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Roaring/Rubbing sound when it's cold..anyone else???

68K views 119 replies 43 participants last post by  DPV915 
#1 ·
My SRX has a rubbing sound that comes from the right front. It sounds like a tire rubbing the fender. I took it in (to the dealer I purchased from)and they said they greased the struts. And it only does it when it's cold (in the morning, late afternoon if the temp is cold outside) After the car warms up it stops. It's worse now and I took it to our local dealer and they said they didn't hear anything. (Maybe because they forgot why I brought it in and changed my oil for the second time in two weeks). I am so frustrated. I've never heard of service depts. sending you on your way like there isn't a problem. Anyone else have this problem? It can't be safe to drive a car making this kind of outrageous noise.
 
#2 ·
Welcome to our forum, Carolinamom42 :welcome: Pls enter some more details with your profile/Basics like what model, Luxury or Performance/Base? Premium? Turbo/ AWD or FWD? Year. Tire size: 18 or 20" ? It helps to analyze a problem.

Haven't heard that one exactly. It may be a bearing in wheel or a engine pulley. Firstly, get back to that Dealer ASAP and see the Service MGR and tell him you're concerned to drive like this again. Make sure he understands it does it only when cold out. Leave overnite if necessary!

Have the details ready IE.........does it vary with RPM engine speed? While coasting or under power? In drive, neutral or both? At all speeds? You get the idea.

If unsatisfied try another Caddy Dealer. Pls get back to us w/ results.

Good luck

SS
 
#3 ·
My suspension squeaks when it is cold out, but it doesn't make a rubbing noise. And it only happens when traveling over larger bumps.
 
#5 ·
I have an AWD Lurury 2010 SRX. It has a rubbing type noise also, but only when the wheels are turned at a low speed - took it in to have it checked and they could not resolve the problem - they could not determine what was causing it and are suppose to check with GM as to what the solution might be. Took a 2 hour drive to Iowa City today (cold weather) when entering the hospital paking lot the car sounded like it was falling appart every time I turned a corner and when I pulled into a parking space. Sounds like a power steering problem but the service department could not resolve. It was not making the noise at the start of the trip.
 
#6 ·
Interesting. Tonight when I drove my car, I noticed a grinding/rubbing sound when I pulled into a parking space. It happens when I turn the wheel at very low speeds. It happened again when I turned into my driveway. It was 19 degrees. I'll be calling the dealership tomorrow.

Today I had it in for the power steering/hydraulic power assist recall. But this issue still exists.
 
#7 ·
I think my squeaky suspension issue is unrelated, and totally related to a little muddy outing earlier in the year i was unable to fully clean the underside of. :eek:
 
#8 ·
Thanks everyone for all the suggestions and comments. I called the customer service number from the cadillac.com website and they made an appointment for me today to take the car to another dealer. They kept it to see how it sounds in the early morning tomorrow. And for those of you having the same issues I will keep you posted on what they find. I see that two others are having the same problem. Mine also only happens at low speed, (i.e., parking, turning out of the garage,) and when the temp outside is very cold. The service tech assured me they would not stop until they find the problem. Let's just hope they don't change my oil again :).
 
#9 ·
I get the same sound. It sounds like it comes from the front right wheel well. I live in chicago so parallel park quite a bit and usually the sound comes at low speeds trying to get in and out of spaces. Cutting the wheels hard and slowly moving causes a sound like the wheel is rubbing.

The odd thing is, it only happens when the car is cold although I remember one instance of it happening after a long drive.

I always assumed that it was the power steering straining due to the hydrolic fluid being thicker.
 
#10 ·
My 2010 SRX Premium also has bad suspension squeeks when cold. To me it sounds like an old bedspring. I first noticed it last February when I first got it, but before I took it in for its first service in the spring, the squeeking went away. I just assumed that it 'broke in', but now that the cold weather is back it is as bad as ever. It is parked in a garage at night, so in the morning it is quiet. But after being outside in the cold for a few hours, the squeeking is back. It will be going in for service again soon and I will be bringing this issue up.
 
#11 ·
Hi all,
I too have this same low speed, only when cold rubbing sound when turning the wheels left to right or right to left, like when turning into parking spot. Cannot hear it at higher speeds. I have a 2010 Performance AWD, non-turbo, with 19000 miles on it. Coming from right front. Wheel liner is not loose and doesn 't appear to have any rubbing or tire marks on it. I will be interested to hear others' results at dealer.
 
#12 ·
We too have the same problem, only when its colder outside and at slow speeds the steering sounds like it has a lot of air in the lines or something. I called the dealer and told them about the problem, they didnt seem to have heard of that before but we are taking it in on Monday to see if they can fix it. I am curious to see what it is, I didnt think so many people were experencing the same problem. I will respond with what they find out next week. We live in the twin cities and it was a cold one tonight and it made the noise on every slow turn.
 
