A pleasant surprise!
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  • 1 Post By Marc NY
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Cadillac SRX Second Generation Forum - 2010+ Discussion, A pleasant surprise! in Cadillac SRX Forums; My doorbell rang this afternoon and I found an unexpected package on my doorstep. I opened said package and inside ...
  1. #1
    dmurphy is offline Cadillac Owners Member
    Automobile(s): '13 Evolution Green Luxury SRX (Shale/Brownstone Interior)
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    Sep 2013
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    A pleasant surprise!

    My doorbell rang this afternoon and I found an unexpected package on my doorstep.

    I opened said package and inside is a gorgeous, hardcover, 200 page book, titled simply, "Cadillac"! Here is the book online - http://www.assouline.com/cadillac.html

    It's beautiful and a total surprise! Inside was a card from the owner of my dealership (Royal Cadillac in Florham Park, NJ) and Bob Ferguson, VP Cadillac.

    A very nice touch. Makes me feel appreciated. Sometimes it's the little things!

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  3. #2
    adamjeeps is offline Cadillac Owners Enthusiast
    Automobile(s): 2012 SRX Performance FWD
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    Re: A pleasant surprise!

    I got that book, too. For the money GM spent on it, I would rather have more features in the car instead of the book (or less cost for the vehicle)!

  4. #3
    Hockeyfox is offline Cadillac Owners Member
    Automobile(s): 2014 SRX
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    Re: A pleasant surprise!

    I just received the same book. Audi did something similar but I also received a nice mug and very nice key chains. I just missed out on the free B&O earbuds Audi was giving away. For my SRX, I never received even a key chain from my dealer. Going back to have them take a look at the plastic black molding on the left hand side of the front passenger window as it appears it is dented/warped and will ask for a keychain at that time. I agree though, wish they would spend the money on the car rather than send me marketing material. It is a nice coffee table type book, but I don't have a coffee table.

  5. #4
    hdrolling's Avatar
    hdrolling is offline Cadillac Owners Member
    Automobile(s): 2013 SRX Performance
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    Re: A pleasant surprise!

    We received ours as well as a Cadillac owners medallion.

  6. #5
    Marc NY's Avatar
    Marc NY is offline Cadillac Owners Connoisseur
    Automobile(s): SRX 2013 Performance Flannel Gray w/ 20" Polished Wheels
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    Re: A pleasant surprise!

    I think that was an awesome gift to you by your Dealer!

    Unfortunately, there will always be some members who would rather GM/ Caddilac had spent the money on something different for them rather than that... however, I see it as a very nice "good will" jester and was given to you as a great "Customer Appreciation" gift, because they see you as a VALUED customer.
    HDI0390 likes this.

  7. #6
    adamjeeps is offline Cadillac Owners Enthusiast
    Automobile(s): 2012 SRX Performance FWD
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    Can I trade my book for auto up rear window switches or an off switch for the headlights?

    Sent from AutoGuide.com Free App

  8. #7
    JohnnyBzSRX's Avatar
    JohnnyBzSRX is offline Cadillac Owners Member
    Automobile(s): 2013 SRX FWD Performance - Xenon Blue / Shale-Brownstone
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    Re: A pleasant surprise!

    We also received that nice book a week ago. VERY nice book with some interesting history about Cadillac. However, I was sorely disappointed that it didn't include at least one picture of what I consider one of the most iconic Cadillacs ever built: the '67-'68 Eldorados. Nevertheless, still very glad to receive this gift from the dealership.

  9. #8
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    Re: A pleasant surprise!

    Quote Originally Posted by dmurphy View Post
    My doorbell rang this afternoon and I found an unexpected package on my doorstep.

    I opened said package and inside is a gorgeous, hardcover, 200 page book, titled simply, "Cadillac"! Here is the book online - http://www.assouline.com/cadillac.html

    It's beautiful and a total surprise! Inside was a card from the owner of my dealership (Royal Cadillac in Florham Park, NJ) and Bob Ferguson, VP Cadillac.

    A very nice touch. Makes me feel appreciated. Sometimes it's the little things!
    Hello dmurphy,

    Thanks for starting this thread and sharing the Cadillac book you received. We are glad your dealer sent the package and card to you. You should feel appreciated with your purchase of an awesome 2013 SRX Luxury! Continue to enjoy your vehicle and don't hesitate to contact us if you need assistance with anything.

    Regards,

    Laura M.
    Cadillac Customer Care

    ----------

    Hi All,

    I see many people engaging on this thread and I wanted to reach out to everybody. The book does seem like it provides a lot of interesting information about Cadillac. I wanted to inform everyone that Gregory and I monitor the Cadillac forums and we can be contacted via private message or by email at socialmedia@gm.com if any questions or concerns ever arise that you need our assistance.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  10. #9
    davedogcaddy's Avatar
    davedogcaddy is offline Cadillac Owners Fanatic
    Automobile(s): 2010 SRX Premium (3.0L, FWD), 2008 CTS (3.6L DI, AWD)
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    Re: A pleasant surprise!

    I for one would love one of these books, however i highly doubt CarMax will send me one...lol

    any place sell them for less than $75.00

  11. #10
    jeffpaletz is offline Cadillac Owners Member
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    Re: A pleasant surprise!

    I also got the book and thought it was a nice gesture. I enjoyed looking through it.

  12. #11
    chagrin falls is offline Cadillac Owners Fanatic
    Automobile(s): 2013 srx perf, 2010 cts4 prem
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    Chagrin Falls, Ohio
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    Re: A pleasant surprise!

    I received the same portfolio as dmurphy after the purchase of a 13 SRX Performance. Perhaps anyone purchasing a new Cadillac received same, it is still a nice gesture. A beautiful book with a beautiful personalized presentation that Cadillac did not have to do. But they did and in this day and age of fierce competition and nickel and dimeing by the majority of consumers, it was a nice "thank you" gift that is rarely done today. This is what Cadillac did years ago and I, for one, am glad that they are making the effort to show appreciation to their customer. Thanks again Crestmont Cadillac in Cleveland and Mr. Ferguson. As a side note, the book "Cadillac" can be found on eBay. Again, it's the thought that counts in my book!
    TheCaptain and Marc NY like this.

  13. #12
    Hockeyfox is offline Cadillac Owners Member
    Automobile(s): 2014 SRX
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    Aug 2013
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    46

    Re: A pleasant surprise!

    Personally, would rather receive nicer floor mats (ones that come standard are absolute garbage) or a coffee mug or keychain. Maybe even a Cadillac flash drive since it appears the 2014 model does not have a hard drive where you can install mp3 files.

  14. #13
    Akira is offline Cadillac Owners Member
    Automobile(s): XLR
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    Jul 2012
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    9

    Re: A pleasant surprise!

    Exactly to find such great book is big surprise for all the Cadillac car owner. I also have this book which help me to understand effectively typical and complex codes and containing upon the user manual which teaches new users how to control the vehicle and hot to tackle any problem.

  15. #14
    georule is offline Cadillac Owners Fanatic
    Automobile(s): 2013 SRX Luxury AWD Silver Coast Metallic
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    Aug 2013
    Age
    50
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    Re: A pleasant surprise!

    I got one too a week after buying my 2013 SRX Luxury, and am enjoying it. This is my first Cadillac, so I thought of it as a "Welcome to the family!" kind of thing.

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