How many times has your SRX gone back for warranty service?
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Cadillac SRX Second Generation Forum - 2010+ Discussion, How many times has your SRX gone back for warranty service? in Cadillac SRX Forums; My wife has had her 2011 SRX luxury for 2 years now, 29,000 miles. In that time it was back ...
  1. #1
    BKbroiler61 is offline Cadillac Owners Member
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    How many times has your SRX gone back for warranty service?

    My wife has had her 2011 SRX luxury for 2 years now, 29,000 miles. In that time it was back twice to fix the radio changing stations as the vehicle was restarted. Once for an occasional power steering noise, sounding like air in the system. They didn't find a cause for that and lately it's happening again. Another visit for AC work - the accumulator/filter needed replacement. Another time for a rattle sound in the right rear somewhere - it's still doing it. Lately, one of the key fobs is malfunctioning. Last time at the dealer, McGuire in Woodbridge NJ, they left serious grease deposits on the front passenger floormat and carpet, and didn't fix the rattle.
    I am not a GM basher by any means. I've owned nothing but GM vehicles in my 40 years of driving. I have never had more than 1 or 2 issues with any previous vehicle .This is very disappointing.

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  3. #2
    Caddybill is offline Cadillac Owners Member
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    My 2011 Lux has had several warranty issues. Last one was to have the radio/nav system replaced. Previously, the AC dryer was replaced, a power seat motor was replaced, and the OEM tires had to be trued in order to balance them. Now, of coarse, I will be needing to replace these tires at about 25,000 miles.
    This is my 3rd new Cadillac and seems to need more repairs than any of my former cars. I have never had this many warranty repairs In any of my other GM cars. My last vehicle was an 04 GMC Envoy XL and I am now wishing I had not traded it on this SRX. The only trouble I had with it was a bad speedometer after 90000 miles.
    I am now wondering if I should not have bought a better extended warranty than the 60000 mile one I have.

  4. #3
    Marc NY's Avatar
    Marc NY is offline Cadillac Owners Connoisseur
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    Re: How many times has your SRX gone back for warranty service?

    My 2010 SRX was back to the dealer 3 times for warranty work. On the other hand I have owned my 2012 for just over a year and I have only been back to my dealership to take advantage of my free maintenance service of oil changes and tire rotation. The only other visits I had to the dealer were to test drive the new beautiful XTS and to order my 2013.

  5. #4
    xchief is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    2012 SRX for 1 year now only back for normal oil/ service, no issues .
    Very Happy

  6. #5
    Jake2010 is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    23K on my 2010, no major issues here! Had the dreaded chrome pieces replaced under the recall but mine never actually fell off. Had the radio/nav software updated because of the Washington D.C. location default. Had the transmission shifting software updated to address a hesitation in the shifting. But that's been it, and all were done during routine oil change appointments so I'm pretty happy so far!

    The car is paid off but I wish I had that 3.6L! I might consider the CTS or one of the new models then in 2014!!

  7. #6
    swgyoooo is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    I'm on my 4th SRX. One 2010, two 2011's, and currently a 2012...My 2010 needed an Oxygen sensor, The 2011's were never back, and the 2012 has needed a tire pressure sensor. Overall, they have been fantastic.

  8. #7
    BKbroiler61 is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    Thanks for the responses. So far, it seems most owners are having better luck than us.

  9. #8
    GeeVee is offline Cadillac Owners Fanatic
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    Re: How many times has your SRX gone back for warranty service?

    I`ve had my 2010 in for a clock issue, when the motor blew up and now I have a noisey driver`s seat.

  10. #9
    phunter1 is offline Cadillac Owners Fanatic
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    Re: How many times has your SRX gone back for warranty service?

    None on my 2012 so far. Only oil changes.

    Phil

  11. #10
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    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: How many times has your SRX gone back for warranty service?

    I have a 2010 Premium that has approx. 18K miles on it. Here's all my warranty work:

    1. Left rear red reflector fell off and had to be replaced.
    2. The chrome pieces surrounding the front mirrors on both sides fell off and had to be replaced. TWICE!
    3. Have had the Radio/Nav unit replaced two times due to Washington DC always being the default; wouldn't remember the last selected channel; always got Nav warning screen.
    4. No A/C coming out of the rear vents.
    5. Rearview mirror had to be replaced due to excess movement.
    6. Bluetooth failure due to Logic Lock.
    7. Left license plate light lens cover fell off.
    8. New front windshield due to delamination in the upper left and right corners.

    I treat my car very carefully and keep it spotless. This is the first American car I've had in a very long time. I've never had so many problems with other cars I've owned. When Consumer Reports says the "predicted reliability" on this car is not very good, I think you can see why if mine is any indication.

