Cosumer Affairs
Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds / (Old System)

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

CadillacForums.com is the premier Cadillac Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Page 1 of 2 1 2 LastLast
Results 1 to 15 of 19
Like Tree2Likes
Cadillac SRX Second Generation Forum - 2010+ Discussion, Cosumer Affairs in Cadillac SRX Forums; Anyone see in the Dec. 2011 issue that they have the SRX as Not Recommended as models w/declining reliabililty! What's ...
  1. #1
    mjv53 is offline Cadillac Owners Member
    Automobile(s): 2010 SRX
    Join Date
    Nov 2010
    Posts
    19

    Cosumer Affairs

    Anyone see in the Dec. 2011 issue that they have the SRX as Not Recommended as models w/declining reliabililty! What's up with that.

  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
    Automobile(s): 2010 SRX/3.0L Premium/FWD/Platinum Ice/Shale
    Join Date
    Jan 2010
    Location
    Austin, TX, USA
    Posts
    1,604

    Re: Cosumer Affairs

    I think you must be referring to "Consumer Reports". And yes, I just went and had a look see and sure enough the SRX is "NOT RECOMMENDED" based on data since last year. I can't say I'm surprised. I always wonder how many people have problems that never get posted on forums like this because they are unaware they exist. So far, due to warranty, I have not been out any money for all the things I've had fixed on my 2010 SRX with 10,500 miles. However, it's the first vehicle I've ever owned in this class that has had so many issues out of the gate. It will most likely be my last Cadillac.
    mw1862 and mw1862 like this.

  4. #3
    algiorda's Avatar
    algiorda is offline Cadillac Owners Enthusiast
    Automobile(s): 2004 , 2010, 2014 Luxury Raven Blk w/Ebony
    Join Date
    May 2008
    Location
    Tampa, FL
    Posts
    510

    Re: Cosumer Affairs

    And do you believe everything they write in Consumer Reports????

  5. #4
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
    Automobile(s): 2010 SRX/3.0L Premium/FWD/Platinum Ice/Shale
    Join Date
    Jan 2010
    Location
    Austin, TX, USA
    Posts
    1,604

    Re: Cosumer Affairs

    Quote Originally Posted by algiorda View Post
    And do you believe everything they write in Consumer Reports????
    I don't have to. I have experienced the "NOT RECOMMENDED" personally.
    mw1862 and mw1862 like this.

  6. #5
    C&C's Avatar
    C&C
    C&C is offline Cadillac Owners Connoisseur
    Automobile(s): Cadillac STS (2011)
    Join Date
    Feb 2008
    Location
    Mount Pleasant, SC
    Age
    63
    Posts
    1,592

    Re: Cosumer Affairs

    You pay your money and you take your chances (as with any vehicle purchase); I have in the past bought vehicles that had less than stellar approval from CR and have had good luck with all of them. I don't like CR's reliability data (and treat them with a grain of salt), prefer J.D. Powers, and have cancelled my CR subscription some years ago. This is just my opinion, so if you are a supporter or CR, that is certainly your privilege; unbiased?, not in my opinion.

  7. #6
    PJ1520 is offline Cadillac Owners Connoisseur
    Automobile(s): 2007 SRX4 N*, 2004 Infinity G35 Coupe
    Join Date
    Feb 2010
    Location
    New England
    Posts
    2,005

    Re: Cosumer Affairs

    Consumers Report surveys its subscribers, both hard copy and internet I would presume. Then reports the survey data if enough data on a particular brand and model are available. TrueDelta and JD Powers are available for vehicle reliability data as well. Each of these takes a slightly different approach. At the end of the day, what else does a consumer have to go on when purchasing a vehicle?

    Word of mouth? Advertisements? Limited past personal experience with a brand? Forums?

    Some may observe that each service's data compilation is flawed in some way. Another may suspect that the data is bogus to make things appear better than they actually are for certain brands, and the publications are influenced by advertising dollars. And a third might be influenced by a backlash by subscribers who cancel their subscriptions if their particular vehicle gets scorched in a survey. It has been smooth sailing since then, but my list of things that need fixing on the next trip into the dealership has been started.

    So I ask you. Do you run by the seat of your pants and your own emotional preferences? Or do you take into consideration as many factors other than personal opinion to make a vehicle selection based on more than that? My experience is not your experience.

    I believe that more information is better than less information, provided that one considers the possible flaws, influence, and bias that may or may not accompany the information. And the average/below average SRX ratings in CR for example at the very least seem to mirror my experiences so far with my vehicle which was purchased CPO at was delivered with a few "issues" which my dealer rectified.

    My emotional personal preferences in a vehicle are hardly a basis for a vehicle selection when it comes to reliability. The consumer reliability figures at least give me a heads up as to what I might reasonably expect.

    PJ

  8. #7
    Razorecko is offline Cadillac Owners Connoisseur
    Automobile(s): 2009 CTS-V , 2010 SRX 2.8T
    Join Date
    Feb 2008
    Posts
    3,093

    Re: Cosumer Affairs

    I agree, this has been one of the most incident prone vehicles I have owned to date. I have had more problems with this 2010 srx in its first 10k than I have had with my 2009 cts-v that has 40k miles and is a first year sports sedan

  9. #8
    doctormstein1 is offline Cadillac Owners Member
    Automobile(s): SRX
    Join Date
    Jul 2010
    Age
    68
    Posts
    65

    Re: Cosumer Affairs

    I have had zero problems with my 2010 SRX. I guess its the luck of the draw.

