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Cadillac SRX Second Generation Forum - 2010+ Discussion, Loss of memory from drivers seat in Cadillac SRX Forums; Originally Posted by doctormstein1 About every 2-3 days I loose the stored memory from the drivers seat which is not ...
  1. #31
    johnl327 is offline Cadillac Owners Member
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    Re: Loss of memory from drivers seat

    Quote Originally Posted by doctormstein1 View Post
    About every 2-3 days I loose the stored memory from the drivers seat which is not the end of the world but annoying. When I bring it to the dealer they say that they tested the module but can not duplicate this problem . Therefore nothing can be done. Does anyone have this same problem? What I would like to do is show the dealership a list from this forum of others that do have this problem.
    I have the same problem the dealer tried to fix it several times but the problem still exits

  2. #32
    johnl327 is offline Cadillac Owners Member
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    Re: Loss of memory from drivers seat

    I have the same problem I brought it to the dealer several times but the problem still exits

  3. #33
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    MReiland is offline Cadillac Owners Enthusiast
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    Re: Loss of memory from drivers seat

    Quote Originally Posted by johnl327 View Post
    I have the same problem I brought it to the dealer several times but the problem still exits

    Some specific PI's to reference:
    #PI0187A: Remote Memory Seat Recall Intermittent Operation or Inoperative - (Aug 26, 2010) <-Calls for a new driver's seat adjuster memory module and calibration.
    Condition/Concern
    Some customers may comment that when using the key fob to unlock the doors or opening the door on vehicles with passive entry (RPO ATH), the remote memory seat recall feature is inoperative.


    #PIT4913B: Memory Seat Recall Inoperative From Key Fob - (Mar 11, 2010)
    Condition/Concern:
    Some owners may comment that intermittently the memory seat will not recall when using the key fob, but will operate after using the memory 1 or 2 buttons on the driver's seat trim or after using the other key fob. This concern will only occur after the power seat is manually adjusted using the power seat switch.

  4. #34
    Huey Driver is offline Cadillac Owners Fanatic
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    Re: Loss of memory from drivers seat

    I really hate to resurrect this long dead thread, but does anyone know if these PIs still stand for 2012s?

    I use the passive entry mode, and have easy exit and remote key recall turned on. every 5 or 6 times I get in my car, the seat goes to some crazy position, mirrors are pointing at the ground, etc. I am the only driver and I always use the same fob. I programmed my preferred settings into the memory button, which seems to work getting things back to proper settings, but it still is a pain. I had the same problem on my Trailblazer, and just lived with it (since it was out of warranty) and I so looked forward to the seat memory working again.

  5. #35
    cz9h3d is offline Cadillac Owners Fanatic
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    Re: Loss of memory from drivers seat

    I haven't experienced the issue you've noted on my 12 SRX....... However, apparently what you've described is a known issue. A new software update exists to correct it. I'm waiting for confirmation on whether it's available for dealers to access yet.

    Kudos to you for actually reading the owners manual and understanding how all the features work! I finally forced myself to read it too.

  6. #36
    larryk is offline Cadillac Owners Fanatic
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    Re: Loss of memory from drivers seat

    I still have my Memory Seat issues, that have existed since I picked up the car on 9/1/09. My vehicle has been back to the dealer for service six (6) times, and I have had three (3) cases with Cadillac Customer Service about it (absolutely useless). The last time I made an appointment to have the newest software patches applied, I questioned the ability of their tech's to actually repair the problem, and I was told that I could always take my SRX to another Cadillac dealer, thanks - that's really the answer? My dealer is Findlay Cadillac, Las Vegas, makes me really want to buy another Cadillac from them...
    All I want is to have my seats/mirrors adjust to each driver - consistently! Is that to much to ask?

  7. #37
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    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: Loss of memory from drivers seat

    Quote Originally Posted by larryk View Post
    I still have my Memory Seat issues, that have existed since I picked up the car on 9/1/09. My vehicle has been back to the dealer for service six (6) times, and I have had three (3) cases with Cadillac Customer Service about it (absolutely useless). The last time I made an appointment to have the newest software patches applied, I questioned the ability of their tech's to actually repair the problem, and I was told that I could always take my SRX to another Cadillac dealer, thanks - that's really the answer? My dealer is Findlay Cadillac, Las Vegas, makes me really want to buy another Cadillac from them...
    All I want is to have my seats/mirrors adjust to each driver - consistently! Is that to much to ask?
    You're too passive. I would have called Cadillac Customer Service and given them an earful. I would have filed a bad report with the Better Business Bureau about the dealership. And if your state's Lemon Law is like ours here in TX, after returning to service for the 3rd time over the SAME problem, you're eligible to file for that as well. It's true that "the squeaky wheel gets the grease." And buddy, I'm a squeaker when someone tries to abuse me.

