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Cadillac SRX Second Generation Forum - 2010+ Discussion, Software issues..... in Cadillac SRX Forums; If anyone remembers, I posted about my first experience with the service department at our local dealership a couple of ...
  1. #1
    warnercc is offline Cadillac Owners Member
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    Software issues.....

    If anyone remembers, I posted about my first experience with the service department at our local dealership a couple of months ago when I took our SRX in for the software update on the transmission (safety recall), the Cue update and the software update on the memory seats. When I went to pickup the car the day of the work, the seats didn't work at all. I had driven the car home and promptly turned around and took the car back and they had it overnight and the next day and assured me that everything was correct. Being this is my wife's car and I don't drive the car that often, I thought everything was working properly. I had the occasion to drive the car again this past weekend and was astounded that nothing appears to be working properly after the updates. The transmission shifts horribly. When under heavy acceleration, during an up-shift the engine will race while looking for the next gear, the seats still do not work properly in that they will not store any settings and the Cue system is totally screwed up. The menu system that will appear after making an adjustment to the system will sometimes disappear after a few seconds like it normally should, but most of the time will stay on the screen until the next time the car is shut off. When playing XM Radio, sometimes the song information will be displayed correctly, sometimes not at all and sometimes it will not update for 3-4 songs. The climate control is also totally lacking. First, it will freeze you out and then a few minutes later you are reaching for the window controls because it will be so hot in the car that you can't hardly breathe. It seems that everything they touched now doesn't work properly so that basically they took a car that had nothing wrong with it and turned it into a car that pisses me off when I see it in the garage. Is this really the best that GM has to offer? I complained about our previous car (a Lincoln) and the fact that I could never get the latest updates on the Sync system that was in that car, but I would rather they not touch anything then to update something and have it not work properly. I didn't even want the software update on the seats, they just did it when it was in for the transmission update. Same with the Cue System. Why fix something that isn't broke?

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  3. #2
    Cadillac Cust Svc's Avatar
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    Re: Software issues.....

    Hello warnercc,

    I apologize that you are still experiencing issue with your SRX after you have had these updates done. Have you reached back out to the dealership after you noticed these issues? I would like to assist you in working with the dealership so we can attempt to get this situation resolved. Could you private message me your name, contact info, VIN, mileage, and dealership you are working with? I would like to call them on your behalf and discuss these concerns you are having with the vehicle. Thank you very much for your time and I look forward to assisting you with this concern.

    Gregory W.
    Cadillac Customer Care

  4. #3
    GMJim's Avatar
    GMJim is online now Cadillac Owners Connoisseur
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    Re: Software issues.....

    There is a software engineer on this forum. surprised he hasn't offered to help you.
    Ponyman and Ponyman like this.

  5. #4
    eaglesgators is offline Cadillac Owners Member
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    We have a 2010 SRX and have recently had terrible static issues when first starting entering the vehicle. There is a popping noise coming from the speakers and the radio works intermittently. Is this an issue with the radio and will GM replace it? Would appreciate any feedback.

  6. #5
    warnercc is offline Cadillac Owners Member
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    Re: Software issues.....

    We finally got the car in on Saturday and they reflashed the seats and they are now at least working. Still prefer them as they were originally, but at least they work. They seemed to think the shifting issue was because of the ECO mode, but funny thing is it never did it before they did the recall. We turned ECO mode off and it hasn't done it but we will give it time. Not totally convinced that turning off a feature is really a solution. As for the Cue system, they did reflash something but not really sure what. I know we lost some of the setting but not all so not really sure exactly what they did. It still does not work properly 100% of the time so they think the solution on that is to replace the Cue module. Something new that has appeared is that sometimes when entering the car and you get the graphics on the center screen and on the dash, instead a number that appears to be a code will flash on the screen. They seem to think this is some kind of error code but since my wife is the only to have seen it, they can't be for sure what exactly it is. She is going to make a note the next time it appears. Also, now she is saying that sometimes when she approaches the locked car, it will buzz/vibrate at her. The best she can describe it is a vibrating cell phone is lying on a table. They didn't have a clue what that was. she's going to drive it for a week to see what else pops up.

  7. #6
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    Re: Software issues.....

    Quote Originally Posted by eaglesgators View Post
    We have a 2010 SRX and have recently had terrible static issues when first starting entering the vehicle. There is a popping noise coming from the speakers and the radio works intermittently. Is this an issue with the radio and will GM replace it? Would appreciate any feedback.
    Hello eaglesgators,

    I am sorry you are experiencing static issues with your speaker. If you would like to discuss this concern, please private message me. Be sure to include your VIN and current mileage so I can research this issue on your behalf.