  12. #11
    TheCaptain's Avatar
    TheCaptain is offline Canadian SRX Mod
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    I cant even count the number of times mine has been back in for warranty. All i know is that i drove every vehicle in GM's lineup (just about) twice or more. BUT my SRX is fixed with 0 issues right now.
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior


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  13. #12
    Marc NY's Avatar
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    Re: How many times has your SRX gone back for warranty service?

    Quote Originally Posted by TheCaptain View Post
    I cant even count the number of times mine has been back in for warranty. All i know is that i drove every vehicle in GM's lineup (just about) twice or more. BUT my SRX is fixed with 0 issues right now.
    If you happen to been on this forum for awhile you would have noticed that most of the visits to the dearships occurred in the first Model Year of the completely new GEN II MY 2010 SRX. GM as all other manufactures strive to achieve a flawless launch. However, sometimes there will be issues that creep up after the initial SOP, start of production and sometimes GM and their vendors will have to tweak their initial products. I had both of my chrome pieces by my mirror on my 2010 SRX drop off and or came loose. The OEM vendor for GM was a Canadian vendor who certainly made good on all of their chrome pieces and as you can see no one from 2011-2013 has complained about that issue again. As for the arm console that moved easily for some, I am sure that GM had their vendor look at that issue and corrected it later on in the launch. Then GM listened to their SRX owners and in 2012 brought out a lot of new refinements and the biggest was the 3.6L engine to satisfy those that wanted or needed the extra torque and power. Now in 2013 Cadillac has refreshed their products and made more safety features available that drivers are expecting or demanding on their new vehicles.

    We are now in the 4th MY (Model Year) of the GEN II SRX and GM has continuously improved their vehicles. My 2012 was perfect throughout my ownership. Of course I liked it so much that I got another one. Unfortunately, issues will come up and it is how GM and or the dealerships handle or fix those problems that makes for a good or bad experience of ownership.

  14. #13
    TheCaptain's Avatar
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    Re: How many times has your SRX gone back for warranty service?

    Absolutely Marc, I totally agree. Its just a big kick in the nuts to spend $60 g's on my first Cadillac and have it currently be "a lemon". At the same time, its so awesome at everything it does I love it so much, and you are right about the dealer. The dealer has accommodated me and bent over backwards to get this thing fixed and that made the difference. I do feel for somebody that has a dealership that won't get behind them, that's the equivalent of being deserted on an island...
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior


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  15. #14
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: How many times has your SRX gone back for warranty service?

    Quote Originally Posted by TheCaptain View Post
    Absolutely Marc, I totally agree. Its just a big kick in the nuts to spend $60 g's on my first Cadillac and have it currently be "a lemon". At the same time, its so awesome at everything it does I love it so much, and you are right about the dealer. The dealer has accommodated me and bent over backwards to get this thing fixed and that made the difference. I do feel for somebody that has a dealership that won't get behind them, that's the equivalent of being deserted on an island...
    My dealer did indeed fix all of my issues it's just I like being home more than at the dealership.

    The lesson I have taken from this is that I will not be buying another car the first year of a redesign.

    ----------

    Quote Originally Posted by Marc NY View Post
    If you happen to been on this forum for awhile you would have noticed that most of the visits to the dearships occurred in the first Model Year of the completely new GEN II MY 2010 SRX. GM as all other manufactures strive to achieve a flawless launch. However, sometimes there will be issues that creep up after the initial SOP, start of production and sometimes GM and their vendors will have to tweak their initial products. I had both of my chrome pieces by my mirror on my 2010 SRX drop off and or came loose. The OEM vendor for GM was a Canadian vendor who certainly made good on all of their chrome pieces and as you can see no one from 2011-2013 has complained about that issue again. As for the arm console that moved easily for some, I am sure that GM had their vendor look at that issue and corrected it later on in the launch. Then GM listened to their SRX owners and in 2012 brought out a lot of new refinements and the biggest was the 3.6L engine to satisfy those that wanted or needed the extra torque and power. Now in 2013 Cadillac has refreshed their products and made more safety features available that drivers are expecting or demanding on their new vehicles.

    We are now in the 4th MY (Model Year) of the GEN II SRX and GM has continuously improved their vehicles. My 2012 was perfect throughout my ownership. Of course I liked it so much that I got another one. Unfortunately, issues will come up and it is how GM and or the dealerships handle or fix those problems that makes for a good or bad experience of ownership.
    Marc,

    Have you ever kept a car long enough to let it run out of warranty? If you kept an SRX longer than the warranty period, you might find the expense of getting things fixed to be prohibitive. I know I would.

  16. #15
    BKbroiler61 is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    Well the dealer eliminated the rattle - bad right rear shock absorber, and corrected the key fob issue. I hope I can stay out of this thread for a while.

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