  8. #38
    2ndprimetime is offline Cadillac Owners Member
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    What is normal ? I traded in my 2011 cts for a 2013 srx. Setting the seat memory was no problem it is also set for easy exit. When you get in and start it doesn't go to either setting it goes all the way forward and all the way up. Press number 1 won't move the seat (1 is all the way back and all the way back) start doing it manually then it will do it. Shut the car off and easy exit works. Now driver 2 works mostly but easy exit never works. So what is normal seat travel all the way up when starting and easy exit only working for driver 1. Before I take it back to the dealer I need some clue as to normal with easy exit and when you start the vehicle

  9. #39
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    Re: Loss of memory from drivers seat

    Merged with another of a billion threads on memory seats. Please do a search of the forum before posting new threads.
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior -ARRIVED!!


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  10. #40
    2ndprimetime is offline Cadillac Owners Member
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    I did could not find any answer for my question thank you for assuming I'm an idiot

  11. #41
    TheCaptain's Avatar
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    Re: Loss of memory from drivers seat

    Quote Originally Posted by 2ndprimetime View Post
    What is normal ? I traded in my 2011 cts for a 2013 srx. Setting the seat memory was no problem it is also set for easy exit. When you get in and start it doesn't go to either setting it goes all the way forward and all the way up. Press number 1 won't move the seat (1 is all the way back and all the way back) start doing it manually then it will do it. Shut the car off and easy exit works. Now driver 2 works mostly but easy exit never works. So what is normal seat travel all the way up when starting and easy exit only working for driver 1. Before I take it back to the dealer I need some clue as to normal with easy exit and when you start the vehicle
    Does this post right here not answer your question?

    Quote Originally Posted by cz9h3d View Post
    The 2011 owner's manual has additional information on seats and memory below.

    If I'm understanding this issue correctly, it happens when
    (1) Exit Seating is enabled
    (2) Seat Memory recall is enabled
    At unknown random intervals, the seat does not return to the memory position when the vehicle is unlocked. Do I have this right?

    Is everyone using the same remote all the time, or might you be switching them up?

    Recalling RKE Memory Positions (Memory Remote Recall)
    The Memory Remote Recall feature can recall the driver seat, outside mirrors, and adjustable pedals, if available, to previously stored RKE Memory positions when entering the vehicle.
    Every time the ignition is placed in OFF, the positions of the driver seat, outside mirrors, and adjustable pedals, if available, are automatically stored to the RKE transmitter that was used to start the vehicle.
    These positions are called RKE Memory positions and may be different than the previously mentioned Button Memory positions saved to the “1” or “2” buttons.
    To automatically recall RKE Memory positions, unlock the driver door with the RKE transmitter, and open the driver door. On vehicles with Keyless Access, opening the driver door when an RKE transmitter is present will activate the RKE Memory recall. If the driver door is already open, pressing the RKE transmitter unlock button will also activate the RKE Memory recall. The driver seat, outside mirrors, and pedals, if available, will move to the previously saved RKE Memory positions.
    This feature is turned on or off using the vehicle personalization menu.
    See “Memory Remote Recall” under Vehicle Personalization on page 5‑40 for more information.
    To stop recall movement, press one of the memory, power mirror, or power seat controls, or the adjustable pedal switch, if available.
    If something has blocked the driver seat and/or the adjustable pedals, if available, while recalling a memory position, the recall may stop. Remove the obstruction; then press and hold the appropriate manual control for the memory item that is not recalling for two seconds.
    Try recalling the memory position again by opening the driver door and pressing the RKE transmitter unlock button. If the memory position is still not recalling, see your dealer for service.
    Quote Originally Posted by MReiland View Post
    Some specific PI's to reference:
    #PI0187A: Remote Memory Seat Recall Intermittent Operation or Inoperative - (Aug 26, 2010) <-Calls for a new driver's seat adjuster memory module and calibration.
    Condition/Concern
    Some customers may comment that when using the key fob to unlock the doors or opening the door on vehicles with passive entry (RPO ATH), the remote memory seat recall feature is inoperative.


    #PIT4913B: Memory Seat Recall Inoperative From Key Fob - (Mar 11, 2010)
    Condition/Concern:
    Some owners may comment that intermittently the memory seat will not recall when using the key fob, but will operate after using the memory 1 or 2 buttons on the driver's seat trim or after using the other key fob. This concern will only occur after the power seat is manually adjusted using the power seat switch.
    Or this one?
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior -ARRIVED!!


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  12. #42
    2ndprimetime is offline Cadillac Owners Member
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    Nope I have a 2013 with cue nothing in the way nothing stops the seat from going all the way forward when started and easy exit works fine for one driver and not the other

  13. #43
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    TheCaptain is offline Canadian SRX Mod
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    Re: Loss of memory from drivers seat

    There is no difference in the 2010-2014+ memory seat recall functions. The addition of CUE in '13 has no effect on the memory seats.

    Wait a minute. I think I seen exactly what you were talking about in another thread. (Sorry, just woke up)

    ----------

    Bugger, I can't find it any more. It was happening to extlady... where did it go?

    It is sincerely my mistake 2ndprimetime. I quickly read over your question and focused on the loss of #2 setting rather then the also crunching the driver to the wheel.

    It is not normal, and needs to be reprogrammed.
    When you turn your car on, does it return the favour? '14 Cadillac ATS Performance 3.6L AWD in Phantom Grey Metallic and Morello Red Interior -ARRIVED!!


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  14. #44
    2ndprimetime is offline Cadillac Owners Member
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    Thank you

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