#13 ·
Update: The service tech said he heard the noise but could not isolate it. I am taking my car back in tomorrow morning and they want to keep it possibly all week until they can figure out the problem. Sounds like several of you are experiencing the same and I will certainly post any updates and would appreciate any of you that figure out the problem doing the same. I think this could end up being a recall. I am also hearing a bumping sound when I accelerate or brake (sounds like something rolling back and forth in my gas tank). I'm going to report that as well. I love my SRX but it almost feels like the problems are just getting bigger.
Hope everyone had a nice thanksgiving.
 
#47 ·
I have been having issues since March. I have a rear lift gate sqeakiness, front right roughness/noise, steering/turning noise like plastic being dragged, but in the steering column, have had break pads replaced, have had the rear lift gate shut on 4 different people, then while on vacation the door closed and would not open. We had a module replaced when we got home and it has fixed the problem of closing but not the squeakiness. I have filed under the lemon law and our hearing is January 13th. I had the same noise in the right front in the summer and I live in Tx. Today when I took my car in to get the passenger side mirror replaced, the service guy said there were 4 bulletins out on my car and I had a leaking radiator hose! They heard the noise in the steering and he said that in the steering column there was a baring or something that was supposed to be lubed at the factory. It was not and so they are going to have to take it apart, lube it, drive it, take it apart again, lube it, and that should fix the noise. It only makes the noise when I am turning the steering wheel. Whether I am sitting still and just turning the wheel or turning into a parking lot. I have had my SRX in the shop about 20 + times for various things. I am trading for a Tahoe if they do a buy back. It took them 6 weeks to get a new side mirror from the factory just because they didn't have one in stock at the FACTORY! I took it in and they fixed the mirror and then 2 weeks later it stopped working again. I had to drive all the way to the dealership only to be told "It is not talking to the computer" So they ordered the mirror and we waited 6 wks. Also, my rear struts are not in alignment with the springs and so the "roughness" that I am feeling they think is due to that. I have fired one dealership for making me think this is some how my fault and telling me it is costing them "the dealership" $150.00 a day for them to loan me a car so they can work on mine! I had that car in so many times only to be made to feel this was all my fault. I am getting excellent service now, but spent 5 hours in a town 45 min. away with my 8 yr. old waiting yet again to find out what is going on with my car. I suggest finding a dealership that will be patient with you and work for a solution. The strut issue has been going on for a long time. I have a bulletin dated May 2010. I have had a case opened with Cadillac on this car since April 2010 and one of their regional specialist told me they were working on a fix for the struts but did not have a replacement because the engineering group was still working on them. So as far as a redesign, there isn't one yet. This car drove like a dream for the first 4 months I had the car and it went down hill from there. Good luck with your problem.
 
#14 ·
Well I had my SRX in the shop today and I told them about the noise with the steering and sure enough there is a recall on the steering. Not sure if its all models or just the lux and base models. But when I brought it in today it wasnt making the noise, I dont think it was cold enough, it was 40 degrees today so we will see tomorrow now that the recall has been done. Hope everyone else gets the problem solved.
 
#23 ·
I just took my 2010SRX into the dealer for my routine oil change. I noticed a ticking noise near the driver side and literally as I was saying there's this noise....the service guy said with the steering wheel. I said no and he said oh, there's a huge problem happening with this sort of grinding noise when the vehicle is cold. He said Cadillac is aware of it but at this time there isn't a fix. They have to make something for it but to date there is nothing available. Hope this helps everyone.
 
#17 ·
OURS DOES IT TOO!!

We get this same tire rubbing sound!!

To us, it seems to be coming from the drivers side front wheel well, and usually at lower speeds when turning left.

My first thought was a build up of snow & ice in the wheel wells,
but all was clear around both front and rear tires.

This symptom will be added to the list that we've started for our first dealer visit.

2010 Lux Pkg. - AWD - 18" wheels - 5,000 miles

Dude
 
#18 ·
I had my 2010 SRX in for service today and was talking to the service rep about my previous complaint with noise on turning at slow speed during cold weather(see above). He mentioned that he was aware of others having a similar problem. During the conversation he looked up my vehicle and found a recall had recently been issued(11.17.10). I think this was different from the previous power steering recall in that this recall was for the replacement of several parts while the previous called for inspection and replacement of a pinched hose if required - also this was outside of the previous vin numbers on the original recall. I have not recieved a notice from GM yet on the recall. The dealer ordered the parts - we will see if this corrects my problem.
 
#19 ·
Ok, well we had our SRX in for the recall on the steering that Ajrohman stated above. It didnt fix the noise. We are bringing it back in on Monday for them to look at the problem again. When we had it in the other day for the recall it wasnt making the noise at the time but the next day it got colder and sure enough it started making the noise again. Sounds like a bunch of us are having the same exact problem so as soon as I get it in on Monday I will post what they find out.
 
