and now stabilizer bushings are on order, and are to be replaced soon. Did replacing the bushings correct the problem or should I push to get the struts replaced as well as the original warranty is just about up.

    Thanks for any insight

  14. #13
    mlponte is offline Cadillac Owners Member
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    I have the same vehicle and problem. The dealership said they hadn't experienced the problem before and lubricated the front end even though it should never need lubricating. I haven't had the problem since, but I'm sure it will return right after the warranty expires!!

  15. #14
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    Re: Creaking in FRONT struts when going over bumps...2010 SRX

    Quote Originally Posted by mlponte View Post
    I have the same vehicle and problem. The dealership said they hadn't experienced the problem before and lubricated the front end even though it should never need lubricating. I haven't had the problem since, but I'm sure it will return right after the warranty expires!!
    Hello mlponte,

    Welcome to Cadillac Owners! I am glad to hear your vehicle concern has not returned after your dealership lubricated the front end. If this does occur again, we are more than happy to look into your situation on your behalf, as we look at each customer on a case-by-case basis. We can be reached via private message or by email at socialmedia@gm.com. If you have any other concerns or questions, don't hesitate to contact us.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  16. #15
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    Angry Re: Creaking in FRONT struts when going over bumps...2010 SRX

    I had both front struts replaced - at GM's cost (and day without my vehicle!)...but the sound is STILL THERE...

    I have a suspicion it is the stabilizer bar bushings and was amazed that GM would replace the strut assemblies FIRST without trying the much cheaper and simpler fix of installing the new-style bushings...
    THIS is the service bulletin (as most of us will know, by now!)

    Front suspension noise over bumps in cold weather

    Fix - Replace the stabilizer bar bushing with the new design bushings. The
    new bushings will not need to be lubricated with silicon grease.

    Bulletin no. 10-03-08-001A

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