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Cadillac SRX Second Generation Forum - 2010+ Discussion, How many times has your SRX gone back for warranty service? in Cadillac SRX Forums; Glad to hear the 2012 is doing so well, in general do people feel the 2012's are improved over the ...
  1. #31
    zinner's Avatar
    zinner is online now Cadillac Owners Fanatic
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    Re: How many times has your SRX gone back for warranty service?

    Glad to hear the 2012 is doing so well, in general do people feel the 2012's are improved over the 2010s?

  2. #32
    bakerboston is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    Just got my 2010 SRX Performance (with 32K miles) back from the dealer after having multiple items fixed. Luckily, all fixes were covered 100% under warranty. I only had the vehicle for 3 weeks before I starting noticing the issues. Perhaps, the previous owner didn't care/notice enough to have them fixed. Below is a list of each issue, along with its fix.

    1) HVAC Noise (Churning/Flutter in Dash) - Actuator Replaced and reprogrammed. Sound is gone.
    2) Rumble in Rear of Vehicle - Gas Tank Replaced. Suspension tuned. Sounds less rough in the rear so far.
    3) Front Wheel Scraping/Grinding Noise in Cold Weather - Upper Strut Mounts replaced. Need to try driving when it's cold, below 40 degrees.
    4) Nav Issue (Showing Washington, DC and Displaying "I Agree" Screen) - Updated software to latest version. So far, so good.
    5) Lag in Shifting During Acceleration - Was told this could not be fixed. Has to do with lack of 3.0L V6 256HP engine. Newer models have a 3.6L with 308HP, apparently.

  3. #33
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: How many times has your SRX gone back for warranty service?

    Quote Originally Posted by zinner View Post
    Glad to hear the 2012 is doing so well, in general do people feel the 2012's are improved over the 2010s?
    Where is Marc when you need him?

  4. #34
    Caddybill is offline Cadillac Owners Member
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    Quote Originally Posted by Caddybill
    My 2011 Lux has had several warranty issues. Last one was to have the radio/nav system replaced. Previously, the AC dryer was replaced, a power seat motor was replaced, and the OEM tires had to be trued in order to balance them. Now, of coarse, I will be needing to replace these tires at about 25,000 miles.
    This is my 3rd new Cadillac and seems to need more repairs than any of my former cars. I have never had this many warranty repairs In any of my other GM cars. My last vehicle was an 04 GMC Envoy XL and I am now wishing I had not traded it on this SRX. The only trouble I had with it was a bad speedometer after 90000 miles.
    I am now wondering if I should not have bought a better extended warranty than the 60000 mile one I have.
    I just found my driver seat motor has quit working again. Thank goodness for the warranty. However, it still will cost me one or two days time away form my business.

  5. #35
    Chardo is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    2010 SRX Luxury AWD:

    Digital clock in touch screen would not hold change to daylight savings time. Each time car was turned off and on, time would revert back to previous. Radio was replaced--twice.

    Major leak from sunroof flooded carpet. Replaced drain hose and cleaned carpet.

    Fluttering noise from driver door. Allegedly repaired--four times--yet it's still there.

    Service Theft Deterrent System light was on for several days, then car needed to be jump started. Electrical and theft systems checked out ok, and battery was replaced

    Headlamp bulb had to be replaced in order to pass state inspection at local Goodyear shop. Shortly afterward, got letter from Cadillac about headlamp recall. Submitted claim and GM reimbursed me.

    Car would not start, and Service Stabilitrac light came on. Car had to be towed to dealer (on Saturday night, of course, not to be touched until Monday). Installed some software updates to fix. They also found OnStar not working, and repaired cellular antenna connectors.

    Needless to say, that's more warranty repairs than any car I have ever owned.

  6. #36
    sirdan is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    my 2013 performance with Driver assist had FRONT CAMERA service notice come on the driver's dashboard display. The Lane Departure does not work when the front camera is off. They first did FIRM-Update. 2 days later, I had to take it back for the exact same problem. This time, They replace the whole front camera. So far, the only problem i am having is lane departure warning turning on and off....i notice it because when you are on the freeway and you have the lane departure on, there should be a green icon on the driver's side dash board. Then that light goes off, I tried to trigger the Lane Departure... NOTHING. When it comes on, I did the same thing to Trigger the Alarm and it works. So I give it a little while....

  7. #37
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    Re: How many times has your SRX gone back for warranty service?

    I hope I don't jinx our good luck but our 2012 with 11.5K hasn't been back to the dealer except for oil changes, tire rotation and detailing. I've had a lot of new cars from a number of manufacturers and our SRX is the best of the bunch. I replaced a 2009 Infiniti FX35 with 22K with our SRX and consider it a step up. I'm planning on replacing the 2012 in 2015 at which time I'll look around and drive the models/makes which I find interesting and choose accordingly. I have no brand loyalty and base purchases on quality, performance, toys and price.
    stevec5375 and stevec5375 like this.

