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Cadillac SRX Second Generation Forum - 2010+ Discussion, Windows suddenly down in Cadillac SRX Forums; 2012 SRX with 9000 miles on it. My wife lowered the passenger window today (I was in the driver seat) ...
  1. #16
    Ken Davis is offline Cadillac Owners Member
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    Re: Windows suddenly down

    2012 SRX with 9000 miles on it. My wife lowered the passenger window today (I was in the driver seat) and each time she tried to restore it to the full up position, it would reach the top and instantly head back down until it was about 3" from full open. Off to the dealer in the next few days I guess... I so want to be impressed with this Cadillac, but as nice as it looks, its beginning to scare me. Took it back to dealer a couple of weeks ago to address the rain sensor wipers going wild, the remote isn't recognized if its in my pocket (no, I'm not a dwarf) and now this.

  2. #17
    Maximumkk is offline Cadillac Owners Fanatic
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    Re: Windows suddenly down

    The auto up windows have a pinch guard feature. If it senses resistance, it reopens the window. Similar to an overhead door opener. I would suggest checking the window tracks. Failing that, I would guess a faulty sensor or switch.

    Max

  3. #18
    adamjeeps is offline Cadillac Owners Enthusiast
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    Ken, there is a software update that is supposed to help with remote detection inside the vehicle. I would post the link but am on my phone right now. A search of this forum would turn it up.

    Sent from AutoGuide.com Free App

  4. #19
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Windows suddenly down

    Quote Originally Posted by Ken Davis View Post
    2012 SRX with 9000 miles on it. My wife lowered the passenger window today (I was in the driver seat) and each time she tried to restore it to the full up position, it would reach the top and instantly head back down until it was about 3" from full open. Off to the dealer in the next few days I guess... I so want to be impressed with this Cadillac, but as nice as it looks, its beginning to scare me. Took it back to dealer a couple of weeks ago to address the rain sensor wipers going wild, the remote isn't recognized if its in my pocket (no, I'm not a dwarf) and now this.
    Hello Ken Davis,

    I am sorry you are experiencing a window malfunction with your SRX. I see you are going to bring your vehicle into the dealer to see if this can be resolved. If you would like to further discuss your current situation and keep us involved throughout this process in working with the dealer, please reach out to us via private message.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  5. #20
    farinacci's Avatar
    farinacci is offline Cadillac Owners Member
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    Re: Windows suddenly down

    I have been having the same problem with the passenger window on my 2010 SRX. Ken, did you ever figure out what the problem was? I now have 55k on mine and am out of warranty. Any help on this would be greatly appreciated.

  6. #21
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    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Windows suddenly down

    Hi farinacci,

    I apologize that you are also experiencing a malfunction with your passenger window. I understand you are outside of your warranty parameters, but if you are willing to bring your vehicle into your local dealer for an official vehicle diagnosis, we are more than happy to assist. Please feel free to send us a private message to further discuss your situation or any additional questions.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  7. #22
    norman52's Avatar
    norman52 is offline Cadillac Owners Member
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    Re: Windows suddenly down

    i had this happen to me twice. Once I walked out and the windows were down and once I was in the garage, the door was open and the car was outside. I bent over to pick up something off the floor from the same side the pocket that held the key fob and like magic the windows went down. Some how by bending over I was putting enough pressure on the right button to make the windows go down. It caused the panic button to go off once also and the horn started honking. Time to lose some weight.....................

  8. #23
    JohnnyBzSRX's Avatar
    JohnnyBzSRX is offline Cadillac Owners Fanatic
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    Re: Windows suddenly down

    Like a pocket dial, I've remote-started my truck at least a dozen times accidently w/ my fob in my pocket. Always accompanied by a momentary sense of panic when I hear the truck start up in the garage all by itself.

  9. #24
    Maximumkk is offline Cadillac Owners Fanatic
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    Re: Windows suddenly down

    For those having issues with auto up windows, I would try the forced-close per the owner manual, and then try the programming reset. It may restore the auto up by recalibrating the pinch sensor (just a guess though):

    Obstacle Detection Feature
    The Obstacle Detection Feature is part of the express-up feature and is
    active:
    *In the middle and upper portions of the window opening.
    *During window up movements.
    *In ignition OFF during all window up movements and during express-up window
    movements in ignition ON/RUN/START.

    If there is something blocking the window during automatic closing,
    the window will reverse direction for a short distance. Weather conditions
    such as extreme cold and/or ice may cause the window to
    auto-reverse. The window will return to normal operation once the object
    or condition is removed. If conditions prevent the window
    from closing and the window continues to auto-reverse, it is
    possible to close the window with the ignition in ON/RUN/START by
    holding the window switch in the partially or fully pulled up position.
    Release of the switch from the partially pulled up position will cause
    the window to stop.
    Release of the switch from the fully pulled up position will activate the express-up
    and related obstacle detection features.

    Programming the Power Windows
    Programming the power windows may be necessary if the vehicle's
    battery has been disconnected or discharged.
    If the window will not express up after power has been restored and a
    message is displayed in the Driver Information Center:
    1. Close all doors.
    2. Place the ignition in ACC/
    ACCESSORY or ON/RUN/
    START.
    3. From any partial open position,
    close the window and continue
    to pull the switch briefly after the
    window has fully closed.

    Max

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