2013 SRX Passive Door Lock/Unlock Issues
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Cadillac SRX Second Generation Forum - 2010+ Discussion, 2013 SRX Passive Door Lock/Unlock Issues in Cadillac SRX Forums; I recently had some work done to the front passenger door. When the work was complete, the passive door lock ...
  1. #1
    d_j_alexander30 is offline Cadillac Owners Member
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    2013 SRX Passive Door Lock/Unlock Issues

    I recently had some work done to the front passenger door. When the work was complete, the passive door lock on the front and rear passenger side do not work. The driver side works fine. All the connections have been checked internally. I removed the ECM fuse in hopes to reset the systems. At least I believe I removed the correct fuse. It was a 10 amp fuse in the #1 slot in the fuse box under the hood. This did not work. Has any experienced anything like this? Or can anyone suggest any way to fix this?

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    All doors lock and unlock with the key FOB or by using the lock/unlock button on the interior of the vehicle. The only issue is the passive buttons on the front and rear passenger side doors.

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  3. #2
    2011_SRX is offline Cadillac Owners Member
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    Re: 2013 SRX Passive Door Lock/Unlock Issues

    Doesn't your 2013 have this? Door locks – Rear, door, child-security, power with instrument panel switch. Can you check the child security switch?

  4. #3
    d_j_alexander30 is offline Cadillac Owners Member
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    Thread Starter
    I checked out the child lock. It doesn't have any affect on the passive locks. Thank you for the suggestion.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: 2013 SRX Passive Door Lock/Unlock Issues

    Quote Originally Posted by d_j_alexander30 View Post
    I recently had some work done to the front passenger door. When the work was complete, the passive door lock on the front and rear passenger side do not work. The driver side works fine. All the connections have been checked internally. I removed the ECM fuse in hopes to reset the systems. At least I believe I removed the correct fuse. It was a 10 amp fuse in the #1 slot in the fuse box under the hood. This did not work. Has any experienced anything like this? Or can anyone suggest any way to fix this?

    ----------

    All doors lock and unlock with the key FOB or by using the lock/unlock button on the interior of the vehicle. The only issue is the passive buttons on the front and rear passenger side doors.
    Hello d_j_alexander30,

    According to chapter 10, page 36 of the owner’s manual, the fuse you did pull was related to the Engine Control Module battery. I do see that you are reaching out to the community for any suggestions, but if you were planning on taking your vehicle into the dealership, I wanted to assist you in working with them. Please feel free to private message me or send me an email to socialmedia@gm.com with “ATTN GREG” in the subject line if you would like any assistance working with the dealership. I will be on the lookout for your future updates or messages.

    Gregory W.
    Cadillac Customer Care

  6. #5
    Cioci is offline Cadillac Owners Member
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    Re: 2013 SRX Passive Door Lock/Unlock Issues

    Did you ever find out how to correct this problem? I have the same problem now on drivers side. Back door was replaced and now both front and back drivers side doors will open with key fob but not with passive door lick system set for all doors.
    Quote Originally Posted by d_j_alexander30 View Post
    I recently had some work done to the front passenger door. When the work was complete, the passive door lock on the front and rear passenger side do not work. The driver side works fine. All the connections have been checked internally. I removed the ECM fuse in hopes to reset the systems. At least I believe I removed the correct fuse. It was a 10 amp fuse in the #1 slot in the fuse box under the hood. This did not work. Has any experienced anything like this? Or can anyone suggest any way to fix this?

    ----------

    All doors lock and unlock with the key FOB or by using the lock/unlock button on the interior of the vehicle. The only issue is the passive buttons on the front and rear passenger side doors.

  7. #6
    ccclarke's Avatar
    ccclarke is offline Cadillac Owners Enthusiast
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    Re: 2013 SRX Passive Door Lock/Unlock Issues

    The ECM is the Engine Control Module. It has nothing to do with the doors, fobs, or associated programming. The RCDLR senses the fobs. The door modules control the windows/locks. When you say all the connections have been checked internally, what do you mean? Did you remove the passenger side door panel and perform an inspection?

    This shouldn't be a tough problem requiring outside analysis. Since your car was repaired recently and the problem appeared, take it back. They break it, they fix it; it's as simple as that.

    A quick scan by your dealer should isolate the problem a lot faster than removing/replacing random fuses.

    And Cioci's Passive Door Lick System? I would hate troubleshooting that on a cold winter day.

    CCC

  8. #7
    Cioci is offline Cadillac Owners Member
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    Re: 2013 SRX Passive Door Lock/Unlock Issues

    Yea, I saw the typo but could not find an edit button. Sorry! I was hoping someone with the same problem knew how to fix it. Car door was replaced at dealer body shop and I picked it up on Thursday. Monday afternoon car is being traded in at a different Caddy dealer and surely they will be able to fix it but just didn't think it was fair to give them a problem created by someone else. I know if I try to have the dealer's body shop that caused the problem fix it they will not be able to have it done tomorrow, they will try to give me an appt.

    [QUOTE=ccclarke;14171385

    And Cioci's Passive Door Lick System? I would hate troubleshooting that on a cold winter day.

    CCC[/QUOTE]

  9. #8
    ccclarke's Avatar
    ccclarke is offline Cadillac Owners Enthusiast
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    Re: 2013 SRX Passive Door Lock/Unlock Issues

    Cioci,

    Editing a post is easy. You need to be logged in to enable the editing function (nearly all forums are configured this way.) Navigate to the post you want to change, and look in the lower/right corner of your post and you'll see the "Edit Post" button. After you make the changes, press the "Save" button and you're done.

    You're doing the right thing to get a known problem resolved before turning the car in. I wish there were more owners like you in the world, and hope you stay with the brand.

    CC

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