#20 ·
I'm going to change my name to Unhappy Cadillac Owner. I am going to pick up my car tomorrow morning because the dealer is telling me that the parts to fix my car are on back order and it could be up to three weeks before they come in and they want the rental car back. I think she said it was the strut assembly. She said with a new car sometimes you have to wait for them to manufacture the parts!
This will be 5 trips to the dealer(s) and 3 rental cars and lots of missed work and still the car is not fixed. For those of you having the same problem, I'm sorry. I've never had a new car with so many problems. As for the bumping sound in the rear end, they haven't addressed that problem yet. Soooo...If you see a White SRX pulling in to a parking lot and it's making a loud roar like air brakes.....it's just me...waiting for my parts to come in!! :mad:
 
#21 ·
Carolinamom42 - so have they determined that the strut assembly is causing this noise? I see that "farinacci" above had the power steering recall completed but is still getting the noise. The dealer has ordered parts for my steering recall but no word on delivery. I now have doubts that the power steering recall will fix my problem.
 
#22 ·
Carolinamom42 - so have they determined that the strut assembly is causing this noise? I see that "farinacci" above had the power steering recall completed but is still getting the noise. The dealer has ordered parts for my steering recall but no word on delivery. I now have doubts that the power steering recall will fix my problem.
That would be correct. The recall for the power steering line has nothing to do with "noises". It's related to a potential power steering fluid leak.

http://media.gm.com/content/media/u...t/Pages/news/us/en/2010/Oct/1007_cadillac_srx


Sube
 
#25 ·
So tonight I was thinking while I was driving how much I love my SRX and how much i hate that loud noise it makes when it's cold outside and then I read cadigirlchicago2's post and I decided what to do. I'm gonna call cadillac as many times as it takes until they figure a fix. Wonder what part I'm waiting on from my dealer that they said would take three weeks to get here if there really is no fix for the problem. Have any of you that are having the same problem heard anything yet?
 
#26 ·
I just went and picked mine up today. They said it is the upper strut mounts and they are on back order and they dont know when they will come in. I asked if it is the same part that is on the vehicle right now and he said yes. I also asked if it is going to do the samething since its the exact same part, he said there is no guarantee that it wont but he did think it would. I think that it probably will just give it time since the ones I have in there now only have 9,000 miles on them. But I guess we will see what happens. My guess is that they will have to engineer a fix for that and then we will have to go back in and get that part put on. Oh well I still really like our SRX its a great vehicle.
 
#27 ·
Ok, 1 week ago I took my 2010 SRX for the oil change and found out about this grinding kind of noise and was warned of this problem, at the time mine wasn't making the noise ( 2010 SRX Luxury ). Today the noise started!!! I'm in chicago and it's been cold here. I called the dealership and talked to the same guy who told me about the problem last week. It's something to do with the axl in the steering wheel. He said they have come up with 3 designs and they are all making the noise so far. No fix available. He said it's not a safety issue, just an annoying noise. Hell yeah it's annoying! You buy a cadillac and expect it to be a primo vehicle. I'm annoyed now. No fixes, the best he said was to call cadillac to complain. He said the 2011's are doing the same thing and it's all cold weather related. This was my 1st cadillac and it was fine up until today, I have aprox 19,000 miles on it and it's 14 months old ( bought it Oct 2009 ).
 
#28 · (Edited)
We took our pos into the dealer for the P/S Hose Bracket recall / replacement this past Thursday...

I mentioned all of my current issues to the service writer, with this Rubbing / Roaring Sound being my main complaint.

Sure enough, in their doing a visual inspection, the Tech found nothing wrong!

So they ordered replacement Front Upper Strut Bushings.... and Here's where we are this a.m.

Our temps here today are in the +45* / +50* range and this Rubbing / Roaring IS WORSE NOW than ever before?????

So I just called and talked to the service writer to see if they had done any adjustments of any kind that would have made our Rubbing Noise issue worse,

he said they had not!!

I can't believe that any manufacture that's been in business as long as GM / Cadillac can't find / use / design a strut package that doesn't make this irritating sound.:mad::mad::mad:

*** Just drove the car again here a bit a go, and now the Creeks and Groans seem to be coming from the Rear Suspension and the Steering Column?????

Dude
 
#29 ·
I never know if I'm happy to see that others are having the same problem as me or if it's bad because it usually involves parts that are on backorder. Well, I have a 2010 SRX Performance with 5555 miles on it as of last nights fill up. I live in Orlando, Florida and yesterday we had a cold snap. I still can't believe that I have never heard this problem, but yesterday morning as I backed out of my driveway it started. Sounds like it's coming from the right side under the dashboard. Only happens when I turn the wheel, so I'm sure it's the same issue that everyone's having. Today is even colder, so of course it's doing it again. Now I am curious to see what happens when it warms up in a few days. I'm very disappointed with Cadillac, but I guess I'm glad I don't live in a cold climate or it may be worse. Any updates are appreciated.
 
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