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Cadillac SRX Second Generation Forum - 2010+ Discussion, Pause Button in Cadillac SRX Forums; Originally Posted by carter's_sts Sorry I don't have anything useful to add, but just curious, does it only happen with ...
  1. #16
    davedogcaddy's Avatar
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    Re: Pause Button

    Quote Originally Posted by carter's_sts View Post
    Sorry I don't have anything useful to add, but just curious, does it only happen with XM or will it do the same thing with AM or FM?
    You know, the service adviser asked me that too - but i just don't listen to FM/AM so I never tried it.

    ----------

    Traron - I actually do computer repair for a living, so yeah - I understand completely. That's why when you have an issue like this, and there is not a TSB for it to shove at the dealership - then I know it's gonna be a pain to get resolved.


  2. #17
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    Re: Pause Button

    UPDATE: After not hearing a word from the dealer all day (left it at 8AM this morning), I called. They said that they have strut mounts on national back-order (separate issue...steering noise)- but they threw my name in the pot for a set of those. As far as the Pause Button issue, their top tech has been working with it all day but still hasn't found a solution. They will get back to me tomorrow. Oh joy. Also no solution on an intermittent OnStar red LED issue (another issue I brought it for).

  3. #18
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    Re: Pause Button

    @davedogcaddy, we’re sorry to read about the concerns you’ve been experiencing with your vehicle. Have you heard any updates from the dealership today?

    Michelle, Cadillac Customer Service assisting Katie

  4. #19
    davedogcaddy's Avatar
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    Re: Pause Button

    Quote Originally Posted by Cadillac Cust Svc View Post
    @davedogcaddy, we’re sorry to read about the concerns you’ve been experiencing with your vehicle. Have you heard any updates from the dealership today?

    Michelle, Cadillac Customer Service assisting Katie
    Nope, not a thing. I finally called at around 3pm. Lady I spoke with on the phone said she hadn't heard any news on my car, and that they were really busy, and she'd try to call me back soon with an update....

  5. #20
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    Re: Pause Button

    After a couple hours and no call back, I called, again they said they'd call back. This time they actually did. Sounds like my service manager is out sick, and the lady I spoke with could only give me very general information about the progress. Nothing real detailed. She said that the OnStar system had been working normally the entire time they've had it (figures), but that it had logged an 'event' and they wanted to dig into that further. She also said that the XM was now working normally. I pressed her for more information on this (is the PAUSE button working?), she said they said everything was working normally. Wouldn't (couldn't?) give me any more details than that. Also said the strut mounts would be here in a couple days. When I asked her about the 'national backorder' she then seemed unsure about when the strut mounts would be here. Wants me to let them work on the OnStar some more tomorrow, and hopefully my service manager would be back in, and see where we are at tomorrow.

    So maybe some progress? Hard to say. If the Pause Button *is* fixed I will be sure to find out what was done to fix it, and share any info I can here. Guess for now I'll just put a few more miles on the ATS loaner.

  6. #21
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    Re: Pause Button

    Latest News: Service Manager says 'he thinks' the tech already got the Pause button issue 'taken care of'. Something about "the tech had to work through several things with engineering, but he's already moved onto to the other items on your list so I think that means he got it fixed"

    I asked him to please get me some detailed notes for when I pick it up so I could share it here. He said he will make sure to have that for me.

    Also said the tech was currently driving the car making some OnStar calls to make sure that issue was fixed and that the strut mounts already arrived today, and he hoped to have me taken care of by tomorrow. I'll let you guys know the verdict on the Pause button, and hopefully have some details on what it takes to fix it so you can adviser your local dealership.

    Tomorrow will be day four at the dealership, last time they had a car this long was when the wife's CTS sunroof started leaking a couple years ago and they had to replace half the interior (!) - although I did give them quite the 'to do' list so....

  7. #22
    Caddybill is offline Cadillac Owners Member
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    My pause has not worked since the radio was replaced for nav memory failure. Screen reads "try again later" when pause button pushed.

  8. #23
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    Re: Pause Button

    Caddybill, you need to let it buffer for about 10 seconds before you push the pause button. By the way, since I started this thread it has not happened once.

