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Cadillac SRX Second Generation Forum - 2010+ Discussion, Should I be concerned with Consumer Reports' review of the SRX 2013? in Cadillac SRX Forums; Welcome to the forum, kaedwards! I hope you've been finding the feedback helpful so far! If you would like me ...
  1. #16
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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Welcome to the forum, kaedwards! I hope you've been finding the feedback helpful so far! If you would like me to investigate any concerns further for you, then please don't hesitate to let me know. I'm always happy to research further for you, so please email me anytime at Katie_Lucille@gmexpert.com if you have questions.

    Best,

    Katie
    Cadillac Customer Service

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    wcondra is offline Cadillac Owners Member
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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Quote Originally Posted by kaedwards View Post
    The SRX is topping the list for my next car, but Consumer Reports' review has me nervous. They only gave it a 62 out of 100 overall, and rated it less than average for reliability. According to their surveys, the Owner Satisfaction rate on this car is low, with only 59% saying they'd buy it again if they had it to do over. (Not to be confused with buying it for the second time - a subtle but important difference.)

    So I was hoping to hear from the owners here... is CR on the nose? Would you buy this again if you had it to do over? Any regrets? This is a large purchase for any of us, and I just want to make sure I'm making a smart decision.

    CR also rated visibility and responsiveness low, so if you have feedback on those, would love to hear that as well!

    Thank you!!!
    I bought a 2013 Performance SRX and have a little over 5,000 miles on it. I am very happy. I also was cautious after reading the CR review, but it appeared to me that a lot if their dissatisfaction centered around CUE. Before buying, I downloaded all of the CUE videos. The learning curve on CUE is similar to the learning curve on an iPhone. It takes time to learn how to get the most out of it. The large rear view mirror assembly was noticeable at first but I don't notice it now. That may have been what CR was talking about regarding visibility. Wayne

  3. #18
    kaedwards is offline Cadillac Owners Member
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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Quote Originally Posted by erdoc48 View Post
    If you look at the reliability record for the 2012 SRX on CR, it's just about all 1/2 solid or fully solid red circles (so very reliable). We bought our 2012 Performance and it's been a great SUV. I would very highly recommend one. I saw the CUE at the dealership in an XTS. I bought the 2012 because CUE wasn't that important to me and since it was the 1st year out, I assumed there would be some bugs to work out. With scheduled maintenance to 50,000 miles and a decent warranty, I'd buy another in a second.

    Could you tell me more, please, about what "scheduled maintenance" is? Does that merely mean they give you a recommended service schedule, or is service for the first 50,000 miles included with lease/purchase? Thank you!

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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    all cadillacs (beginning in 2011) have scheduled maintenance (oil changes, air filters, etc) covered by the factory
    there's more info on the cadillac.com website
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members discounts on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

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    quantex is offline Cadillac Owners Member
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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    I own two...one for me and one for the mrs.....
    Marc NY and Marc NY like this.

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    TimRSRX777 is offline Cadillac Owners Fanatic
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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Quote Originally Posted by kaedwards View Post
    According to their surveys, the Owner Satisfaction rate on this car is low, with only 59% saying they'd buy it again if they had it to do over. (Not to be confused with buying it for the second time - a subtle but important difference.)
    I am confused about this distinction, does "buying it for a second time" mean that if you are as ignorant as you were originally you would make the same mistake again? And "buy it again if they had to do it over" - mean that they have realized their mistake and can act in hindsight?

    ----------

    Quote Originally Posted by halp View Post
    I traded a Jeep Grand Cherokee limited for it and the SRX is much better.
    Halp what year of Grand Cherokee was it? Was it a 1998 or a 2012? I wish when people reference a previous vehicle they would tell us the year since the same model vehicle can be much different, for example the 2009 SRX and a 2010 SRX.

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    doyall is offline Cadillac Owners Member
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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Quote Originally Posted by kaedwards View Post
    ... Would you buy this again if you had it to do over? Any regrets? ...
    2011 SRX Premium:

    Not only would I not buy another SRX, I doubt seriously that I will ever buy another GM product. GM refuses to acknowledge, much less deal with, the incessant fuel dilution to the motor oil problem that exists with their direct injection (DI) engines. Mine accumulates over 5% fuel in the oil (per independent lab analysis) over the course of a week on the wife's ten mile per day trip to and ten mile per day trip from work. The lab categorizes this level as severe and recommends the oil be changed. Contrary to GM's claim, this fuel does not evaporate to an acceptable level with subsequent extended operation. I have multiple lab reports to substantiate it. Maybe some DI engines do not have this problem, but I would wager that most people do not know the problem exists with their engine because they haven't bothered to have a lab analysis done.

