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Thread: Power steering

  1. #1
    stemp is offline Cadillac Owners Member
    Automobile(s): srx
    Join Date
    Dec 2010
    Posts
    6

    Power steering

    Wife started our srx went around the block and had no power steering.Checked in garage and oil all over the floor and around the block.Phoned my dealer he said phone road side ass. and haul it in.The problem is there is a caddy dealer closer to me than where I bought from by 40 miles.Road side said they had to take it to the closest dealer.Now I am forced to deal with a dealer I don't know.NOT IMPRESSED.Have to take off work to go get a replacement and another day to take it back.Stupid !My dealer always brought a replacement to my door.Thanks Cadillac!


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  3. #2
    79666 Guest

    Re: Power steering

    Too late now. But I would of called the dealer that I bought the SRX from and let them work how get it to them.
    They are getting paid for warranty work .I am sure they would of picked it up. You were at home not like stranded on the roadside.
    Last edited by 79666; 02-08-13 at 11:04 AM.

  4. #3
    stemp is offline Cadillac Owners Member
    Automobile(s): srx
    Join Date
    Dec 2010
    Posts
    6

    Re: Power steering

    Quote Originally Posted by allgm View Post
    Too late now. But I would of called the dealer that I bought the SRX from and let them work how get it to them.
    They are getting paid for warranty work .I am sure they would of picked it up. You were at home not like stranded on the roadside.
    Thanks but I did call my dealer and he said there is nothing they can do and suggested calling roadside.I guess he did not want to pay for the hauling.

  5. #4
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: Power steering

    Keep us posted on your progress, stemp. We're sorry to hear about this incident, but hope that the repair process goes smoothly. Let us know if there is anything you would like for us to look into along the way!

    Sarah (Assisting Katie), Cadillac Customer Service

  6. #5
    stemp is offline Cadillac Owners Member
    Automobile(s): srx
    Join Date
    Dec 2010
    Posts
    6

    Re: Power steering

    Quote Originally Posted by Cadillac Cust Svc View Post
    Keep us posted on your progress, stemp. We're sorry to hear about this incident, but hope that the repair process goes smoothly. Let us know if there is anything you would like for us to look into along the way!

    Sarah (Assisting Katie), Cadillac Customer Service
    Can you give me a name for customer service in Alberta Canada.

  7. #6
    TheCaptain's Avatar
    TheCaptain is offline Canadian ATS & SRX Mod
    Automobile(s): 14 ATS AWD 3.6L Performance - Son of a Gun Grey Metallic
    Join Date
    Aug 2009
    Location
    Moosomin Saskatchewan
    Age
    30
    Posts
    3,075

    Re: Power steering

    Quote Originally Posted by stemp View Post
    Can you give me a name for customer service in Alberta Canada.
    I found a # for customer service. It seems to be Canada wide. 1-800-263-3777.
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Son of a Gun Grey Metallic and Morello Red Interior


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  8. #7
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: Power steering

    Quote Originally Posted by stemp View Post
    Can you give me a name for customer service in Alberta Canada.
    Thank you for your patience, stemp! I typically don't work during the weekend, and I apologize for the delay. I see TheCaptain kindly jumped in to help, and if you're still looking to get in touch with GM of Canada agents near you, then you may find the following link helpful: http://www.gm.ca/gm/english/corporat...actus/overview. In addition to the phone hotline information, this link also shows their online communication options as well.

    Best,

    Katie
    Cadillac Customer Service


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