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Cadillac SRX Second Generation Forum - 2010+ Discussion, Key Fob Programming Problems in Cadillac SRX Forums; Originally Posted by hinschar Hi Laura, What I would like to know if what the dealer told me is true, ...
  1. #16
    levedr is offline Cadillac Owners Member
    Automobile(s): 2013 SRX
    Join Date
    Nov 2013
    Posts
    2

    Re: Key Fob Programming Problems

    Quote Originally Posted by hinschar View Post
    Hi Laura,

    What I would like to know if what the dealer told me is true, that the programming instructions printed in the SRX users manual are a mistake and do not work?

    Respectfully,

    Hinschar
    I, too, would like to know if the instructions are in error. I took delivery on a new 2013 SRX on Oct 31. When they delivered the car they told me that one FOB was missing but a new one had been ordered and being delivered to me overnight Fed Ex. A week and three days later, one-half dozen phone calls and a trip to the dealer I still did not have the FOB. It finally arrived today UPS 2'day shipped one week and one day after promised (it had been sent to the dealer and they held it a week).
    I followed the owner's manual instructions to a "T". No DIC message displayed, car locks up, pushing "Start" button gets no results, can't release electronic park. After about 15 minutes it all resets...so...
    are the instructions incorrect?

  2. #17
    allgm's Avatar
    allgm is offline Cadillac Owners Fanatic
    Automobile(s): 2010 SRX FWD Gray Flannel / Ebony Premium 3.0 Chrome Techs
    Join Date
    Oct 2008
    Location
    OHIO
    Age
    66
    Posts
    361

    Re: Key Fob Programming Problems

    You nave a brand new SRX. Your Salesman and dealer should take care of reprograming FOB. Free No charge . I would be mad as H.
    Cadillac Customer Service can you help?????

  3. #18
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
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    11,506

    Re: Key Fob Programming Problems

    Quote Originally Posted by levedr View Post
    I, too, would like to know if the instructions are in error. I took delivery on a new 2013 SRX on Oct 31. When they delivered the car they told me that one FOB was missing but a new one had been ordered and being delivered to me overnight Fed Ex. A week and three days later, one-half dozen phone calls and a trip to the dealer I still did not have the FOB. It finally arrived today UPS 2'day shipped one week and one day after promised (it had been sent to the dealer and they held it a week).
    I followed the owner's manual instructions to a "T". No DIC message displayed, car locks up, pushing "Start" button gets no results, can't release electronic park. After about 15 minutes it all resets...so...
    are the instructions incorrect?
    Hello levedr,

    Welcome to Cadillac Owners! I apologize for the trouble you experienced while trying to get your new FOB and now for the inconvenience of programming. I would like to look into this for you. Please send us a private message if you can, or email to socialmedia@gm.com. Normally when you are a new member, you are limited to how many private messages you can send and receive. Have you been in contact with your dealer about this concern yet? In the message include your full contact information, VIN and dealer name and location. I look forward to hearing from you.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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