2010 SRX Front End Thumping Noise
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Cadillac SRX Second Generation Forum - 2010+ Discussion, 2010 SRX Front End Thumping Noise in Cadillac SRX Forums; I just purchased a 2010 SRX AWD Performance Pkg and have been experiencing a thumping noise from the front end ...
  1. #1
    dsy@cox.net is offline Cadillac Owners Member
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    Angry 2010 SRX Front End Thumping Noise

    I just purchased a 2010 SRX AWD Performance Pkg and have been experiencing a thumping noise from the front end every time I hit a bump, a rut or dip in the road! First it started on the passenger front side and now the drivers side front end is also doing it. It is very annoying and is not how a Cadillac Product should perform. GM and Cadillac have been informed but can't authorize service technicians to attempt a repair until they figure out what it can be. I'm told that if the a-frame gets replaced it should be the solution, but enough compaints must occur before the repair is authorized under warranty. I'm hoping that I'm not the only one experiencing this thumping noise? Help.....Annoyed in Connecticut!

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    mw1862 is offline Cadillac Owners Member
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    Re: 2010 SRX Front End Thumping Noise

    I now have 1200 miles and have not experienced any thumping.

  4. #3
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    Re: 2010 SRX Front End Thumping Noise

    No thumping here.

  5. #4
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    Re: 2010 SRX Front End Thumping Noise

    Thump free

  6. #5
    dsy@cox.net is offline Cadillac Owners Member
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    Re: 2010 SRX Front End Thumping Noise

    That's my fear, that it's unique to my SRX. The Service Tech's and the Service Mgr took it for a test drive and confirmed the thumping but everything checks out underneath where the sway bars attach to the A-Frame and everything is road safe but it's annoying where it's embarrassing to give someone a ride with that thumping noise. Oh well.....maybe Cadillace will come through and approve the work under warranty. Thanks for the replies!

  7. #6
    GMJim's Avatar
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    Re: 2010 SRX Front End Thumping Noise

    I hope they get it figured out for you. We want you proud, not embarrassed. Jim

  8. #7
    dsy@cox.net is offline Cadillac Owners Member
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    Re: 2010 SRX Front End Thumping Noise

    Thanks Jim....I hope so too! I've owned a few different Cadillac's as has my family and know the quality of Cadillac is usually great!

  9. #8
    RightTurn's Avatar
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    Re: 2010 SRX Front End Thumping Noise

    Quote Originally Posted by dsy@cox.net View Post
    That's my fear, that it's unique to my SRX. The Service Tech's and the Service Mgr took it for a test drive and confirmed the thumping but everything checks out underneath where the sway bars attach to the A-Frame and everything is road safe but it's annoying where it's embarrassing to give someone a ride with that thumping noise. Oh well.....maybe Cadillace will come through and approve the work under warranty. Thanks for the replies!
    Of course they should "approve the work under warranty." Unless you have been in a collision or done some other warranty-defeating modifications, you have "bumper-to-bumper" protection. How long have you had the car and how many miles? Are you eligible for the 60-day return?

    I don't understand this from your initial post: "... GM and Cadillac have been informed but can't authorize service technicians to attempt a repair until they figure out what it can be. I'm told that if the a-frame gets replaced it should be the solution, but enough compaints must occur before the repair is authorized under warranty." That is TOTAL BS and you should be escalating this to Cadillac ASAP. ANY problem you have with that vehicle should be fixed under warranty, regardless of whether anyone else has the same issue. Good luck to you.

  10. #9
    dsy@cox.net is offline Cadillac Owners Member
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    Re: 2010 SRX Front End Thumping Noise

    Thanks for your reply. You are absolutely right, they should try to daignose what the problem is. They checked every part of the front end and everything is where it is supposed to be as well as any safety concerns. I did not mean to say the A-frame so much as to say the sway bar bushings attached to a-frame? Both the service mgr and service tech do agree the noise is present but again everything checks out. I have escalalated this as a priority with GM/Cadillac and they are aware but do not have a sense of urgency to repair or come up with a solution. I drove it off the lot with the thumping noise but it has been getting much worse as of late, plus it's only 3 weeks since I took delivery of the SRX. One thing I want to mention is, that I pruchased the vehicle from a cross state dealership on the other side of Connecticut based on their inventory volume, but am trying to have it repaired or diagnosed locally at a dealership with impeccable service. Now you see my frustration.

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    Re: 2010 SRX Front End Thumping Noise

    Did you waive the 60-day return? As for service at a different dealer...that should make no difference. They are all interested in making service $$ and they do get paid for warranty repairs.

    And...you should NEVER have taken delivery of a thumping vehicle. I'm sorry for your frustration.

  12. #11
    dsy@cox.net is offline Cadillac Owners Member
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    Re: 2010 SRX Front End Thumping Noise

    Yes waived the 60 day turn-in. As for taking delivery, unfortunately it was not noticeable on my test drive and when I purchased it I jumped right on the highway where it does not do the thumping noise. I did discuss with the service mgr at the dealership I purchased the SRX from, and he is 100% supportive but it seems that there must be a numerous amount of complaints before they can approve warranty work especially if everything checks out and to avoid experimental repair solutions and especially because it is a new SRX generation vehicle with many unknowns. I have all the confidence in the world of the service dept where I'm bringing it now. Hopefully GM/Cadillac will approve at least the sway bar bushings to be replaced and start somewhere relatively cheap?

  13. #12
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    Re: 2010 SRX Front End Thumping Noise

    Well, obviously the thumping isn't causing the service manager to be alarmed about the safety or driveability of the car. But personally I would be VERY unhappy with that response. I have been dealing with the same dealership for several years and they know me there...I would not accept anything less than FIX IT. (And if I felt unsafe in the vehicle, I'd leave it with them and get a loaner until it was resolved.)

  14. #13
    dsy@cox.net is offline Cadillac Owners Member
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    Re: 2010 SRX Front End Thumping Noise

    Thanks I just might do that. My old CTS and father's CTS have been serviced their for years without any issues and they usually do whatever it takes to fix the problem!

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    Re: 2010 SRX Front End Thumping Noise

    Good luck to you. I know how frustrating this must be.

  16. #15
    kwd
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    Re: 2010 SRX Front End Thumping Noise

    I am experiencing the thumping noise too. It first was noticable in the right front. Now it is on both sides. I feel it in the gas pedal and at times it is louder than my radio. It is loudest at low speeds. My dealer tells me they cannot replace any suspension parts due to GM Document 2385039. They tell me to check back in a couple months to see if a fix is engineered. This is unacceptable. I have now sent 2 requests to Cadillac through their web conatc page, and they still have not contacted me. When you buy a Cadillac, you expect more out of the car and the company. Why buy a premium vehicle if it behaves like a Pinto????

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