Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after.
Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

CadillacForums.com is the premier Cadillac Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Results 1 to 10 of 10
Cadillac SRX Second Generation Forum (2010-2016) Discussion, Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after. in Cadillac SRX / XT5 Forums; I have only had my car for the last few days. Already contacted the dealer. Going there tomorrow. The passenger ...
  1. #1
    Courtneyklv is offline Cadillac Owners Member
    Automobile(s): 2011 srx
    Join Date
    Sep 2013
    Age
    40
    Posts
    3

    Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after.

    I have only had my car for the last few days. Already contacted the dealer. Going there tomorrow. The passenger window has a 4 inch scratch (you can feel with finger) and it is right in my line of site. I noticed it today.

    My husband saw some chips that weren't buffed, but just panted over.

    Are these things that should have been fixed or are they normal pre-owned wear and tear?

    Courtney


  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    orconn's Avatar
    orconn is offline Cadillac Owners 10000+ Posts
    Automobile(s): Cadillac 95 STS, 02 SLS
    Join Date
    Oct 2007
    Location
    Midlothian, VA
    Age
    73
    Posts
    13,792

    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Welcome, Courtney! I would think both could be buffed out and that your dealer should be willing to perform the service free of charge as part of customer service.

  4. #3
    talismandave's Avatar
    talismandave is offline Cadillac Owners Master
    Automobile(s): 1980 Eldorado, 1974 Talisman, 2004 Volvo C70,
    Join Date
    Mar 2012
    Location
    Madison WI
    Age
    58
    Posts
    7,894

    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Quote Originally Posted by Courtneyklv View Post

    Are these things that should have been fixed or are they normal pre-owned wear and tear?
    You would have to read over the CPO ad/info to see what they promise.

    Without that info, I would say yes to your question. It is normal wear and tear, and it should have been fixed, regardless of if they were obligated to or not. I hope they are stand-up kind of professionals and handle it for you.


  5. Remove Advertisements
    Cadillac Forums
    Advertisements
     

  6. #4
    Courtneyklv is offline Cadillac Owners Member
    Automobile(s): 2011 srx
    Join Date
    Sep 2013
    Age
    40
    Posts
    3
    Thread Starter

    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Thanks! I'll ask tomorrow and see what they say. The window scratch bothers me the most because I see it anytime I look out of the passenger window.

  7. #5
    CadillacLuke24's Avatar
    CadillacLuke24 is offline Cadillac Owners Master
    Automobile(s): Alexandra - 96 SDV --- Clyde - 15 Silverado
    Join Date
    Jul 2010
    Location
    Forever West
    Age
    26
    Posts
    5,770

    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Good luck gettin' them fixed. Recent events suggest Cadillac's customer service is improving, so that's good. Welcome!

  8. #6
    77CDV's Avatar
    77CDV is offline Cadillac Owners 10000+ Posts
    Automobile(s): 77 CDV, 06 DTS III, 69 FWB
    Join Date
    Mar 2006
    Location
    Newbury Park, CA
    Age
    45
    Posts
    10,022

    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Sorry to hear your first couple days with the car have been less than stellar. Hope the dealer makes good on it.

  9. #7
    Ranger's Avatar
    Ranger is offline Cadillac Owners Member
    Automobile(s): White Diamond '03 DHS (with DTS floor shift)
    Join Date
    Jun 2004
    Location
    Woodstock Ill.
    Age
    69
    Posts
    82,383

    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after


  10. #8
    CTSCHICK Guest

    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    I would be more concerned with the scratch in the window and making sure the window doesn't continue to be scratched raising and lowering the window.

    I have OCD with marks on glass

    Welcome to the site.

  11. #9
    2manyhotrods's Avatar
    2manyhotrods is offline Cadillac Owners Fanatic
    Automobile(s): 1999 Eldorado ETC coupe.
    Join Date
    Jun 2013
    Location
    Massachusetts
    Posts
    438
    Quote Originally Posted by Courtneyklv
    I have only had my car for the last few days. Already contacted the dealer. Going there tomorrow. The passenger window has a 4 inch scratch (you can feel with finger) and it is right in my line of site. I noticed it today.

    My husband saw some chips that weren't buffed, but just panted over.

    Are these things that should have been fixed or are they normal pre-owned wear and tear?

    Courtney
    It is a USED vehicle right?

  12. #10
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,722

    Re: Hi! Just purchased a CPO 2011 SRX...scratches on window and paint I noticed after

    Quote Originally Posted by Courtneyklv View Post
    I have only had my car for the last few days. Already contacted the dealer. Going there tomorrow. The passenger window has a 4 inch scratch (you can feel with finger) and it is right in my line of site. I noticed it today.

    My husband saw some chips that weren't buffed, but just panted over.

    Are these things that should have been fixed or are they normal pre-owned wear and tear?

    Courtney
    Hello Courtney,

    Welcome to the forum! I am sorry you noticed a scratch on your passenger window. I understand your concern after only having your vehicle for a few days. I see you were going to the dealer. How did the dealer trip go; were they willing to fix your window for you? Please let me know. I can also be contacted via private message or by email at socialmedia@gm.com to further discuss anything.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  13. Remove Advertisements
    Cadillac Forums
    Advertisements
     

+ Reply to Thread

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

What Cadillac(s) do you own? (Or type NONE)

Please select your insurance company (Optional)

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •