2010 SRX HDD/NAV problems - Page 2
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Cadillac SRX Second Generation Forum - 2010+ Discussion, 2010 SRX HDD/NAV problems in Cadillac SRX Forums; New Nav and software yet POI's are still way off? Any ideas?...
  1. #16
    Ufgators is offline Cadillac Owners Member
    Automobile(s): 2010 Srx
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    Thread Starter

    Re: 2010 SRX HDD/NAV problems

    New Nav and software yet POI's are still way off? Any ideas?

  2. #17
    mommy1812 is offline Cadillac Owners Member
    Automobile(s): 2010 SRX
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    Re: 2010 SRX HDD/NAV problems

    I just purchased a 2010 Cadillac SRX. Great condition - but I am having the issue with the radio not coming on after the car is off. Plus, sometimes, the NAV window (i.e. rear view camera) does not come up when the car is in reverse. Has anyone ever had this issue?

  3. #18
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: 2010 SRX HDD/NAV problems

    Quote Originally Posted by mommy1812 View Post
    I just purchased a 2010 Cadillac SRX. Great condition - but I am having the issue with the radio not coming on after the car is off. Plus, sometimes, the NAV window (i.e. rear view camera) does not come up when the car is in reverse. Has anyone ever had this issue?
    Hello mommy1812,

    Welcome to the forum! We are happy to have you part of the community on here. Congrats on your recent purchase of a 2010 SRX! I hope you are enjoying the ride so far. I am sorry for the issues with the radio and NAV window you are experiencing. I would like the opportunity to further discuss your situation. Please reach out via private message and include your contact information and VIN. I look forward to hearing from you.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  4. #19
    BugHunter's Avatar
    BugHunter is offline Cadillac Owners Member
    Automobile(s): 2010 SRX Premium AWD Gold Mist, 2012 SRX Luxury Gold Mist
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    Re: 2010 SRX HDD/NAV problems

    I recently bought a 2010 SRX Premium AWD with only 29K miles and the NAV/Radio is awful.

    After I turn off the car, it won't keep the radio station persets, the NAV screen will not go up on its own - even when I put it in reverse for the back up camera, sometimes there isn't any audio and the only way I can get it back is to switch to XM and then back to FM to get it back. Also the clock always seems to be wrong - I have reset it along with the radio presets several times but they won't stick.

    I have owned a 2012 SRX Luxury and was very happy with it, but unfortunately it was wrecked several months ago and I replaced it with this 2010 SRX Premium. Since I had such good luck with the 2012, I didn't expect this much trouble with the 2010 - especially with the Premium level AWD. Maybe I just got the wrong model year?

  5. #20
    MI-SRX's Avatar
    MI-SRX is offline Cadillac Owners Fanatic
    Automobile(s): '14 SRX4 Perf., Crystal Red Shale/Brownstone, DAP, spare
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    Re: 2010 SRX HDD/NAV problems

    Quote Originally Posted by BugHunter View Post
    ... Maybe I just got the wrong model year?
    The '10 was the first model year of the current generation and has been prone to more problems than the '12-'14 (and hopefully '15) model years.

  6. #21
    BugHunter's Avatar
    BugHunter is offline Cadillac Owners Member
    Automobile(s): 2010 SRX Premium AWD Gold Mist, 2012 SRX Luxury Gold Mist
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    Re: 2010 SRX HDD/NAV problems

    I just scheduled a dealer service to have the software updated tomorrow to fix this problem under a "customer satisfaction programs" (since they are not safety-related). See https://recalls.gm.com and enter your VIN number to find if you qualify for the GM Program #N130322.

    The service advisor said it should take about 1 1/2 hours and I will post an update after I get the car back.

    Hope this helps.

  7. #22
    BugHunter's Avatar
    BugHunter is offline Cadillac Owners Member
    Automobile(s): 2010 SRX Premium AWD Gold Mist, 2012 SRX Luxury Gold Mist
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    Re: 2010 SRX HDD/NAV problems

    The dealer updated the software and everything seems to be working perfectly now with the Nav and radio.

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