  8. #38
    e004698 is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    Working backwards from yesterday, I had the radio replaced to fix the whole nav, radio, clock issue. The stability system /AWD quit working during a blizzard, that has been fixed. I had the engine/transmission reflashes. I had the power steering recall addressed and I bought 4 new tires because I got a nail too close to the sidewall and because tires were worn 7/32, had to replace all 4, something to do with AWD/ differencial. I had better luck with mt 2004 Envoy also, but it is head and shoulders above the Envoy I love the SRX and agree with the guy that the 3.6 would really be nice. Also agree with guy who said any first year model is going to have a few shakeouts. Don't dispair! If you send out a thread about warranty service, your bound to get a few hits. 2010AWD 27k miles

  9. #39
    Cadillac Cust Svc's Avatar
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    Re: How many times has your SRX gone back for warranty service?

    Quote Originally Posted by paid4c4 View Post
    I hope I don't jinx our good luck but our 2012 with 11.5K hasn't been back to the dealer except for oil changes, tire rotation and detailing. I've had a lot of new cars from a number of manufacturers and our SRX is the best of the bunch. I replaced a 2009 Infiniti FX35 with 22K with our SRX and consider it a step up. I'm planning on replacing the 2012 in 2015 at which time I'll look around and drive the models/makes which I find interesting and choose accordingly. I have no brand loyalty and base purchases on quality, performance, toys and price.
    Paid4c4, I'm happy to hear everything is going well with your SRX! Thank you for sharing your thoughts, and don't hesitate to contact me if you ever have vehicle questions. I'm reachable via email at Katie_Lucille@gmexpert.com.

    Quote Originally Posted by e004698 View Post
    Working backwards from yesterday, I had the radio replaced to fix the whole nav, radio, clock issue. The stability system /AWD quit working during a blizzard, that has been fixed. I had the engine/transmission reflashes. I had the power steering recall addressed and I bought 4 new tires because I got a nail too close to the sidewall and because tires were worn 7/32, had to replace all 4, something to do with AWD/ differencial. I had better luck with mt 2004 Envoy also, but it is head and shoulders above the Envoy I love the SRX and agree with the guy that the 3.6 would really be nice. Also agree with guy who said any first year model is going to have a few shakeouts. Don't dispair! If you send out a thread about warranty service, your bound to get a few hits. 2010AWD 27k miles
    Your feedback is also much appreciated, e004. I'm just an email away if you would like me to officially document any of your (or any customer's!) SRX experiences. I'm always happy to investigate on your behalf!

    Best,

    Katie
    Cadillac Customer Service

  10. #40
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    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: How many times has your SRX gone back for warranty service?

    One thing to keep in mind when reading this thread is that a lot of people have "issues" with their SRX they don't even know are problems. Heck, some of the techs don't even know about certain problems and you have to direct them to the documentation. So I suspect there are people out there driving around in SRXs that are bug ridden and are blissfully ignorant. Just look at how many questions we get on this forum that indicate a clear lack of reading the manual.

  11. #41
    tnfan is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    We purchased our 2012 SRX Premium AWD in March 2012. We now have 16,500 trouble free miles. No issues whatsoever. I have owned many different brands of automobiles in my 50+ years of driving and can say without reservation this is the most solid vehicle I have owned. We also have a 2007 Lexus ES350 purchased new in 2006. The first 40,000 miles with the Lexus was a nightmare. The Lexus had numerous rattles, brake issues, camshaft replacement, and several other issues. Our Cadillac has so far been much more dependable.

  12. #42
    LynnF is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    I've lost the chrome around my mirror on driver's side twice on my 2010. Shocking. On the passenger side it's loose. Hubby finally removed the whole piece and glued it.
    I've had it in twice on recalls (power steering hose and headlights).

  13. #43
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    algiorda is online now Cadillac Owners Fanatic
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    Re: How many times has your SRX gone back for warranty service?

    2010 32,000 miles - No Repairs needed at the dealer at all. (fingers crossed)

    (I glued the trim under the side view mirror on myself)

  14. #44
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: How many times has your SRX gone back for warranty service?

    I have a 2010 Premium that has approx. 18K miles on it. Here's all my warranty work:

    1. Left rear red reflector fell off and had to be replaced.
    2. The chrome pieces surrounding the front mirrors on both sides fell off and had to be replaced. TWICE!
    3. Have had the Radio/Nav unit replaced two times due to Washington DC always being the default; wouldn't remember the last selected channel; always got Nav warning screen.
    4. No A/C coming out of the rear vents.
    5. Rearview mirror had to be replaced due to excess movement.
    6. Bluetooth failure due to Logic Lock.
    7. Left license plate light lens cover fell off.
    8. New front windshield due to delamination in the upper left and right corners.
    9. Left front headlight assembly replaced due to water standing in it and causing major condensation internally.

    I treat my car very carefully and keep it spotless. This is the first American car I've had in a very long time. I've never had so many problems with other cars I've owned. When Consumer Reports says the "predicted reliability" on this car is not very good, I think you can see why if mine is any indication.

    {Edit: I added #9 today since I just got back from the dealership. The service advisor told me the headlight assembly would have cost me $1,000 to replace if it hadn't been covered by warranty. OUCH!! }

  15. #45
    pltnmsldr05 is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    My 2012 Cadillac SRX with no more than 3,000 miles on it suddenly died on me in the middle of the road, I started it back up and it would not go above 20 MPH...Took it to the dealer and they cant seem to figure what the problem is. 1st american car I ever owned and im so dissapointed, I should've stuck with Acura!!!

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