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Cadillac SRX Second Generation Forum - 2010+ Discussion, AC question in Cadillac SRX Forums; I have a 2011 SRX AWD Luxury model that was purchased new in November 2010 and now has 26k miles. ...
  1. #1
    glava2876 is offline Cadillac Owners Member
    Automobile(s): 11 SRX AWD Luxury 14 CTS Performance Coupe
    Join Date
    Feb 2012
    Location
    Syracuse NY
    Posts
    14

    AC question

    I have a 2011 SRX AWD Luxury model that was purchased new in November 2010 and now has 26k miles.
    My wife & I love the SRX, though keeping black clean is driving me crazy.
    We had a strange problem about 3 times in the last month. We had problems with the AC not running cold enough for hours, but then it would all of a sudden be right back to normal?
    It is then good with no problems for days.
    Even when the AC wasn't cold enough, I could see the drain water under the vehicle, so it seems that it must have been running?
    Anyone have this problem?
    I wondered if it is a glitch in the controls?
    I will be calling to bring it in to the dealer, but want to know if this is common.
    Thanks!

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
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    Re: AC question

    Quote Originally Posted by glava2876 View Post
    I have a 2011 SRX AWD Luxury model that was purchased new in November 2010 and now has 26k miles.
    My wife & I love the SRX, though keeping black clean is driving me crazy.
    We had a strange problem about 3 times in the last month. We had problems with the AC not running cold enough for hours, but then it would all of a sudden be right back to normal?
    It is then good with no problems for days.
    Even when the AC wasn't cold enough, I could see the drain water under the vehicle, so it seems that it must have been running?
    Anyone have this problem?
    I wondered if it is a glitch in the controls?
    I will be calling to bring it in to the dealer, but want to know if this is common.
    Thanks!
    Hello glava2876,

    I am sorry you are experiencing issues with your air conditioning unit in your SRX. I see you are contacting the dealer about this issue. If you would like to discuss this concern with us, or keep us updated throughout the process, please reach out via private message. We are happy to help!

    Sincerely,

    Laura M.
    Cadillac Customer Care

  4. #3
    TheCaptain's Avatar
    TheCaptain is offline Canadian SRX Mod
    Automobile(s): 14 ATS AWD 3.6L Performance - Phantom Grey Metallic
    Join Date
    Aug 2009
    Location
    Moosomin Saskatchewan
    Age
    28
    Posts
    2,802

    Re: AC question

    There was a TSB on this issue, I know the 2010's were affected, but yours sounds just the same. A search of the forum could turn it up again...

    Edit: Got it:
    Air con service bulletin
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior -ARRIVED!!


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