  10. #9
    stevec5375's Avatar
    stevec5375 is offline Cadillac Owners Connoisseur
    Automobile(s): 2010 SRX/3.0L Premium/FWD/Platinum Ice/Shale
    Join Date
    Jan 2010
    Location
    Austin, TX, USA
    Posts
    1,604

    Re: Cosumer Affairs

    I would just like to point out that my "opinion" is based on my own personal experience with the 2010 SRX which I purchased. Clearly, your mileage may vary, as they say. Currently, it is running just beautifully but I have to add that it was not so "beautiful" within its first year. Chrome pieces continually falling off, rear bumper reflector fell off, Nav/Radio unit totally replaced and reprogrammed multiple times, rear A/C wasn't working, dealer constantly scuffing up the doors, dealer scratched the hell out of my driver door Cadillac chrome/lighted entry plate, etc. These are just the issues that came to mind without my digging through my file of service orders. The last 3 Infinitis I owned didn't have this many problems between all three of them. Purchasing this Cadillac, an AMERICAN car, was the 2nd time in my 54 years that I decided to "come home again" (buy American) to see if we had progressed in reliability. I would have to say overall, we have. But we're not quite where we need to be IMHO. I consider myself partly to blame for making the bad decision to buy a new redesign the first year it came out. Lesson learned and not to be repeated.

  11. #10
    algiorda's Avatar
    algiorda is offline Cadillac Owners Enthusiast
    Automobile(s): 2004 , 2010, 2014 Luxury Raven Blk w/Ebony
    Join Date
    May 2008
    Location
    Tampa, FL
    Posts
    510

    Re: Cosumer Affairs

    I also have had ZERO defects with my SRX. What is the statistical sampling Consumer reports surveyed their customers???

    I wasn't surveyed. How many owners are out there that equally have had NO problems with their SRX????

    How the hell can sales be so great if the car was a lemon that falls apart as you drive it down the road?

    However, now that a publication boldly states; "Not Recommended" how many sales will now be lost??

    How is this responsible???

    I've purchased many of the products over the years that were on the Consumer reports "Recommended" list that were just plain crap and junk. I happen to think that magazine is a rag.

    If Motor Trend, Automobile, or Car & Driver reviewed the car and rated it as "NOT RECOMMENDED" I think I would sit up and take notice.

  12. #11
    JimmyH is offline Cadillac Owners 10000+ Posts
    Join Date
    Dec 2006
    Age
    39
    Posts
    37,475

    Re: Cosumer Affairs

    You think Consumer Reports, who accept no advertising money, is a rag? Yet you put all your stock in MT and CD? Who consistently pick winners right off their full page ads?

  13. #12
    paid4c4's Avatar
    paid4c4 is offline Cadillac Owners Fanatic
    Automobile(s): 2012 SRX/AWD Premium
    Join Date
    Oct 2011
    Posts
    179

    Re: Cosumer Affairs

    Consumer Reports is an organization which forms opinions and publishes those opinion. I've never thought much about their opinions or magazine. I did my own comparisons and test drives before I purchased our 2012 SRX and I'll accept the consequences of my decision. So far I think I made the right decision, regardless of what others may say.
    Bill

  14. #13
    PJ1520 is offline Cadillac Owners Connoisseur
    Automobile(s): 2007 SRX4 N*, 2004 Infinity G35 Coupe
    Join Date
    Feb 2010
    Location
    New England
    Posts
    2,005

    Re: Cosumer Affairs

    Quote Originally Posted by JimmyH View Post
    You think Consumer Reports, who accept no advertising money, is a rag? Yet you put all your stock in MT and CD? Who consistently pick winners right off their full page ads?
    You've got that right, Jimmy. I still read and enjoy R&T and C&D too.

    Bill.........that is exactly what car magazines also do, form opinions and then publish them. I am not sure I understand what you are trying to convey. By the way, you did make the right decision in buying the SRX because that is the car you wanted.

    Al.......CR negotiates and buys their test vehicles anonymously so that what they receive prep-wise on their delivered new vehicle is what you and I would get, and not a vehicle that has been gone over with a fine toothed comb before delivery. Not so with the car magazines.

    Re the CR surveys, you might have been accidentally throwing them out. I get mine, fill them out, and return them.

    PJ

  15. #14
    paid4c4's Avatar
    paid4c4 is offline Cadillac Owners Fanatic
    Automobile(s): 2012 SRX/AWD Premium
    Join Date
    Oct 2011
    Posts
    179

    Re: Cosumer Affairs

    Quote Originally Posted by PJ1520 View Post
    You've got that right, Jimmy. I still read and enjoy R&T and C&D too.

    Bill.........that is exactly what car magazines also do, form opinions and then publish them. I am not sure I understand what you are trying to convey. By the way, you did make the right decision in buying the SRX because that is the car you wanted.
    PJ
    There were three points I was trying to convey, you picked up on the most important point which is simple, I bought the car which was right for me and that I wanted. Second point don't depend on any magazine or organization to check out a car you might be interested in purchasing. Do your own test drives and research. Third point which I didn't really get into is the fact I just don't like or trust Consumer Reports. That's one of the great parts about the First Amendment, Consumer's has the freedom to publish and I have the freedom not to purchase it, read it or recommend it.
    Bill

  16. #15
    JimmyH is offline Cadillac Owners 10000+ Posts
    Join Date
    Dec 2006
    Age
    39
    Posts
    37,475

    Re: Cosumer Affairs

    The big 3 car rags are ok. They are worth reading. Every once in a while, they even have information in them. But I would never base a decision like buying a car off of what I read in any magazine.

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.
If you do not want to register, fill this field only and the name will be used as user name for your post.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
Read about Lincoln | Buick | Kia Forte Forum
Need products for your Cadillac? Check out your options at the links below:

custom floor mats | Cadillac Chrome and Black Chrome Wheels | window tinting