    Regards,

    Laura M.
    Cadillac Customer Service

    ----------

    Quote Originally Posted by warnercc View Post
    We finally got the car in on Saturday and they reflashed the seats and they are now at least working. Still prefer them as they were originally, but at least they work. They seemed to think the shifting issue was because of the ECO mode, but funny thing is it never did it before they did the recall. We turned ECO mode off and it hasn't done it but we will give it time. Not totally convinced that turning off a feature is really a solution. As for the Cue system, they did reflash something but not really sure what. I know we lost some of the setting but not all so not really sure exactly what they did. It still does not work properly 100% of the time so they think the solution on that is to replace the Cue module. Something new that has appeared is that sometimes when entering the car and you get the graphics on the center screen and on the dash, instead a number that appears to be a code will flash on the screen. They seem to think this is some kind of error code but since my wife is the only to have seen it, they can't be for sure what exactly it is. She is going to make a note the next time it appears. Also, now she is saying that sometimes when she approaches the locked car, it will buzz/vibrate at her. The best she can describe it is a vibrating cell phone is lying on a table. They didn't have a clue what that was. she's going to drive it for a week to see what else pops up.
    Hello warnercc,

    Thank you for the update. Glad to hear the seats are working now. Sorry other issues are still occurring. That is a good thing your wife will make note of the conditions the vehicle is under next time the concerns arise. If there are ever any questions or you would like to further discuss anything, don't hesitate to reach out to us.

    Regards,

    Laura M.
    Cadillac Customer Service

  8. #7
    warnercc is offline Cadillac Owners Member
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    Re: Software issues.....

    Further updates. We got in the car this morning and there was no audio from the radio. Tried adjusting the volume but nothing changed. Changed stations and then returned to the original station and then the sound came back. Also, menu not going away as it should be, again as well as song information not correct again. Still not convinced that the transmission is shifting properly. Even with ECO mode turned off, the transmission is now shifting hard....not smooth at all as it was when it was new.

  9. #8
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    Re: Software issues.....

    Quote Originally Posted by warnercc View Post
    Further updates. We got in the car this morning and there was no audio from the radio. Tried adjusting the volume but nothing changed. Changed stations and then returned to the original station and then the sound came back. Also, menu not going away as it should be, again as well as song information not correct again. Still not convinced that the transmission is shifting properly. Even with ECO mode turned off, the transmission is now shifting hard....not smooth at all as it was when it was new.
    Hello warnercc,

    Sorry there are issues with your vehicle still. If you would like to further discuss your concerns, please private message me.

    Laura M.
    Cadillac Customer Service

  10. #9
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    Re: Software issues.....

    I am a bad boy, and have considered myself spanked.
    Ponyman and Marc NY like this.

  11. #10
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    Re: Software issues.....

    Jim, don't be prodding...
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior -ARRIVED!!


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  12. #11
    warnercc is offline Cadillac Owners Member
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    Re: Software issues.....

    Well, the car is going in tomorrow afternoon for work to be done on Thursday. It sounds like they will be replacing the Cue module. I just hope they the computer they use to flash the new module works a little better then the last one they used. From their own mouths, "Usually, when these fail it's because of our computer not the module itself." Maybe it time to get a new computer or someone in to work on the one you have before you screw someone else's car up. Not sure what they are going to do about the transmission yet but I haven't had a car shift that bad since an '80 Monti Carlo I had and that had the transmission from hell in it. And for the record, leaving the car out of ECO mode shouldn't be necessary for the transmission to shift properly since it worked perfectly fine when it was new. The car has less than 4000 mile on it.

  13. #12
    warnercc is offline Cadillac Owners Member
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    Re: Software issues.....

    Well, that was a total waste of two days. They had the car for two days and did absolutely nothing. All they did was open an engineering ticket with GM. In other words, nothing will ever get done. I take that back, they did get one thing done. They managed to get grease all of the drivers door door jam and the drivers floor mat. I would expect something like that from the mechanic down the street but not from a Cadillac service department.

  14. #13
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    Re: Software issues.....

    Quote Originally Posted by warnercc View Post
    Well, that was a total waste of two days. They had the car for two days and did absolutely nothing. All they did was open an engineering ticket with GM. In other words, nothing will ever get done. I take that back, they did get one thing done. They managed to get grease all of the drivers door door jam and the drivers floor mat. I would expect something like that from the mechanic down the street but not from a Cadillac service department.
    I hope you refused to take delivery of it until they cleaned up the mess.
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  15. #14
    warnercc is offline Cadillac Owners Member
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    Re: Software issues.....

    To be truthful about it, at this point I don't have enough confidence in them to let them clean it up properly. Generally speaking, I don't trust anyone to clean my cars to my satisfaction. However, I do have pictures that will go to the proper people.

  16. #15
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    Re: Software issues.....

    Quote Originally Posted by warnercc View Post
    Well, that was a total waste of two days. They had the car for two days and did absolutely nothing. All they did was open an engineering ticket with GM. In other words, nothing will ever get done. I take that back, they did get one thing done. They managed to get grease all of the drivers door door jam and the drivers floor mat. I would expect something like that from the mechanic down the street but not from a Cadillac service department.
    Hello warnercc,

    I apologize that your service visit did not meet your expectations. I see Sarah has interacted with you via private message with your issue. If you respond back to the message with your information, I am more than happy to continue our interaction.

    Laura M.
    Cadillac Customer Service

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