Special Warranty?
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Cadillac SRX First Generation Forum - 2004 - 2009 Discussion, Special Warranty? in Cadillac SRX Forums; Good morning all, I just received an On Star diagnostics that mentions a 120,000 miles/ 10-year Special Coverage 11340* warranty ...
  1. #1
    Beauty1529's Avatar
    Beauty1529 is offline Cadillac Owners Member
    Automobile(s): 2007 SRX V6
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    Special Warranty?

    Good morning all,

    I just received an On Star diagnostics that mentions a 120,000 miles/ 10-year Special Coverage 11340* warranty for my 2007 SRX. I can't find any information on it or who to contact for details. I just purchased this vehicle. Does anyone know what this warranty covers and how I find out who to contact? Your help is greatly appreciated.

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  3. #2
    Sheepish is offline Cadillac Owners Fanatic
    Automobile(s): 2004 Cadillac SRX V8 AWD
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    Re: Special Warranty?

    https://my.cadillac.com/

    go there, create and account and enter your VIN and it'll show you all the warranties (and extended ones) that you have. My guess is maybe timing chain? not 100% sure.

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Special Warranty?

    Quote Originally Posted by Beauty1529 View Post
    Good morning all,

    I just received an On Star diagnostics that mentions a 120,000 miles/ 10-year Special Coverage 11340* warranty for my 2007 SRX. I can't find any information on it or who to contact for details. I just purchased this vehicle. Does anyone know what this warranty covers and how I find out who to contact? Your help is greatly appreciated.
    Hi Beauty1529,

    I hope you are enjoying your new Cadillac! I am happy to look into this further and provide any information to address your question. Please private message me with your VIN to discuss this further. I look forward to hearing from you!

    Gregory W.
    Cadillac Customer Care

  5. #4
    rlh6805 is offline Cadillac Owners Fanatic
    Automobile(s): 2009 SRX AWD 3.6L
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    Re: Special Warranty?

    This is what my warranty tracker says for my 09: 120072 Miles/10 Year Special Coverage 11340 *

    It is for the POS timing chains that GM used in the LY7 engines that are used in these cars. The timing chains are prone to stretching (it will set a code). Big problem for GM, but they were nice enough to give us all this extended warranty specifically covering them.3

    Here is the letter that GM sent out to owners -> http://www-odi.nhtsa.dot.gov/acms/cs...43857-8394.pdf

  6. #5
    repnatl is offline Cadillac Owners Enthusiast
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    Quote Originally Posted by rlh6805 View Post
    This is what my warranty tracker says for my 09: 120072 Miles/10 Year Special Coverage 11340 *

    It is for the POS timing chains that GM used in the LY7 engines that are used in these cars. The timing chains are prone to stretching (it will set a code). Big problem for GM, but they were nice enough to give us all this extended warranty specifically covering them.3

    Here is the letter that GM sent out to owners -> http://www-odi.nhtsa.dot.gov/acms/cs...43857-8394.pdf
    07 and up according to gm and only certain vins got the coverage even though the chain issue has been around since 04.

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