My First Cadillac SRX

[John M]

I keep posting but it never shows up.

[TSS]

Wow. I am really sorry, but that was never a factory option. At best, they are dealer installed "GM" authorized parts. What did they tell you came in the handling package besides the body add-ons?

In any event, I feel for you. Thanks for posting the photos for us "doubters".

[John M]

so this is the pachage offered from GM. GM tells me so far I was the only one which order it.. lol sorry to hard to handle. The offical name of these parts are "(VD9) front and rear Sport fascias" Sorry I thought it was called handling it is Merchandised Pkg.

I see in a post by "nassaublvd" you thought I was just going off on Cadillac, well you would not have seen the tape on delivery. Sorry but this could be my last dealing with GM after their attention to details is so poor.

John

MERCHANDISED PKG
SRX 18" Tire/Wheel Sport, includes (Y42) Driver's Package, (B70) door sill plate cover, (TL4) Sport grille, (NDB) dual chrome exhaust tips, (VD9) front and rear Sport fascias, (V55) chrome luggage rack, (Q16) front P235/60R18 and rear P255/55R18 Michelin V-rated all-season blackwall tires, (QF8) 18" x 8" (45.7 cm x 20.3 cm) ultra-bright machined-finish cast aluminum wheels, (G80) limited slip differential, (TT6) Xenon, High-Intensity Discharge (HID) headlamps and (CE4) headlamp washer system (R1X) $850.00

[robhersch]

Thanks for the photos. I have never seen or heard of your (VD9) facias except herein! I was also unable to find a (VD9) RPO code on my GM-Cad-SRX ordering guide sources. Could they be "dealer installed codes (ala trailer hitch) and not GM OEM codes"?? Are they covered under the bumper to bumper 48 mo 50,000 mi warranty ??
The parts appear to probably be "taped on parts" and/or "dealer installed". Home Depot sells a MMM 2 sided tape that sort-of works for small add-ons, but I would guess that even this stuff would be challenged to retain something as complex as your facias. The parts look like they could be simply removed and discarded without affecting the integrity of the vehicle; why not negotiate with the dealer and get a refund for their cost??
I would believe that: 1) not very many were sold; 2) they were dealer installed, not OEM factory; 3) GM should not be accountable for such add-ons; 4) your issue should be with your 'dealer' sales staff and not with GM except for their allowing a dealer to install such items. Good luck!

[John M]

Hello robhersch the (VD9) MERCHANDISED PKG you can find right off the GM/cadillac web site. If you build one as they offer it is an option to choose from? The text I pasted above is right off Cadillac's site. Yes they are covered under the warranty. Even service told me this is a factory offer. I'm sure GM would not have sent they team out to do a replacement if it was a dealer option. The parts can be taken off but you will be left with 4 hole which have a rubber and srcew throught the bumper. This is why I'm now making them just change the bumpers and refunding me for the kit. You are correct that my issue is with the dealer, however when the dealer tells you they can not help to get GM to take care of it you are left with no other option to deal with GM or the lemon law.

Would that not be a great thread "Go to Home Depot" To solve GM's poor design. Sorry could not pass on that one.

John

[dietermod]

Maybe this (fifth item down) is what he's talking about??? This is from Cadillac's official web site, but its kind of convoluted to get to this section. Never seen one actually on, and quite frankly, it doesn't look that different.

http://www.cadillac.com/cadillacjsp/...=srx&year=2007

[John M]

If you go to the 8th photo you see the rear one on with the metal plate that fell off some time ago.

Here is the page from their site it is the package for $850. Below it is in bold
John

