How many times has your SRX gone back for warranty service? - Page 2
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Cadillac SRX Second Generation Forum - 2010+ Discussion, How many times has your SRX gone back for warranty service? in Cadillac SRX Forums; 2007 SRX N* Sport Edition - zero warranty issues (76000mi) - superb vehicle. 1984 Ford Ranger (333000 mi) - 1991 ...
  1. #16
    droctane is offline Cadillac Owners Member
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    2007 SRX N* Sport Edition - zero warranty issues (76000mi) - superb vehicle.

    1984 Ford Ranger (333000 mi) - 1991 Mustang 5.0 (281000 mi) -- 1 warranty issue on each many years ago.

    Maintenance is the key for any vehicle.

    Quit your whining! If you take it in for warranty, it is a free or nearly free fix!

    Having been a technician for nearly 30 years, no vehicle has been built perfect yet. Every year, more features are added, and more things can go wrong ---
    Huey Driver and Huey Driver like this.

  2. #17
    halp is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    2011 Luxury with 11,000 miles just one year old. Have only been back for free oil changes and tire rotations. Did have to go to the body shop for hale damage repair, but I can't blame that on the General.

  3. #18
    NotMine's Avatar
    NotMine is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    ZIP.....2012 Luxury model. Of course it is only 6 months old and has 2300 miles.

  4. #19
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: How many times has your SRX gone back for warranty service?

    I'd really be worried if a 2012 model went back for a lot of warranty repairs. Us 2010 owners did all the debugging for you. Count your blessings!

  5. #20
    embassy is offline Cadillac Owners Fanatic
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    Re: How many times has your SRX gone back for warranty service?

    I have had my 2010 for just over 2 years and it has been in 19 times now for warranty work. Shortest time was 8 hours, longest was 3 weeks. I have not had it in for the past 3 months which is the record for longest time without visiting the dealership. Still have a couple of issues, but have basically given up on those. For the most part I am now happy, except for the squeak, creak, rattle from my roofliner.

  6. #21
    BKbroiler61 is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    Quit your whining? Maintenance is the key? The dealer is responsible for maintenance, not me, genius. My complaints are not whining. A $20K Toyota wouldn't have any of these issues.

  7. #22
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: How many times has your SRX gone back for warranty service?

    Quote Originally Posted by BKbroiler61 View Post
    Quit your whining? Maintenance is the key? The dealer is responsible for maintenance, not me, genius. My complaints are not whining. A $20K Toyota wouldn't have any of these issues.
    Why don't you stay on topic and post your warranty issues. You sound like you're the one whining to me. Please!

  8. #23
    tmw
    tmw is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    2012 with 11000 miles. I had a door adjusted slightly to make closing easier. That's about it. No real issues.....oh except for getting rear ended 12 miles down the road from the dealer after purchase, and the hail storm that smashed up the hood.

    Still drives nice.

  9. #24
    allgm's Avatar
    allgm is offline Cadillac Owners Fanatic
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    Re: How many times has your SRX gone back for warranty service?

    2010 with 33,000 miles 5 times. 1. clock issues
    2. replace nav unit
    3. replace windshield
    4. moulding between windshield and roof rail came loose
    5. replace rear stabilizer links
    Not a big deal to me. Got a free wash job each time. All covered by warranty.

  10. #25
    BKbroiler61 is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    Quote Originally Posted by stevec5375 View Post
    Why don't you stay on topic and post your warranty issues. You sound like you're the one whining to me. Please!
    What are you talking about? I started this thread by posting my warranty issues.

  11. #26
    gary2381 is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    I purchased my 2010 premium in July of 2010. The radio was broken when I purchased it so it spent a week in the shop getting a new radio. That new one lasted until August of this year. The clock started setting itself ahead 7 hours. I took it in and they replaced the radio (lost my XM lifetime sub).

    After getting the new radio the Time Shift function began giving the message "Please Try Again Later". I took it back and they replaced the radio again. When I went to pick it up I tried the time shift function in front of the service manager and it was still broken. That was over three weeks ago. I received a call earlier this week that they are having an engineer fly down from Michigan to work on my car. Other than the radio issues the vehicle has been solid.

  12. #27
    jimpeddycord.com is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    We have owned our SRX Lux AWD since 2/11/11. The car has been in the shop more times than any other car that I have ever owned.
    The A/C would not turn off (it was 10 degrees outside). It needed a firmware update.
    The leather started peeling off the driver seat. New leather was ordered.
    The sunroof makes a rattling sound when closed. It has been in four times for this, it was completely rebuilt and still creaks and rattles.
    The A/C would not turn on (it was 95 degrees outside). A module needed to be replaced.
    Driver side seat heater stopped working. "pinched wire".
    The last time that I brought it in for the sunroof, when they rebuilt it, they gave me a 2012 SRX as a loaner. The sunroof creaked. Oh well.
    Jim

  13. #28
    300:29:1 is offline Cadillac Owners Enthusiast
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    Quote Originally Posted by gary2381
    I purchased my 2010 premium in July of 2010. The radio was broken when I purchased it so it spent a week in the shop getting a new radio. That new one lasted until August of this year. The clock started setting itself ahead 7 hours. I took it in and they replaced the radio (lost my XM lifetime sub).

    After getting the new radio the Time Shift function began giving the message "Please Try Again Later". I took it back and they replaced the radio again. When I went to pick it up I tried the time shift function in front of the service manager and it was still broken. That was over three weeks ago. I received a call earlier this week that they are having an engineer fly down from Michigan to work on my car. Other than the radio issues the vehicle has been solid.
    WOW! XM shouldn't have taken your lifetime sub under the circumstances. I believe that although its for the life of the vehicle, if the radio is defective they should transfer it. You might check on this.

  14. #29
    zinner's Avatar
    zinner is offline Cadillac Owners Fanatic
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    Re: How many times has your SRX gone back for warranty service?

    1) Washer Fluid tank Broke
    2) Washer Fluid tank broke again, Power steering issue
    3) Driver headlight drain was clogged up and light went out
    4) Rear Differential filter clogged
    5) Passenger Light clogged/fogged and light went out
    6) Drivers power Seat went out, brought it in the techs said it was fine, went out the car, it wasn't working, the service writer wiggled the connectors, it started working again and said if it stops working bring it back again.
    7) Radio just went crazy one day delete all the presets and replaced them with --
    8) Wipers last about a year and blades separate.
    9) Sunroof drain clogged (it's NEVER open), and leaked into the cabin. I am not sure how it clogs when it's never been opened except when it's bright and sunny.

    Also the seat presets never work dependably. Some time I get my wifes, some times she gets mine. Really no rhyme or reason to it, and frustrating to no end to smash my knee on the wheel when I get in with her seat settings.

    Not to mention the 4 recalls that have been done.

    In the scheme of things maybe it's not that big a deal, but many of them are all functions of a car that you depends on for it's safe operation. Not to mention the shear inconvenience of bringing the car in for service constantly.

    It's about 22 months old and has about 16k miles. It's quite a disappointment from my other Cadillac, it's really a trumped up equinox with no quality that I would expect from my CTS's or my Gen 1 SRX (which was a beautiful car that I wish I never traded in now).

  15. #30
    Tigereye is offline Cadillac Owners Member
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    Re: How many times has your SRX gone back for warranty service?

    Our 2012 has 24,000. The only thing done so far has been the "scheduled maintenance". Wish our previous Caddys had been like this one!

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