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Cadillac SRX Second Generation Forum - 2010+ Discussion, Windows suddenly down in Cadillac SRX Forums; 2012 SRX with 9000 miles on it. My wife lowered the passenger window today (I was in the driver seat) ...
  1. #16
    Ken Davis is offline Cadillac Owners Member
    Join Date
    Jul 2013
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    2

    Re: Windows suddenly down

    2012 SRX with 9000 miles on it. My wife lowered the passenger window today (I was in the driver seat) and each time she tried to restore it to the full up position, it would reach the top and instantly head back down until it was about 3" from full open. Off to the dealer in the next few days I guess... I so want to be impressed with this Cadillac, but as nice as it looks, its beginning to scare me. Took it back to dealer a couple of weeks ago to address the rain sensor wipers going wild, the remote isn't recognized if its in my pocket (no, I'm not a dwarf) and now this.

  2. #17
    Maximumkk is offline Cadillac Owners Member
    Automobile(s): 2014 SRX Premium AWD - Silver Coast w/ Shale-Brownstone
    Join Date
    Oct 2011
    Location
    Winnipeg Manitoba
    Posts
    76

    Re: Windows suddenly down

    The auto up windows have a pinch guard feature. If it senses resistance, it reopens the window. Similar to an overhead door opener. I would suggest checking the window tracks. Failing that, I would guess a faulty sensor or switch.

    Max

  3. #18
    adamjeeps is offline Cadillac Owners Enthusiast
    Automobile(s): 2012 SRX Performance FWD
    Join Date
    Oct 2007
    Posts
    527
    Ken, there is a software update that is supposed to help with remote detection inside the vehicle. I would post the link but am on my phone right now. A search of this forum would turn it up.

    Sent from AutoGuide.com Free App

  4. #19
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    10,308

    Re: Windows suddenly down

    Quote Originally Posted by Ken Davis View Post
    2012 SRX with 9000 miles on it. My wife lowered the passenger window today (I was in the driver seat) and each time she tried to restore it to the full up position, it would reach the top and instantly head back down until it was about 3" from full open. Off to the dealer in the next few days I guess... I so want to be impressed with this Cadillac, but as nice as it looks, its beginning to scare me. Took it back to dealer a couple of weeks ago to address the rain sensor wipers going wild, the remote isn't recognized if its in my pocket (no, I'm not a dwarf) and now this.
    Hello Ken Davis,

    I am sorry you are experiencing a window malfunction with your SRX. I see you are going to bring your vehicle into the dealer to see if this can be resolved. If you would like to further discuss your current situation and keep us involved throughout this process in working with the dealer, please reach out to us via private message.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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