SRX 2011 starting problems

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Cadillac SRX Second Generation Forum (2010-2016) Discussion, SRX 2011 starting problems in Cadillac SRX / XT5 Forums; I have a 2011 SRX with less than 9K miles. I love the car BUT.... In the last two weeks ...
  1. #1
    JWC0037 is offline Cadillac Owners Member
    Automobile(s): 2011 SRX
    Join Date
    Oct 2011
    Brandon, Mississippi

    SRX 2011 starting problems

    I have a 2011 SRX with less than 9K miles. I love the car BUT.... In the last two weeks I have had staring issues. The batt seems dead, I callroadside and they jump it off but as soon as you turn it off, it will not restart. dead batt again. I have left it running for over an hour to charge but still if you turn it off it will not crank.
    I took it to the dealer (kept it for two days) and they recharged the batt and they say they dont know why it happened. They think maybe I left something on. 9 days later (yesterday), same issue! I am taking it to the dealer (well they are going to come and get it) today. I paid way too much for a car that I cant trust. Please help!

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  3. #2
    JimmyH is offline Cadillac Owners 10000+ Posts
    Join Date
    Dec 2006

    Re: SRX 2011 starting problems

    moved to SRX

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Join Date
    Mar 2010
    Detroit, USA

    Re: SRX 2011 starting problems

    I apologize for your frustrations. I would definitely contact the dealership; they will be able to diagnose/repair this issue for you. Please keep us updated and let us know how this issue gets resolved.
    Cadillac Customer Service

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  6. #4
    99ssconv is offline Cadillac Technician
    Automobile(s): CTS Vsport
    Join Date
    Sep 2011

    Re: SRX 2011 starting problems

    In very rare cases, some customers may comment on a dead battery or a no start condition and there may also be no OnStar® LED light (after the vehicle has been restarted for at least a minute).

    A 380♦mA drain from the OnStar® Module may be a cause of this condition.

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