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Thread: SRX Key Fob

  1. #1
    minnesota phil is offline Cadillac Owners Member
    Automobile(s): srx
    Join Date
    Apr 2013
    Posts
    1

    SRX Key Fob

    Anyone else have problems with fobs? 1st one got replaced under warranty. 2nd one died about 4000 miles out of warranty. Newest one just had fob fall off... not good in grocery store park lot. Found it but its now very thin cause some
    pickup ran over it. Cadillac doesn't seem to want to stand behind these..... I've never had a key that didn't work in
    starting a car... How come Cadillac puts out such a junky fob? Score 3 dead fobs for this SRX.


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  3. #2
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: SRX Key Fob

    Quote Originally Posted by minnesota phil View Post
    Anyone else have problems with fobs? 1st one got replaced under warranty. 2nd one died about 4000 miles out of warranty. Newest one just had fob fall off... not good in grocery store park lot. Found it but its now very thin cause some
    pickup ran over it. Cadillac doesn't seem to want to stand behind these..... I've never had a key that didn't work in
    starting a car... How come Cadillac puts out such a junky fob? Score 3 dead fobs for this SRX.
    Hello minnesota phil,

    I am sorry you had to replace your key fob multiple times. I understand how this can be frustrating. I have documented and stored your concerns which may be accessed by many departments at General Motors. Have you tried contacting your local dealership yet? The service adviser at your local dealership can properly assist you with this concern. Please let us know if you have other questions or concerns. Have a great night.

    Sincerely,

    Laura M.
    Cadillac Customer Service


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