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Thread: New owner of 2013 Red SRX-a CUE question

  1. #1
    Pappy1121 is offline Cadillac Owners Member
    Automobile(s): 2013 SRX
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    Smile New owner of 2013 Red SRX-a CUE question

    Has happened only 1 time so far: Cue screen would not come on when I started car. Drove a few miles then cut off car hoping to reset system (stayed in car, doors not opened). No response again. Drove home and cut off car, got out, locked doors. When I entered car 5 mins later, system went to working fine and has ever since. Any opinions why this happened? Love the car!!!


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  3. #2
    GMJim's Avatar
    GMJim is offline Cadillac Owners Connoisseur
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    Re: New owner of 2013 Red SRX-a CUE question

    Can't help you with CUE, but welcome to the forum, congrats on your purchase, and thanks
    for choosing GM/Caddy.

  4. #3
    Marc NY's Avatar
    Marc NY is offline Cadillac Owners Connoisseur
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    Re: New owner of 2013 Red SRX-a CUE question

    Quote Originally Posted by Pappy1121 View Post
    Has happened only 1 time so far: Cue screen would not come on when I started car. Drove a few miles then cut off car hoping to reset system (stayed in car, doors not opened). No response again. Drove home and cut off car, got out, locked doors. When I entered car 5 mins later, system went to working fine and has ever since. Any opinions why this happened? Love the car!!!
    to our great forum and good luck with your SUPER new ride!

    Your CUE might have experienced a temporary glitch and if it continues to happen you should make an appointment with your dealer to have it looked after.

  5. #4
    TheCaptain's Avatar
    TheCaptain is offline Canadian ATS & SRX Mod
    Automobile(s): 14 ATS AWD 3.6L Performance - Son of a Gun Grey Metallic
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    Re: New owner of 2013 Red SRX-a CUE question

    Welcome!
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Son of a Gun Grey Metallic and Morello Red Interior


    **Cadillac Owners Forum RULES & Guidelines**

    *Cadillac CANADA Online Manuals***Cadillac USA Online Manuals & Guides*

  6. #5
    Likely is offline Cadillac Owners Fanatic
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    Re: New owner of 2013 Red SRX-a CUE question

    Pappy1121......

    Welcome to the forum.. Enjoy the ride. I love my 2013!!!!

  7. #6
    Pappy1121 is offline Cadillac Owners Member
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    Re: New owner of 2013 Red SRX-a CUE question

    Thanks for the welcome!!

  8. #7
    vi2k13 is offline Cadillac Owners Member
    Automobile(s): 2013 SRX Premium AWD - Platinum Ice/Ebony
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    Re: New owner of 2013 Red SRX-a CUE question

    to the community!

    Like you I am a new 2013 SRX owner (new to Cadillac too) and loving this vehicle so far.

    If you are from the US, you may want to call the CUE Hotline 1-855-428-3669. (There is a typo in the CUE manual - this number is listed as 428-3609, though 4CUE-NOW part is correct). I too have a couple of minor issues with CUE but I am not as lucky since they don't serve Canadian customers directly.

    Good luck with your new SRX!


  9. #8
    Join Date
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    Re: New owner of 2013 Red SRX-a CUE question

    they actually corrected the typo in publishing (i checked a new car we got a few weeks ago and it had the correct number)
    but the manual posted on cadillac.com still had the typo

    anyway, 855-4CUE-NOW is correct

    and welcome


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