Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after.
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Cadillac SRX Second Generation Forum - 2010+ Discussion, Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after. in Cadillac SRX Forums; I have only had my car for the last few days. Already contacted the dealer. Going there tomorrow. The passenger ...
  1. #1
    Courtneyklv is offline Cadillac Owners Member
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    Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after.

    I have only had my car for the last few days. Already contacted the dealer. Going there tomorrow. The passenger window has a 4 inch scratch (you can feel with finger) and it is right in my line of site. I noticed it today.

    My husband saw some chips that weren't buffed, but just panted over.

    Are these things that should have been fixed or are they normal pre-owned wear and tear?

    Courtney

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    orconn's Avatar
    orconn is offline Cadillac Owners 10000+ Posts
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    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Welcome, Courtney! I would think both could be buffed out and that your dealer should be willing to perform the service free of charge as part of customer service.

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    talismandave's Avatar
    talismandave is offline Cadillac Owners Master
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    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Quote Originally Posted by Courtneyklv View Post

    Are these things that should have been fixed or are they normal pre-owned wear and tear?
    You would have to read over the CPO ad/info to see what they promise.

    Without that info, I would say yes to your question. It is normal wear and tear, and it should have been fixed, regardless of if they were obligated to or not. I hope they are stand-up kind of professionals and handle it for you.


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    Courtneyklv is offline Cadillac Owners Member
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    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Thanks! I'll ask tomorrow and see what they say. The window scratch bothers me the most because I see it anytime I look out of the passenger window.

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    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Good luck gettin' them fixed. Recent events suggest Cadillac's customer service is improving, so that's good. Welcome!

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    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Sorry to hear your first couple days with the car have been less than stellar. Hope the dealer makes good on it.

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    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after


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    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    I would be more concerned with the scratch in the window and making sure the window doesn't continue to be scratched raising and lowering the window.

    I have OCD with marks on glass

    Welcome to the site.

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    Quote Originally Posted by Courtneyklv
    I have only had my car for the last few days. Already contacted the dealer. Going there tomorrow. The passenger window has a 4 inch scratch (you can feel with finger) and it is right in my line of site. I noticed it today.

    My husband saw some chips that weren't buffed, but just panted over.

    Are these things that should have been fixed or are they normal pre-owned wear and tear?

    Courtney
    It is a USED vehicle right?

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    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Quote Originally Posted by Courtneyklv View Post
    I have only had my car for the last few days. Already contacted the dealer. Going there tomorrow. The passenger window has a 4 inch scratch (you can feel with finger) and it is right in my line of site. I noticed it today.

    My husband saw some chips that weren't buffed, but just panted over.

    Are these things that should have been fixed or are they normal pre-owned wear and tear?

    Courtney
    Hello Courtney,

    Welcome to the forum! I am sorry you noticed a scratch on your passenger window. I understand your concern after only having your vehicle for a few days. I see you were going to the dealer. How did the dealer trip go; were they willing to fix your window for you? Please let me know. I can also be contacted via private message or by email at socialmedia@gm.com to further discuss anything.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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