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Cadillac SRX Second Generation Forum - 2010+ Discussion, A/c in Cadillac SRX Forums; just got the call from service that they could not duplicate my ac problem. problem is with ac on high ...
  1. #1
    NVSRX12 is offline Cadillac Owners Member
    Automobile(s): 2012 SRX Premium
    Join Date
    Jun 2012
    Posts
    7

    A/c

    just got the call from service that they could not duplicate my ac problem. problem is with ac on high and driving all seems normal but when i come to a stop the ac seems to lose the force through the vents and seems to stop cooling then picks up again when we continue driving. i think i saw a post on here about that type of problem with a fix but i have searched and didn't find it, does someone have the link to the post.? srx 2012 premium

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    Re: A/c

    Quote Originally Posted by NVSRX12 View Post
    just got the call from service that they could not duplicate my ac problem. problem is with ac on high and driving all seems normal but when i come to a stop the ac seems to lose the force through the vents and seems to stop cooling then picks up again when we continue driving. i think i saw a post on here about that type of problem with a fix but i have searched and didn't find it, does someone have the link to the post.? srx 2012 premium
    Hello NVSRX12,

    I apologize that the dealership could not duplicate the issue you are experiencing with your A/C. Is your concern an intermittent problem? Or is it an issue that you are experiencing on a constant basis? If you would like me to contact the dealership to talk to them about this concern, feel free to private message me and I would be happy to assist. Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care

  4. #3
    carbeck is offline Cadillac Owners Fanatic
    Automobile(s): 2014 SRX AWD Premium, previously 2011 AWD Luxury
    Join Date
    Jan 2012
    Posts
    101

    Re: A/c

    Yours is a 2012, BUT - there is a bulletin for air conditioning issues on 2011s:

    2011

    SRX - A/C system delivers warm air

    Do this - Replace the receiver/dryer instead of the complete condenser only if there is a low high pressure issue

    Don't do this - Replace the condenser assembly

    PI0588

    ---------

    Our 2011 had this issue, but I was not aware of this bulletin at the time and it was a little bit of a fiasco to diagnose it at first. But the dealer got it eventually.

  5. #4
    NVSRX12 is offline Cadillac Owners Member
    Automobile(s): 2012 SRX Premium
    Join Date
    Jun 2012
    Posts
    7

    Re: A/c

    the problem is intermittent, always seems to happen on the hottest days, we live in Vegas. dealer says they have never heard of this issue and didn't find anything with any bulletins. caddy service your help would be appreciated. i'll send you a pm

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