    BTW, Katie from Cadillac Customer Service was worthless in assisting me with this problem.

  8. #23
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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Quote Originally Posted by doyall View Post
    2011 SRX Premium:

    Not only would I not buy another SRX, I doubt seriously that I will ever buy another GM product. GM refuses to acknowledge, much less deal with, the incessant fuel dilution to the motor oil problem that exists with their direct injection (DI) engines. Mine accumulates over 5% fuel in the oil (per independent lab analysis) over the course of a week on the wife's ten mile per day trip to and ten mile per day trip from work. The lab categorizes this level as severe and recommends the oil be changed. Contrary to GM's claim, this fuel does not evaporate to an acceptable level with subsequent extended operation. I have multiple lab reports to substantiate it. Maybe some DI engines do not have this problem, but I would wager that most people do not know the problem exists with their engine because they haven't bothered to have a lab analysis done.

    BTW, Katie from Cadillac Customer Service was worthless in assisting me with this problem.
    I'm curious as to how you figured out that the oil dilution problem existed in the first place. I have been on this forum since 2010 and this is the first I've heard of this. Are you saying that gas is somehow making it into the oil reservoir? If the gas is not evaporating, where is it going?

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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Steve, this is the first I have heard of this happening also. It must not be a common problem or this and other boards would be alive with comments about it. I suspect the gas is staying in the oil pan, thus diluting the engine oil, and that could cause serious damage to the internals.

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    doyall is offline Cadillac Owners Member
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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Quote Originally Posted by stevec5375 View Post
    I'm curious as to how you figured out that the oil dilution problem existed in the first place. I have been on this forum since 2010 and this is the first I've heard of this. Are you saying that gas is somehow making it into the oil reservoir? If the gas is not evaporating, where is it going?
    I brought up the issue in this post http://www.cadillacforums.com/forums...ml#post3139577 .

    My first suggestion of the phenomenon was when I smelled gasoline on the dipstick when checking the oil. Come to find out that fuel dilution in GM's DI engines is a well known issue that is discussed in great lengths on other forums. It is a very long and technical explanation of how it gets there, but once it does it doesn't go away, despite what GM may say. I have multiple, independent lab tests to substantiate it. Just seems as though the GM/Cadillac-centric bunch here want to dismiss it as the ravings of the lunatic fringe. My experience was similar to the many others who try to get to the bottom of it; GM sweeps it under the rug and refused to even talk about it.

    While in the short term a lot of fuel in the oil *may* not be a problem, over the long term there is little doubt from reading the learned writers on the subject the myriad of effects will be detrimental.

    Let me ask everyone here to think about the prospect of going out and pouring 10 ounces of gasoline in your crankcase (6 qt. x 32 oz. x 5% = 9.6 oz.) and continuing to drive the car for 5,000 to 6,000 miles until the OLM suggests a change. Not a very warm, fuzzy feeling, is it? Those of you with a GM DI engine who do not operate them for long, sustained periods every time they are cranked up more than likely don't have to pour any gasoline in them, they will do it for you. May want to check.

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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    My wife drives ours mostly on short trips to and from work daily. It rarely gets out on the highway for prolonged periods of time. I just went out and checked, the oil level is at full, not over full, and has no gasoline smell.

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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    I have had my 2012 SRX AWD Premium going on a year and a half and have only had it back to the dealer once, other than inspection and oil change, because the engine oil was over-filled when I picked it up. It has been trouble free and I would not hesitate to buy another. By the way, this is my third Cadillac and all have been virtually trouble free. You will always find someone who gets a lemon but that's not only restricted to Cadillacs. Consumer Reports claims that they are unbiased because they take no advertisers - I don't believe them.

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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Quote Originally Posted by doyall View Post
    I brought up the issue in this post http://www.cadillacforums.com/forums...ml#post3139577 .

    My first suggestion of the phenomenon was when I smelled gasoline on the dipstick when checking the oil. Come to find out that fuel dilution in GM's DI engines is a well known issue that is discussed in great lengths on other forums. It is a very long and technical explanation of how it gets there, but once it does it doesn't go away, despite what GM may say. I have multiple, independent lab tests to substantiate it. Just seems as though the GM/Cadillac-centric bunch here want to dismiss it as the ravings of the lunatic fringe. My experience was similar to the many others who try to get to the bottom of it; GM sweeps it under the rug and refused to even talk about it.

