Cadillac Customer Service
I wish you had been on here back when the 2010 model came out. We sure could have used your help back then.
I hope all these issues that are posted on here are making it to the eyes and ears of someone at GM who can do something about quality control.
My saga of the front struts grinding noise:
1. Made an appt. with the dealer to take the car in which included securing a loaner.
2. Gave the dealership the following info upon arrival:
2010 - 2011 SRX
Symptom: Scraping noise from front end while turning steering wheel in cold ambient temperatures
Repair: Install new front strut mounts by following updated service replacement procedures found in SI
Service Bulletin Number PI0368
3. Wait for 4 days to hear back from them.
4. Was told that both front struts were replaced.
So far, no more grinding noise. What's interesting is that they had to replace the entire struts instead of just the mounts as directed by the service bulletin. But i'm not complaining since it fixed my problem AND I got new struts out of the fix.
Last edited by stevec5375; 12-23-12 at 04:50 PM.
I am going to be keeping my noise until I feel my struts going, after all no warranty work done on the Saab 9-4x even though its the same parts etc
I wish I could get warranty on the parts, I wouldn't mind handling the labor
It's my opinion that all of these "known issues" should be repaired at no cost even if the vehicle is out of warranty. The reason I say this is because these should have been "recalls" in the first place. They know the parts are defective and subject to fail sometime in the future. They're not replacing parts with the same parts. The fact that they're replacing parts with "re-designed" parts is proof of a defective initial design. They'll never be classified as recalls for two reasons. First, in the auto industry "recall" is a dirty word. It results in negative publicity, which directly impacts sales. Second, it would require them to foot the cost of repairs. This is like having a ticking time bomb. You know it's going to go off. You just don't know when. What about the cars that are owned and operated in warm climate states, only to be sold years later to customers who live in cold weather states? These vehicles won't exhibit symptoms for years. Of course, by then they'll be out of warranty.
Personally, I'd have more respect for GM is they'd be proactive instead of reactive. Why put the customer through this aggravation? They could be replacing these parts during routine maintenance visits.
Last edited by stevec5375; 12-24-12 at 07:57 AM.
I'm glad you posted this. Both times it snowed In New York and I've had the same problems. I'll schedule my maintenance next week.
I have possibly had this noise on my '12, but I wouldnt exactly call it a grinding. I'd call it normal 'cold seals' noise of fluid getting moving. I noticed when it was below 30, but it went away almost immediately. I normally put my car in a garage overnight, but left it out that night. I have a very early '12, purchased off the dealer lot in Oct '12, but I dont know the build date off the top of my head.
I may mention, the next time I am in, but my question is other than the slight irritation with the noise, what is the problem here? What happens if I just live with the 2-3 times a year I get 'the noise'? Without looking at the suspension, it seems this is just the strut cartridge twisting in cold rubber (or some other compound). That, to me, while not desirable, isnt too far out of the ordinary.
Anyone been told what the problem is, especially in light of the fact that there doesnt seem to be a safety issue.
It's unnerving when your steering grinds/vibrates when turning. Problem or not. Sorry huey.
Agreed, Cap'n. Thats kinda why I said I didnt know if what I noticed was the same as those with '10s and '11s... Mine went away immediately, and only did it while sitting still in the driveway, ie, when I started it, shifted to reverse and turned the wheel to back out of the driveway. Once moving, I didnt notice anything.
Glad that your visit to the dealership went so smoothly, 2012SRX.
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Sarah (Assisting Katie), Cadillac Customer Service