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Cadillac SRX Second Generation Forum - 2010+ Discussion, Nav / programming issue - clock resets and location defaults to Wash, DC. in Cadillac SRX Forums; I have the U415 update back in May on my 2010 and haven't had any issues since. No replacement unit....
  1. #106
    Turbo Dude's Avatar
    Turbo Dude is offline Cadillac Owners Member
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    I have the U415 update back in May on my 2010 and haven't had any issues since. No replacement unit.

  2. #107
    Jake2010 is offline Cadillac Owners Member
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    Quote Originally Posted by Turbo Dude View Post
    I have the U415 update back in May on my 2010 and haven't had any issues since. No replacement unit.
    Same Here... No unit, just software update.

  3. #108
    Huntsmiester is offline Cadillac Owners Member
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    Hi
    I am having thge same problem and I am glad i found the solution to get my firmware updated to U415 BUT my question I found my Firmware version but the map data version is 20.09.03? how does that equate in to the GM Navdisk part number?
    Any help would be appreciated.

  4. #109
    gary2381 is offline Cadillac Owners Member
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    I took mine into the dealership and they said that reprogramming the radio was too much work and would likely not fix the issue. They put a new radio in which did resolve the issue of my clock advancing forward six hours. However, my timeshift feature on the radio quit working. I took it back again and they had it for two days. The service manager called me and said that GM has declared the 2010 radios bad and that they put a 2011 radio in. I picked it up and everything seems to work fine.

  5. #110
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    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    Quote Originally Posted by gary2381 View Post
    I took mine into the dealership and they said that reprogramming the radio was too much work and would likely not fix the issue. They put a new radio in which did resolve the issue of my clock advancing forward six hours. However, my timeshift feature on the radio quit working. I took it back again and they had it for two days. The service manager called me and said that GM has declared the 2010 radios bad and that they put a 2011 radio in. I picked it up and everything seems to work fine.
    It only took GM 2 years to admit that the 2010 radios are bad? LMAO!! I've already had two replacements! Now perhaps you can understand why I won't be rushing out to buy the first CUE that comes out. Good grief!

  6. #111
    300:29:1 is online now Cadillac Owners Enthusiast
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    Quote Originally Posted by stevec5375 View Post
    It only took GM 2 years to admit that the 2010 radios are bad? LMAO!! I've already had two replacements! Now perhaps you can understand why I won't be rushing out to buy the first CUE that comes out. Good grief!
    Anyone who buys a car with CUE right away is taking a big chance imo. Some people don't mind though.

  7. #112
    rmullin is offline Cadillac Owners Member
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    I have a 2010 SRX and it has the exact same issue.

  8. #113
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    TheCaptain is offline Canadian SRX Mod
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    I got to check out CUE in an XTS today. WOW is it fluid, awesome, and it works sweetly!
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior -ARRIVED!!


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  9. #114
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    I'd be willing to bet the 2011 radio is exactly the same as the 2010. The only difference is the 2011 comes with a newer software version preinstalled. The fact that some dealers are saying the "radio itself" is bad and installing a 2011 radio to fix the issue, goes to show just how little they know about their own vehicles.


    Sube
    stevec5375 and stevec5375 like this.

  10. #115
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    Quote Originally Posted by sube5186 View Post
    I'd be willing to bet the 2011 radio is exactly the same as the 2010. The only difference is the 2011 comes with a newer software version preinstalled. The fact that some dealers are saying the "radio itself" is bad and installing a 2011 radio to fix the issue, goes to show just how little they know about their own vehicles.


    Sube
    Sube,

    I agree with you. Some dealers are freaked out at the notion of having to upgrade firmware in the car systems. So instead, they just replace the hardware. Is it any wonder why prices on things keep skyrocketing?

  11. #116
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    Quote Originally Posted by stevec5375 View Post
    Sube,

    I agree with you. Some dealers are freaked out at the notion of having to upgrade firmware in the car systems. So instead, they just replace the hardware. Is it any wonder why prices on things keep skyrocketing?
    Steve,

    Wasn't it you who said they replaced your radio and didn't even update it to the newest firmware? I know somebody said that. I can't remember if it was you or not. Either way, seems like some of these service depts. are clueless.


    Sube

  12. #117
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    Re: Nav / programming issue - clock resets and location defaults to Wash, DC.

    Quote Originally Posted by sube5186 View Post
    Steve,

    Wasn't it you who said they replaced your radio and didn't even update it to the newest firmware? I know somebody said that. I can't remember if it was you or not. Either way, seems like some of these service depts. are clueless.


    Sube
    Sube,

    Yes, I had an incident where the first time they replaced my Nav/Radio, they didn't bother to check to see what firmware version it had. Needless to say, I was back at the dealership again getting the "new" Nav/Radio's firmware upgraded. That's like going to a computer store and buying a new machine and getting home with it only to find that you have an old version of Windows (or Mac OS) on it. How difficult can it be to install the new Nav/Radio and check the installed firmware version and upgrade it as necessary?

    Steve

  13. #118
    etexlady is offline Cadillac Owners Member
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    My Turn - Nav Defaults to Washington DC

    I have a 2011 Luxury SRX. Just a few days ago I tried to enter a destination in the nav and noticed the state indicated I was in Washington DC. I had to change it to my actual location and the nav worked fine from there on. However, the problem has persisted. I don't really want to search all the threads here for an answer but seems I recall the dealership had to update the software, right? I now have two problems for the dealer to take care of. My other problem is the driver door does not lock when the transmission shifts to "drive". All the other doors lock automatically but not the driver's door. I've got less than a year remaining on my lease and this is the first problems I've had with the car.

  14. #119
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    I just had mine in for the Nav issue. Dealer told me they tried to update the software but it showed it was already updated. So they installed a new unit. It had to be ordered but it only took a couple of days to get it.

  15. #120
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    Re: My Turn - Nav Defaults to Washington DC

    yup, they will want to update the software. This probably won't fix it (even if you need the update). They will have to replace the radio. Just had mine done a few weeks ago. You are probably having some other issues with the radio 'forgetting' various settings....

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