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Cadillac SRX First Generation Forum - 2004 - 2009 Discussion, Shattered Ultra-View in Cadillac SRX Forums; Akdj1055, GM actually agreed to cover the cost, but I only had 600 miles on the car. In addition to ...
  1. #61
    Henry01 is offline Cadillac Owners Member
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    Re: Shattered Ultra-View

    Akdj1055,

    GM actually agreed to cover the cost, but I only had 600 miles on the car. In addition to only having 600 miles, the car was in the dealer repair shop twice in the first week due to the fact that the original battery had a bad cell, which took two visits to find. Also, the car was originally repaired by Loehman's Cadillac in Waterbury, CT, and when my wife picked the car up there was still glass in the cup holders and elsewhere that could easily be seen. In fact, my wife cut her hand when she attempted to adjust the seat, right in front of my dealers service manager. My dealer, Gold Coast Cadillac, in Oakhurst, NJ then attempted to clean the car again and twenty minutes later told my wife it was ready only for her to find glass again. After the third try and several expletives, Gold Coast removed all of the seats, inner shell etc and after several days deemed the car fully clean. For the record, we have found small piles of glass several times after dirving the car which we can only assume have come from either the seats or air ducts. My lawyer is taking over the situation.

    Just for the record, GM's product allegation group originally treated me like a criminal until they finished their investigation after which they determined there was no external cause for the damage. They finally agreed to repair the car at their cost, but would not agree to replace the car with a new vehicle.

    As far as the NHTSA, I actually received a call from them as they have opened an investigation, and they have asked for pictures and a record of the repair.

    The entire experience of owning a Cadillac explains why GM debt is now rated junk. Their products as well as their service should be considered non investment grade as well.

    I'll never buy another Cadillac and will certainly recommend to all not to do so.

    Good Luck, and I obviously agree with you about the metiorite idiots. Trying to control a car on the highway at 55MPH with glass raining down and my 9 year old in the back seat telling me he was cut was not an easy task.

  2. #62
    Larry05 is offline Cadillac Owners Fanatic
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    Re: Shattered Ultra-View

    Quote Originally Posted by Henry01
    Good Luck, and I obviously agree with you about the metiorite idiots.
    I resemble that remark.

    BTW, its meteorite.

    Don't get apoplexic (looked up the spelling - got it right the first time. Not bad for an idiot)

  3. #63
    Henry01 is offline Cadillac Owners Member
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    Re: Shattered Ultra-View

    Larry,

    Thanks for the spelling correction. Please understand that the experience itself was very traumatic, and when I see other people enjoying and making fun of the situation I get very passionate. I only assume you have no children and thus cannot understand what it feels like to have your child scared to death by having broken glass shower them and also cut them while trying to control a car going 55MPH on a highway. I hope you don't ever have a similar experience.

    Also, I have more going on in my life than to surf this website for no reason other than to profess my intelligence. The only reason I ever accessed this website was to share my experience for others to benefit. I hope this information is helpful to others, who may actually benefit from it.

    I trust this response is calm enough for your liking.

  4. #64
    turbojimmy's Avatar
    turbojimmy is offline Cadillac Owners Connoisseur
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    Re: Shattered Ultra-View

    Quote Originally Posted by Larry05
    I resemble that remark.

    BTW, its meteorite.

    Don't get apoplexic (looked up the spelling - got it right the first time. Not bad for an idiot)
    Actually it's apoplectic, which by definition is having or inclined to have apoplexy (but there is no such word as 'apoplexic'). I think you meant it as 'angry or furious', which is still 'apoplectic'.

    I'm curious as to what the NHTSA will do.

    Jim

  5. #65
    Henry01 is offline Cadillac Owners Member
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    Re: Shattered Ultra-View

    I received a call a half hour ago from the NHTSA who is opening an investigation with Cadillac. I was asked to provide pictures and repair paperwork. There have been three other incidents reported of the same experience.

    btw, I actually looked up apoplectic also, but wanted to avoid a dialogue

  6. #66
    Larry05 is offline Cadillac Owners Fanatic
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    Re: Shattered Ultra-View

    Quote Originally Posted by turbojimmy
    Actually it's apoplectic, which by definition is having or inclined to have apoplexy (but there is no such word as 'apoplexic'). I think you meant it as 'angry or furious', which is still 'apoplectic'.

    I'm curious as to what the NHTSA will do.

    Jim
    Apoplectic is the proper spelling, but it is surprising how many reputable sources use apoplexic, including the National Institute of Health.


  7. #67
    turbojimmy's Avatar
    turbojimmy is offline Cadillac Owners Connoisseur
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    Re: Shattered Ultra-View

    Quote Originally Posted by Henry01
    but wanted to avoid a dialogue
    I can see why.

    Jim

  8. #68
    Larry05 is offline Cadillac Owners Fanatic
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    Re: Shattered Ultra-View

    Pass the vanilla please.

