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Cadillac SRX Second Generation Forum - 2010+ Discussion, Clock issues in Cadillac SRX Forums; Originally Posted by davedogcaddy same here, they tried a software update - no improvement, replaced the radio. makes you wonder ...
  1. #16
    Turbo Dude's Avatar
    Turbo Dude is offline Cadillac Owners Member
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    Re: Clock issues

    Quote Originally Posted by davedogcaddy View Post
    same here, they tried a software update - no improvement, replaced the radio.

    makes you wonder if the software update has really fixed it for anyone....
    Fixed mine. Almost a year now and no further issues.

  2. #17
    NJRLCAD is offline Cadillac Owners Member
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    Re: Clock issues

    I had the exact same problem with my SRX for the first time this spring; I reset the clock 5 or 6 times for daylight savings and each time I wouid start the car it reverted to the old time.( It also shows Washington DC as my home address, as others have mentioned.) When I went in for service last week I asked about it and was told it would need a software update at a cost of $124. I mean, really? For what we pay for a Cadillac, don't you think the car could save a time change to the clock without the need to sock us with an extra cost? My wife keeps raving about her Honda and on this one I have no retort to her.

  3. #18
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    stevec5375 is offline Cadillac Owners Connoisseur
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    Re: Clock issues

    Quote Originally Posted by NJRLCAD View Post
    I had the exact same problem with my SRX for the first time this spring; I reset the clock 5 or 6 times for daylight savings and each time I wouid start the car it reverted to the old time.( It also shows Washington DC as my home address, as others have mentioned.) When I went in for service last week I asked about it and was told it would need a software update at a cost of $124. I mean, really? For what we pay for a Cadillac, don't you think the car could save a time change to the clock without the need to sock us with an extra cost? My wife keeps raving about her Honda and on this one I have no retort to her.
    I'm sorry to hear about your software problems. I had a LOT of these and even had my Nav/Radio unit replaced twice! I am assuming you must be out of warranty is they are trying to charge you $124. You must not have noticed these problems or didn't think they were problems before the warranty ran out? These are the kind of things that are driving me back to a Japanese vehicle next go around. And the fact that your wife is raving about her Honda is proof of why I'm doing it.

  4. #19
    NJRLCAD is offline Cadillac Owners Member
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    Re: Clock issues

    Quote Originally Posted by stevec5375 View Post
    I'm sorry to hear about your software problems. I had a LOT of these and even had my Nav/Radio unit replaced twice! I am assuming you must be out of warranty is they are trying to charge you $124. You must not have noticed these problems or didn't think they were problems before the warranty ran out? These are the kind of things that are driving me back to a Japanese vehicle next go around. And the fact that your wife is raving about her Honda is proof of why I'm doing it.
    This was the first issue with the clock and I have changed the time twice per year for three years. Crazy stuff.

  5. #20
    Cadillac Cust Svc's Avatar
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    Re: Clock issues

    NJRLCAD,
    Welcome to the forum! Did you have the update performed to your SRX? If so, did it resolve the matter of having your radio clock not stay with the time that was set?
    Regards,
    Sarah
    Cadillac Customer Care

  6. #21
    NJRLCAD is offline Cadillac Owners Member
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    Re: Clock issues

    Quote Originally Posted by Cadillac Cust Svc View Post
    NJRLCAD,
    Welcome to the forum! Did you have the update performed to your SRX? If so, did it resolve the matter of having your radio clock not stay with the time that was set?
    Regards,
    Sarah
    Cadillac Customer Care

    Sarah,
    I did not have the update done. It was not worth $124 to me. As a lifelong GM owner, I have had cars that cost half as much that never had such an issue. I will settle for the digital clock being right for only six months per year and when I am ready to bid a fond farewell, will be sure to sell/trade-in during the fall/winter when the clock is right.

  7. #22
    jrannis is offline Cadillac Owners Member
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    Re: Clock issues

    We had the update just this week and all is well.

  8. #23
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    Re: Clock issues

    Over a year with the update and still no issues.

  9. #24
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    Re: Clock issues

    Sounds like it is time for a trip to the dealer. My clock won't save the time I set it to and also the radio won't remember the Audio settings. Everything works great, it is just the settings that don't save.

  10. #25
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    Re: Clock issues

    Quote Originally Posted by norman52 View Post
    Sounds like it is time for a trip to the dealer. My clock won't save the time I set it to and also the radio won't remember the Audio settings. Everything works great, it is just the settings that don't save.
    Hello norman52,

    If you would like our assistance while working with your dealership, please let us know. We can be contacted via private message and are more than happy to help.

    Regards,

    Laura M.
    Cadillac Customer Care

  11. #26
    stevec5375's Avatar
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    Re: Clock issues

    Quote Originally Posted by norman52 View Post
    Sounds like it is time for a trip to the dealer. My clock won't save the time I set it to and also the radio won't remember the Audio settings. Everything works great, it is just the settings that don't save.
    Make them give you a new Nav/Radio unit. Updating the software ain't gonna fix it. I had my Nav/Radio unit replaced twice before this issue went away!
    allgm likes this.

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