Hey you two, I just settled a Lemon Law case and they are replacing my car.....so I guess, the parts should have been replaced. The service dept. at my old dealer is stupid and acted like all the problems were my fault. I spent 10 months with problems with this car and after spending 5 with this dealer, I finally fired them and went to another one. So the problems were there, they just said "No". I had to live with that. The second dealer had the car over Christmas and there were 4 bulletins on my car, a radiator leak, they replaced a side mirror, tightened springs, etc. There were a total of 8 things done to the car that time and it is still not fixed. SO, I get a new 2011 soon. They had to order one because they could not find one like I have. Performance, gray flannel, ebony w/titanium, SRX.
So if you know and feel the car is not driving or doing what it is not suppose to, than change dealerships. I was persistant and it paid off. Stay the course.
There are no bulletins regarding this problem ! If you noticed there have two others that have replaced the parts (Front upper struts ) and their cars are Fixed. Yes your service dept is clueless and I and NOT assuming ! how ever if you don't have roaring / Rubbing and scraping sound then this not your answer.
I just called my dealer to see if they knew of this fix and they gave me the strut mount part # 20999167. He said this is the newest part # and it's for the 2011's and it's also being used on the 2010's as well. He didn't give me any other part #'s other than this one. Has anyone gotten a replacement with the new part # I noted above and did it work for you?
That was the part (# 20999167) that was used to fix my problem. No noise so far - replaced on 1/10/11, it was ordered on 12/15.
I have and my 2010 has been good to go ! 6 weeks and really COLD no noise.
Yes , It will fix your SRX, good luck happy in NY 6 weeks and no noise and its super cold!
My 2010 SRX doesn't have auto headlight dimmer ! My 2007 jeep limited had this option as has many of my previous cars. I thought this was pretty much std on most high end cars and even not so high end , does any one have any imfo on this? it worked perfect on my Jeep and I got really used to it, lazy in NY
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Yes. My 2010 SRX FWD did the same. With a recent winter storm and freezing temps blow 20 and 10 degree I was driving on the snow and ice and the steering arms began making a very loud crackling noise like it was freezing up and going to crack off, I called the service dept while driving and service writer stated that it had to do with the idler arms housing becomming stiff from the freeze and the arms were rubbing against it. ?? Then he mentioned DRY STRUTS. Hmmm, He also had just told me 4 weeks ago when i brought to his attention some noises coming from my dash that it was my STRUTS, and actually ordered replacement STRUTS and said i may have to wait for a month before the parts would be in. I was scheduled to bring my car in Yesterday morning and i called and cancelled. I have spent hours and hours researching this issue. I did find some info on Defective Struts, however not a recall for it yet. I continued to drive my car. Weather has warmed up and i do not hear this noise now. However; I'm now researching this Defective Strut issue heavily.
And I do understand your level of frustration dealing with the Dealership/Service Dept.
Just bought a 2011 SRX in Dec. It's been cold here in Chicago and now I have the noise too (driver front). :( /sigh. I'll bring it up to the dealer today. I also got a warning to service the rear axle. Car only has 2k miles on it. :(
The SRX's shocks sound like my Toyota Avalon with 250k miles on it!
Bummer! Sorry to hear the same issues for your SRX also. My SRX is now scheduled for Strut Mount replacement this Monday. This is not the first issue with my car and I have a feeling it won't be the last. Ongoing issues beginning 8 days after purchase, now 6 months later...
So curious.....my 2010 is silent ( 11 F degrees today) and I don't baby her/slow down much, for speed bumps. (hey ,it's a Caddy!) Why do some have the problem some don't?? 5 posts above me, the part # for a replacement part is given and it seems it successfully fixes the noise. Why don't we all ask for this (if we have the noise described). I sure will, if I encounter this noise.
Still curious how exact same year, models don't correlate..... I know they sometimes use different suppliers, ,midstream-on the production line if parts run out. What's going on in Mexico anyway....?
I'd be insane if my SRX sounded like a percolator, while tooling down the road.
Thx to all who post/earnestly offer to help, thru their experiences! This is what makes a great Forum, even if we don't all agree on everything, all the time.
The part # that I posted earlier above is the current fix for this problem. I was told that both the 2010's and 2011's have this same issue. I am going to take mine in next week for this replacement and see how it goes. It's been making the horrible noise all week especially on start up since it's been so frigid in chicago these past few weeks. I also noticed another new noise, it's like a thumping noise from the passenger front side. I guess I'll have to search the forum again and see if I can find this problem ( or if anyone knows of the thread can you please direct me to it ).
I had upper strut parts replaced in Dec and its been perfect ! , when you do there will be no more noise . I can't believe I'm still reading about the same problem with so many of you. This imfo has been posted for several weeks. Its just as cold in NY and no noise,you don't need to research this! Its the upper strut mounts. Good Luck If you want to chat call me and I'll be happy to explain this 518-381-1747 Mike