  9. #24
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    Re: Pause Button

    Quote Originally Posted by cannon1017 View Post
    Caddybill, you need to let it buffer for about 10 seconds before you push the pause button. By the way, since I started this thread it has not happened once.
    Sorry to hijack your thread with my issue cannon....can you confirm whether or not it was the same issue I was having? Glad yours is now working. Since it fixed itself I'm guessing you issue was different?

    ----------

    ....and caddybill, what happens when you wait more than 10 seconds....how about waiting about 5 mins the hitting pause?

  10. #25
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    Re: Pause Button

    Well you guys are never gonna believe this (insert sarcasm here): Went to get the car from the dealership today. They fixed everything except for....wait for it....the pause button.

    I had a feeling it was going to play out like this. So each day, I'd call and see what the progress was, and each day they'd be vague on the the pause button issue (i.e. "well he's moved onto other things so it MUST be fixed"). Today I called before I went to pick it up and asked what was done to fix the pause button. The service manager said the tech had 'printed me out something' - but that he (The Service Manager), really didn't understand it - so I should just come and take a look. I said that we better not be talking about instructions on how to use the radio - because that is NOT the issue here. I pressed for WHAT WAS DONE, and finally he admitted that they couldn't find any problems and the system was working properly, and that I could test it with them in the car when I got there. Now keep in mind I already did this four days ago with the service manager, he saw it not work, he (said) he understood, AND I left SIMPLE instructions (play an XM Channel for at lease five mins and hit pause). So I get there, and the thing he had printed was THE PAGE FROM THE FREAKIN' MANUAL ON HOW TO USE THE RADIO. So, we sat in the car with XM on for 5 mins, I had him press pause. It didn't work. "Oh I see what you mean." Really?

    So they either didn't listen to me and/or didn't read the instructions, or they did and said 'screw it' and gave up. Either way I got the run around for 4 days and still no fix. So they are gonna talk to the engineers (I thought they already said they did that), and then get back to me. They have agreed if they can't find a solution to try another radio (since this feature worked before the radio replacement).

    In other news on the way home I tried the pause feature on FM and it works normally So this only happens on XM. Is there any way since others have said this just broke for them recently too that this could be an issue on XM's part? There is another thread that talks about recent issue with song info not updating. Related?

    I will keep you guys updated. In the mean time if Katie could jump in and start helping on my behalf with Cadillac that would be awesome. You should already have my VIN as I asked for a build sheet recently.

  11. #26
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    Re: Pause Button

    Dave, I hate to say it but I had a feeling that would be the result......hopefully we can get some help from Katie. Mine still has the problem.

  12. #27
    carter's_sts is online now Cadillac Owners Connoisseur
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    Just a weird idea here, but maybe you should try some other XM channels to see if you have the same issue. I know it would be crazy, but could XM have an extra bit they can send to enable/disable pausing?

    I know it doesn't make sense that you can pause it at first, but maybe they don't send the bit very often???

  13. #28
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    Re: Pause Button

    All XM channels I have tried show the same problem. I did find someone with on a buick forum with the same problem, solution was new radio.

  14. #29
    carter's_sts is online now Cadillac Owners Connoisseur
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    That is such a weird problem.......happening on XM, but not FM. Hopefully the dealer will just replace it for you.
    davedogcaddy and davedogcaddy like this.

  15. #30
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    Re: Pause Button

    I can only hope. It's just sad that no one at the dealership has any idea how the modern toys in the cars they are selling works. While I was there yesterday I got comments from various service advisers like:

    Are you sure your car has that feature?
    I've never seen anyone actually use that feature.
    I didn't even know that feature existed.
    The documentation doesn't say if the pause will even work past five mins of use.

    Each time I've had the car in for service their is a flyer in the car that says something like 'you may get a survey from GM, if you cannot mark Completely Satisfied on everything GM says we fail...' so I've emailed the guy that it says to email if you have a problem, and copied Katie in on it, so we'll see what happens. My gut says the replacement radio is just faulty.

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