SRX 2011 - Bluetooth Problems
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Cadillac SRX Second Generation Forum - 2010+ Discussion, SRX 2011 - Bluetooth Problems in Cadillac SRX Forums; Hi - My SRX 2011 has been having problems with Bluetooth on Android and IpHONES. Address book does not show ...
  1. #1
    cadiowner99 is offline Cadillac Owners Member
    Automobile(s): SRX 2011
    Join Date
    Aug 2013
    Posts
    1

    Question SRX 2011 - Bluetooth Problems

    Hi - My SRX 2011 has been having problems with Bluetooth on Android and IpHONES. Address book does not show up or it does for a few minutes and drops off. When I try too call I only see Enter Phone Number and Call List options. In my bluetooth setting for phone, I have authorized my car's bluetooth to read my address book. I had similar issues with multiple android phones. I took it to the dealer and they said that everything looked good and that the issue could be with my phone. I have tried pairing my phone
    with my Honda and it work perfectly fine, on the other hand I have tried multiple phones (Android, iPhone) with my Cadillac without much luck. Can someone please advise if
    they have had similar problems and how did they get it fixed. My SRX is still under warranty.

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
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    Michigan
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    Re: SRX 2011 - Bluetooth Problems

    Quote Originally Posted by cadiowner99 View Post
    Hi - My SRX 2011 has been having problems with Bluetooth on Android and IpHONES. Address book does not show up or it does for a few minutes and drops off. When I try too call I only see Enter Phone Number and Call List options. In my bluetooth setting for phone, I have authorized my car's bluetooth to read my address book. I had similar issues with multiple android phones. I took it to the dealer and they said that everything looked good and that the issue could be with my phone. I have tried pairing my phone
    with my Honda and it work perfectly fine, on the other hand I have tried multiple phones (Android, iPhone) with my Cadillac without much luck. Can someone please advise if
    they have had similar problems and how did they get it fixed. My SRX is still under warranty.
    Hello cadiowner99,

    Welcome to the forum! We are happy to have you as part of the community. This is a great way to learn and stay connected with other Cadillac owners. Gregory W. and myself help monitor the Cadillac forums and are here to help with concerns and questions. I am sorry your SRX has Bluetooth issues with both phones. The Infotainment center can be reached at 855-428-3669 and may be able to assist you with this concern. Please reach out to me via private message so we can further discuss this and continue to work towards a resolution. If you are unable to send a message due to new member restrictions, please Email at socialmedia@gm.com.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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