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Cadillac SRX Second Generation Forum - 2010+ Discussion, Cadillac SRX in Cadillac SRX Forums; I have a 2011 SRX and the power liftgate opens by itself when the engine is turned off. Any suggestions ...
  1. #1
    Jackbanker is offline Cadillac Owners Member
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    Cadillac SRX

    I have a 2011 SRX and the power liftgate opens by itself when the engine is turned off. Any suggestions on how to fix it. We are not accidentally hitting the open key.

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  3. #2
    Submariner409's Avatar
    Submariner409 is offline If it won't run, chrome it
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    Re: Cadillac SRX

    Let's move this from the general discussion chit-chat Lounge up to the proper SRX forums.

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Cadillac SRX

    Quote Originally Posted by Jackbanker View Post
    I have a 2011 SRX and the power liftgate opens by itself when the engine is turned off. Any suggestions on how to fix it. We are not accidentally hitting the open key.
    Hello Jackbanker,

    Welcome to the Cadillac forum! We are happy to have you as part of the community. I am sorry you are experiencing a malfunction with your power liftgate. I would like to further discuss this concern with you. Please reach out via private message or by email at socialmedia@gm.com. Please include your contact information and VIN in the message.

    Regards,

    Laura M.
    Cadillac Customer Care

  5. #4
    Jackbanker is offline Cadillac Owners Member
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    Thread Starter
    Quote Originally Posted by Cadillac Cust Svc

    Hello Jackbanker,

    Welcome to the Cadillac forum! We are happy to have you as part of the community. I am sorry you are experiencing a malfunction with your power liftgate. I would like to further discuss this concern with you. Please reach out via private message or by email at socialmedia@gm.com. Please include your contact information and VIN in the message.

    Regards,

    Laura M.
    Cadillac Customer Care
    Hello Laura


    My e-mail address is jbanker1159@charter.net

    Thanks,

    Jack Banker

  6. #5
    carbeck is offline Cadillac Owners Fanatic
    Automobile(s): 2014 SRX AWD Premium, previously 2011 AWD Luxury
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    Re: Cadillac SRX

    Please visit this thread:

    http://www.cadillacforums.com/forums...e-haywire.html

    You have a bad hatch switch, techlink bulletin PI0185B. Take it in to the dealer as soon as soon as you can and have it replaced. If you inspect a brand new SRX on the lot, you'll find that the exterior hatch "trigger" is no longer flat, but rather now has a pronounced "bump" where the button is. This is the button your SRX needs. Virtually any SRX with the "flat" switch will need this switch eventually.

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