Onstar Remotelink issues
Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds / (Old System)

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

CadillacForums.com is the premier Cadillac Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Results 1 to 9 of 9
Cadillac SRX Second Generation Forum - 2010+ Discussion, Onstar Remotelink issues in Cadillac SRX Forums; What is your experience using Onstar Remotelink ... Got the app not so long ago and I thought it was ...
  1. #1
    DTurmel is offline Cadillac Owners Member
    Automobile(s): SRX 2012 AWD Luxury
    Join Date
    Nov 2012
    Location
    Gatineau, QC
    Posts
    78

    Onstar Remotelink issues

    What is your experience using Onstar Remotelink ... Got the app not so long ago and I thought it was working great until recently......extremely slow and most of the time I can't even connect, or download turn by turn directions....

  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    OnStar Advisor is offline Cadillac Owners Member
    Join Date
    Oct 2012
    Posts
    98

    Re: Onstar Remotelink issues

    Hi DTurmel,

    I'm sorry to hear you've had some issues using the app. I'd like to help and make sure your system is communicating properly. Can you send me a message with some additional information so I can look up your account?

    -Jessica, OnStar Advisor
    Social Media Team

  4. #3
    kiboater is offline Cadillac Owners Member
    Automobile(s): 2013 SRX FWD Luxury
    Join Date
    Oct 2012
    Location
    Baltimore
    Posts
    58

    Re: Onstar Remotelink issues

    My experience with my 2011 Enclave and 2013 Cadillac is that it works about 70% of the time. The rest of the time it either gives a communications error or just times out. Tried to improve the Enclave and after lots of tries with Onstar I finally gave up. Is nice when it works. You are dealing with your cell carrier and Onstar and their cell provider so you never know who to blame.

  5. #4
    DTurmel is offline Cadillac Owners Member
    Automobile(s): SRX 2012 AWD Luxury
    Join Date
    Nov 2012
    Location
    Gatineau, QC
    Posts
    78
    Thread Starter

    Re: Onstar Remotelink issues

    Hi Jessica, could you provide your email address so I can send you my account details. Not sure how to send a message directly to you via this forum.

    Thanks

  6. #5
    300:29:1 is offline Cadillac Owners Enthusiast
    Automobile(s): 2012 SRX Luxury w/NAV
    Join Date
    Oct 2009
    Location
    Syracuse, N.Y.
    Posts
    719

    Re: Onstar Remotelink issues

    I just timed it on my home wifi and it took 50 seconds to update.

  7. #6
    DTurmel is offline Cadillac Owners Member
    Automobile(s): SRX 2012 AWD Luxury
    Join Date
    Nov 2012
    Location
    Gatineau, QC
    Posts
    78
    Thread Starter
    Just to share with this board.....I contacted onstar support and they had to do some kind of reset on my account and this fixed my issue. I was not even able to connect to Remotelink before, now I can and is working great.

  8. #7
    300:29:1 is offline Cadillac Owners Enthusiast
    Automobile(s): 2012 SRX Luxury w/NAV
    Join Date
    Oct 2009
    Location
    Syracuse, N.Y.
    Posts
    719
    Quote Originally Posted by DTurmel
    Just to share with this board.....I contacted onstar support and they had to do some kind of reset on my account and this fixed my issue. I was not even able to connect to Remotelink before, now I can and is working great.
    How long does it take to refresh the information now?

  9. #8
    DTurmel is offline Cadillac Owners Member
    Automobile(s): SRX 2012 AWD Luxury
    Join Date
    Nov 2012
    Location
    Gatineau, QC
    Posts
    78
    Thread Starter
    My problem was that I was not able to connect to Remotelink at all. Now this is fixed.

    My timings:

    Connect within 10 secs
    Lock, unlock, start car under 5 secs
    Send turn by turn directions under 10 secs
    Refresh varies from 10 to 35 secs

  10. #9
    xtheunknown is offline Cadillac Owners Member
    Automobile(s): 2013 ATS 2.5L
    Join Date
    Dec 2012
    Posts
    56

    Re: Onstar Remotelink issues

    I couldn't connect with my iPhone initially. The problem was traced to my password. It included special characters, which worked on the OnStar web site, but not the iPhone RemoteLink app. Kind of silly.

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.
If you do not want to register, fill this field only and the name will be used as user name for your post.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
Read about Lincoln | Buick | Kia Forte Forum
Need products for your Cadillac? Check out your options at the links below:

custom floor mats | Cadillac Chrome and Black Chrome Wheels | window tinting