V8 Standard Starting at $44,060*
4.6L 320 hp Northstar V8 VVT
4-wheel anti-lock disc brakes, speed-sensitive power rack and pinion steering, 18-in aluminum wheels
Cargo management system, Sapele Pommele wood grain accents and more
Further personalize your SRX Crossover by choosing from the options below or continue to view your summary.
Collections SRX V8 PREMIUM LUXURY COLLECTION
V8 Premium Luxury Collection, includes (CF5) Sunroof, (C57) rear air conditioning, (JF4) power-adjustable pedals and (U2V) audio system, AM/FM stereo, with single disc CD, MP3 and DVD player and DVD-based navigation (PDL) $4,050.00Packages DRIVERS PACKAGE
Driver's Package, includes (G80) limited slip differential (included only on RWD), (Q16) P235/60R18 front and P255/55R18 rear Michelin, V-rated, all-season tires, (QF8) 18" x 8" (45.7 cm x 20.3 cm) ultra-bright machined-finish, cast aluminum wheels, (TT6) Xenon, High-Intensity Discharge (HID) headlamps and (CE4) headlamp washer system (Y42) $0.00 LUXURY PACKAGE
Luxury Package, includes (D7E) rear cargo area storage system, (UG1) Universal Home Remote, (B19) Wood Trim Package, (U2S) AM/FM stereo with 6-disc in-dash CD changer, (UJ6) Tire Pressure Monitor and (K14) auto-recirculating air filter (Y40) $0.00 MERCHANDISED PKG
SRX 18" Tire/Wheel Sport, includes (Y42) Driver's Package, (B70) door sill plate cover, (TL4) Sport grille, (NDB) dual chrome exhaust tips, (VD9) front and rear Sport fascias, (V55) chrome luggage rack, (Q16) front P235/60R18 and rear P255/55R18 Michelin V-rated all-season blackwall tires, (QF8) 18" x 8" (45.7 cm x 20.3 cm) ultra-bright machined-finish cast aluminum wheels, (G80) limited slip differential, (TT6) Xenon, High-Intensity Discharge (HID) headlamps and (CE4) headlamp washer system (R1X) $850.00 MERCHANDISED PKG
SRX 20" Tire/Wheel Sport, includes (Y42) Driver's Package, (B70) door sill plate cover, (TL4) Sport grille, (NDB) dual chrome exhaust tips, (VD9) front and rear Sport fascias, (V55) chrome luggage rack, (QW3) 20" (50.8 cm) polished aluminum wheels, (QUB) P255/50R20 Goodyear Eagle RS-A V-rated all-season, blackwall tires, (G80) limited slip differential, (TT6) Xenon, High-Intensity Discharge (HID) headlamps and (CE4) headlamp washer system (R1T) $1,695.00 PREMIUM PAINT PRICING CODE
Premium paint (R6P) $0.00 PREMIUM SEATING PACKAGE
Premium Seating Package, includes (KA1) heated driver and front passenger seats, (AL2) driver and front passenger power lumbar control, (AH8) 8-way power front passenger seat adjuster, (A45) Memory Package and (DR2) outside heated power-adjustable and driver-side auto-dimming mirrors (Y44) $0.00 UTILITY PACKAGE
Utility Package, includes (AM0) third row power seats, (V92) Trailering Package, (C57) rear air conditioning, (V08) heavy-duty cooling system and (V12) power steering fluid cooler (Y45) $1,500.00Mechanical CA/MA/NY EMISSIONS OVERRIDE
Emissions override, California, Massachusetts or New York (for vehicles ordered by dealers in states of California, Massachusetts or New York with Federal emissions) (NB8) $0.00 ENGINE
Engine, , Northstar 4.6L Variable Valve Timing V8 SFI, (320 hp [238.6 kW] @ 6400 rpm, 315 lb-ft of torque [425.3 N-m] @ 4400 rpm) (LH2) $0.00 HEATER ENG
Engine block heater (K05) $100.00 MERCHANDISED TRANS
Transmission, , 5-speed automatic for AWD, electronically-controlled PTU overdrive, Hydra-Matic, 5L40-E (MX7) $1,900.00 MERCHANDISED TRANS
Transmission, , 6-speed automatic for RWD, electronically-controlled with overdrive, Hydra-Matic, 6L50-E (MX0) $0.00 SUSPENSION SYSTEM
Suspension, , Magnetic Ride Control (FE3) $1,650.00Interior DIGITAL AUDIO SYSTEM
Delete xm satellite radio (U2J) $-199.00 INFOTAINMENT SYSTEM
Audio system with navigation, , AM/FM stereo with single disc CD, MP3 and DVD player and DVD-based navigation, includes Radio Data System (RDS), digital signal processing and (UQS) Bose 5.1 Cabin Surround Sound System (U2V) $2,345.00 PEDALS, ADJUSTABLE, POWER
Pedals, , power-adjustable with memory, for accelerator and brake (JF4) $150.00 REAR AIR CONDITIONING
Rear air conditioning (C57) $375.00Exterior ROOF
Sunroof, , UltraView, power glass roof that opens over first and second rows, tilt-sliding with Express-Open and power sunshade (CF5) $1,800.00 SPLASH GUARDS
Regular production accessory, , Splash guards, (SPO-supplied, dealer-installed) (VH4) $95.00

Previous


2007 SRX Crossover V8 Standard $44,060.00 Ext: Black Raven
Int: Ebony W/ Ebony Accents Leather Seating Surfaces $0.00 $44,060.00 *MSRP. Tax, title, license, dealer fees and optional equipment extra.
$44,060.00
* MSRP. Tax, title, license, dealer fees and optional equipment extra.