  9. #69
    akdj1055 is offline Cadillac Owners Member
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    Re: Shattered Ultra-View

    Henry01
    In regards to why GM covered your repair, why in your mind does having 600 miles on your SRX any different than having 50,000? Mine had 9,000 miles when the roof let go and I don't see why any mileage within warranty would matter to GM. No one could make any conclusion as to why either of ours broke. GM's response "glass doesn't just break" was their escape route and short of doing what you're doing legal-wise I don't understand why they ate your repair and shoved mine up my arse. Or is that it - sic the attorney on them and they get real cooperative?

  10. #70
    Henry01 is offline Cadillac Owners Member
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    Re: Shattered Ultra-View

    AKDJ1055,

    I don't know why they aggreed to fix mine and not yours. GM agreed to repair and clean the car as well as cover my expenses for rental car and taxi before I ever got an attorney involved. Perhaps the fact that my children were actually bleeding and they feared litigation? Who knows, all I know is that GM's customer service weaker than their debt rating. I hope the NHTSA investigation requires a recall and it costs GM much more than they have already agreed to.

  11. #71
    turbojimmy's Avatar
    turbojimmy is offline Cadillac Owners Connoisseur
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    Re: Shattered Ultra-View

    There's a new one on the NHTSA website with 6 injuries. Incident date is 8/17 (Henry01, yours is the one on 8/13 right?).

    Jim

  12. #72
    r_casino is offline Cadillac Owners Fanatic
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    Re: Shattered Ultra-View

    The website sounds like it might be interesting to scan...

    Can you provide a link??

  13. #73
    turbojimmy's Avatar
    turbojimmy is offline Cadillac Owners Connoisseur
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    Re: Shattered Ultra-View

    Quote Originally Posted by r_casino
    The website sounds like it might be interesting to scan...

    Can you provide a link??
    You can do a search of complaints here:

    http://www-odi.nhtsa.dot.gov/cars/pr...aintsearch.cfm

    A lot of the complaints are really trivial - people without much else to do I guess. The NHTSA seems to zero in on the important stuff, though, probably using the 'injuries' field as a flag to take a closer look.

    Jim

  14. #74
    guitarbob is offline Cadillac Owners Member
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    Re: Shattered Ultra-View

    I too, am going to have to go with a meteorite.........

  15. #75
    DG2's Avatar
    DG2
    DG2 is offline Cadillac Owners Connoisseur
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    Re: Shattered Ultra-View

    Quote Originally Posted by Henry01
    Akdj1055,

    GM actually agreed to cover the cost, but I only had 600 miles on the car. In addition to only having 600 miles, the car was in the dealer repair shop twice in the first week due to the fact that the original battery had a bad cell, which took two visits to find. Also, the car was originally repaired by Loehman's Cadillac in Waterbury, CT, and when my wife picked the car up there was still glass in the cup holders and elsewhere that could easily be seen. In fact, my wife cut her hand when she attempted to adjust the seat, right in front of my dealers service manager. My dealer, Gold Coast Cadillac, in Oakhurst, NJ then attempted to clean the car again and twenty minutes later told my wife it was ready only for her to find glass again. After the third try and several expletives, Gold Coast removed all of the seats, inner shell etc and after several days deemed the car fully clean. For the record, we have found small piles of glass several times after dirving the car which we can only assume have come from either the seats or air ducts. My lawyer is taking over the situation.

    Just for the record, GM's product allegation group originally treated me like a criminal until they finished their investigation after which they determined there was no external cause for the damage. They finally agreed to repair the car at their cost, but would not agree to replace the car with a new vehicle.

    As far as the NHTSA, I actually received a call from them as they have opened an investigation, and they have asked for pictures and a record of the repair.

    The entire experience of owning a Cadillac explains why GM debt is now rated junk. Their products as well as their service should be considered non investment grade as well.

    I'll never buy another Cadillac and will certainly recommend to all not to do so.

    Good Luck, and I obviously agree with you about the metiorite idiots. Trying to control a car on the highway at 55MPH with glass raining down and my 9 year old in the back seat telling me he was cut was not an easy task.
    At least GM did in fact fix your roof. I had a '01 BMW X5 that during very cold weather the front doors would freeze and not latch. After several trips to BMW I trusted it was fixed. I was taking my 7 year old to school on a cold winter NY day and when I came around a coner the rear door flew open ! The X5 never indicated the rear door was not latched properly and if my daughter was not belted in she would have been ejected.

    I demanded a new X5 and the dealer would not give one to me. Hence, I wrote a very strong letter to BMW of North America demanding a new car due to the high risk and loss of confiendce to place my young childeren in the car. Well, German stuberness and other German traits came out. They could not give a rat's ass about my childs saftey and the mountains of problems I have had with that X5. They did nothing ! I copied in the NHTSF and that only prompted a return leter stating they would fix the doors for the 3rd time, it never worked).

    That said, I think GM handeled your situation and will handle any problem with one of their products with world class servce. My Cadillacs are the first GM cars I have ever owned and the cars and servce has been the best . Hoepfully for all of SRX owners this ultraview issue is isolated to a few units and hopefully knowone will get hurt. I have 100% confidence in an American company that they will make it right !

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