    While in the short term a lot of fuel in the oil *may* not be a problem, over the long term there is little doubt from reading the learned writers on the subject the myriad of effects will be detrimental.

    Let me ask everyone here to think about the prospect of going out and pouring 10 ounces of gasoline in your crankcase (6 qt. x 32 oz. x 5% = 9.6 oz.) and continuing to drive the car for 5,000 to 6,000 miles until the OLM suggests a change. Not a very warm, fuzzy feeling, is it? Those of you with a GM DI engine who do not operate them for long, sustained periods every time they are cranked up more than likely don't have to pour any gasoline in them, they will do it for you. May want to check.
    I have never checked my own oil level and thus, not smelled any gas on the dipstick. I certainly don't want to dismiss this if it is indeed happening and am not one of the "lunatic fringe". If you have legitimate tests that prove there is gasoline in the oil have you confronted your GM dealer about it? If so, what was their reaction? Can you point us to a GM response to this issue? I am a low mileage, short trips driver. I have a 2010 and only 21K miles on it. Perhaps this won't be an issue for me. But, like you, I tend to hang onto cars for a long time (last one was 10 years). I would hate to find out my engine was ruined 10 years down the road when I go to sell it or trade it.

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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Steve, if this is happening, then you would know fairly quickly. With gas in the oil, it will thin out, not lubricate as well, and not keep the cushion between metal parts. In other words, things will wear and begin to come apart fairly quickly. I am not saying Doyal doesn't have this problem, but if it were widespread, there would be no keeping it qiet. So, go out and check your oil, see if it is overfull, and smell it to see if there is a gas smell. Being overfull is not necessarily bad. Many oil change people routinely put either too little, or too much oil in at the change. Just trying to do it as quickly as possible, and not being entirely accurate.

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    Re: Should I be concerned with Consumer Reports' review of the SRX 2013?

    Quote Originally Posted by Ponyman View Post
    ... I just went out and checked, the oil level is at full, not over full, and has no gasoline smell.
    As oil is a petroleum product as well, it takes a very discerning nose to recognize the difference especially at lower levels of dilution. I whiffed mine at one sample pull and thought I didn't smell any but it came back from the lab a bit over 3% fuel, even after an ~250 highway mile trip with only two or three stops. That is a tolerable level according to the lab and technical writers, but is still boarder line. Most say about 4% dilution is the max safe level. The next week after the daily commute it was back over 5%. I say in a $40,000 car there shouldn't be any fuel in the oil.

    ----------

    Quote Originally Posted by stevec5375 View Post
    I have never checked my own oil level ... .
    You are the GM Corporation's dream owner.

    Quote Originally Posted by stevec5375 View Post
    ... If you have legitimate tests that prove there is gasoline in the oil have you confronted your GM dealer about it? If so, what was their reaction? Can you point us to a GM response to this issue? ...
    Multiple dealers say that since it is not "throwing any codes" they have no problems to address, even in light of the analyses. (A good friend who is a GM certified master mechanic says he knows what the problem likely is and what the solution would be, but he works at the Chevrolet dealership, not the Cadillac place. And it would appear to be quite the expensive proposition if GM were to attempt to address the situation on all of its DI engines. I am not invoking his assistance for fear that his job situation may suffer.) In an attempt to help me deal with this situation I formulated a list of questions about the circumstances under which the dilution was most likely to happen and what I could do to help mitigate it and submitted it to multiple dealers. They just returned them to me and said they don't know. They just said you have a warranty to cover the engine. One dealer suggested I open a GM Customer Care Case to have the situation dealt with and gave me the number to call. I was told that only the dealer could open a Customer Care Case. I insisted one be opened, and it eventually was, but then summarily closed without me even being informed. I finally spoke with someone in the GM Customer Relations Department who reiterated that I have a warranty to take care of any problems, that GM doesn't recognize such independent lab analyses and that the answer to the questions I submitted was proprietary information.

    In short, GM apparently doesn't give a rip and has yet to provide me anything in writing that I can share with you. It has been nothing but deny and obfuscate. And apparently the typical new GM car owner doesn't have the knowledge, skills or ability (or maybe they just don't care either) to recognize it and demand satisfaction. It has only served to give me a real bad and indelible impression of the 'new' GM.

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