[TSS]

Website suggests it is an "accessory" - meaning NOT installed at the factory.

In any event, how is it coming along - I truly do feel for you. Your situation would really irritate me.

[Smokin' SRX]

Originally Posted by John M

Well here is where it gets good, for two months I've been between the Dealer and Service. So I went to Cadillac HQ they are now trying to help. From what the service tells me the parts just do not fit the truck! This is why I was wondering if anyone else got the body kit? They also tell me so far I'm the only one with this kit... I find this hard to believe. They have changed out the parts five times now, even had their acessory team fly in from GM to try and have these parts stick, I just don't thing tape is going to do it.

The sad thing is I now left with handling it through the "Lemon Law" The dealer is just turning their back.

John

Not to insult your taste in accessories....but lose that body kit! I've seen them on-line and they are tape-on units (all the emblems, rear 3rd brake light,and trim use tape on most cars these days!) because drilling holes into the fascia body is irreversible. That kit will never stay on in snow/curbs!
As for the price....welcome to Atlantic dealership!!! Biggest prostitutes in New York State!! Get your money back for that kit!! They will give it if you get loud (but courteous!) with the managers. A guy named "Stoluppe" owns it (stoe-loop-pee). Ask for him! They won't let it happen! I got $2K back on accessories never wanted on a Hyundai deal my brother-in-law bought there , w/ more gimmicks than pedaphile! Took 2 months!!

As for roof not closing, we have a machine with only slightly less gadgets than the Space Shuttle! They must be properly prepped and checked before delivery. Good luck at Atlantic!

Go to another dealer, get adjustments made, and love the car!!

[John M]

Well Good News, Thank you BBB. Since now they stepped in, the Truck is going back on the 17th to have the OEM bumper replaced on the truck and they will credit me for the kit.

Smokin no insult taken, they came in the package which I wanted did not pick them on their own.


We will see, I will update you after the 17th.

John

[Smokin' SRX]

Originally Posted by John M

Well Good News, Thank you BBB. Since now they stepped in, the Truck is going back on the 17th to have the OEM bumper replaced on the truck and they will credit me for the kit.

Smokin no insult taken, they came in the package which I wanted did not pick them on their own.


We will see, I will update you after the 17th.

John

Good work John! You'll love the truck! And never be one of the many confused people in a parking lot, wondering if that's your vanilla Honda/Highlander/Pilot/Murano or a minivan!
Be prepared to get "looks"!

[GMJim]

John, VD9 is only available for 2007. Not on a 2006. You have the tape on brush guard pkg. I think you will be alot happier with stock fascia's. I hope
so, you don't deserve what you have been through. Hope things get better.
Jim

[John M]

OK well here is the update I just can not make this stuff up. After two at sevice they call me and told me due to the cold they feel the glue would not dry correct, I said what glue, they told me the new kit was a glue on. Well I about fell out of my chair! I told them all they were to do is replace the bumpers and get rid of the kit. So now I have my truck back without the kit on and waiting for new bumpers to come in. If they sold stupidity they would be millionaires!!

John

[caddycruiser]

That's how a lot of body kits are, the comment about the cold at least makes some sense.

For all the aggravation, and the fact that it is an after the fact add-on, I'd just want it gone and be on my happy way with stock bumpers, sills, etc.

[John M]

Well I had hoped to come tell you guys I finally got my SRX fixed. Well these F^**ing con artist did it again! Went to pick-up the truck today after waiting over a month to get the "New bumper" in they call me three days ago to tell me they are in and I should bring it to them for installation. Here we go hold on for this one, after saying it should take a few hours to install them they call me that afternoon to say, the body shop picked it up late so it would be tomorrow. Tomorrow comes and then they tell me they installed the new bumpers and the black is off color so they would like to paint them so they match. Third day I'm told they painted them late and need another day to dry in this cold. Well I found out the body shops name and called them they said they just painted them an hour ago and I should wait a day for them to dry. Ok it is up to today, I go to service to finally end this 6 month ordeal and all they did is try and fill the holes in the old bumper were the kit was held on. The paint which the shop did now looks worse then it did before!!!!

I drove the truck to the show room and lost it!! Told them to order the bumper and I will pick them up and take the truck to another dealer/service center. If any of these people had a half of brain it would be a good day.

The best is the loaner car they gave me. It is a dirty @ss gm blazer that looks like it came from the junk yard. That in it's self should show people how they care about you.

Stay the hell away from Atlantic Cadillac!! Do your home work and check the BBB.

Any lawyers on here? I was thinking, is this not intent to deceive or fraud.

John