I apologize for the time frame in which I am responding to you about your soaked carpet in your 2011 Cadillac. Did you get the vehicle to the dealership and have this resolved or did you trade in the vehicle for another one? Please, feel free to provide any updates that you would like to share with me.
Michelle, Cadillac Customer Service
I recently purchased a used 2009 SRX as I have admired the body style for some time and it seemed a perfect vehicle for us. I had the car about two days when I noticed significant water in the jack storage area. Initially I assumed that some kid had spilled a bucket of water when detailing the car for auction. However I had to abandon this theory after lifting the carpet and drying out the area and then finding it wet again after a rainfall. I think I have the problem fixed and wanted to share my experience as I found this site to be very useful when diagnosing the problem. Unlike others who discovered this problem after it had existed for some time and resulted in rusty jacks, etc, in my case there was no rust and I believe the problem had only recently developed. I found the weatherstrip to be somewhat misaligned along the right lower side and think that it may have been accidentally pulled off and then incorrectly reapplied. Some time with the hatch open and a hose running water from bottom to top on each side did not reveal any significant leak. Running the water along the top, again with the hatch open, and letting it run down the channels on either side did result in water entering through that little cut-out in the steel panel at the rear of the car and visible only when the carpeting is pulled up. The headliner was bone dry however, and the hatch was open, so that eliminated the hatch hinges and the third brake light. I have the ultra-view roof and the drains appeared to be working correctly as well. That left either the tail lights or the seal. As checking the tail light mountings requires removing the interior, I went with the easy option first. Rather than replacing the seal, I pulled it off and simply put a bead of silicone caulking into the channel where the weatherstrip fits over the steel panels on the car. I managed to get it back on the car without making a mess and left it to sit for an hour before closing the hatch. After a week and several rainfalls, the little hole is not leaking water and the jack area is bone dry. I have now put the carpet back down and the rear lower trim piece on and so far so good. All in all, a very annoying problem, but in my case it appears to have been corrected with a $5 tube of silicone. Thanks again fellow owners and keep posting. Very useful information on this site!
Thanks a lot for that descriptive, and you fixing your problem there CanadianSRX.
Would there be any chance of you posting photos of the area you are talking about?
I would like to know if the repair cost for lake SRX is covered out of warranty? I would hate to pay for a repair caused by manufacturing error.
Welcome to the forum, Erik. Mine was, but it was still within the original factory warranty. Yours is beyond that, unless you have a warranty extension. Do you?
I purchased an extended powertrain protection...does not cover the rest of the vehicle
No... it only covers the drive train.
If you purchased the "Extended Coverage"... it only covers electronics and Mechanics (Like door latches or your Nav unit.), but not trim or finish issues.
I purchased my '08 in May 2011 and had the leak fixed under warranty in August 2011. They replaced with the weatherstripping around the rear hatch opening. Problem fixed.
I too am experiencing this dilemma. Unfortunately I am not able to snoop around to try and figure out where the water is entering. I am going to have to bring my car to someone and I fear tremendously what it'll cost me. I am thinking with an issue like this any service department manager is going to have a field day with me and my money.
I wonder if anyone here has really summed up what the problem really is as opposed to: could be weather stripping, could be welds, could be navigation antenna, could be wheel wells...
My Murphy's Law tells me that where ever I bring the car the problem will not be corrected until the last possible possibility is tried... I feel so helpless.
I really hate this because other than this problem my car which I've had since 21k miles and now has 77k miles is a charm and in my opinion one of the best made & best value cars I've come across.
Any suggestions as to where I should bring it (Caddy dealer or Indie shop) or otherwise, is appreciated..
My first choice of repair facility for the leak would be your Cadillac dealer because they probably see the highest number of the leaks into the jack well on the GenI SRX. Why? That is the first place all of the on-warranty folks are likely to go. And that is where most with off-warranty would be likely to go.........the place that know their make, brand, and model vehicle. They see the most GenI leaks, especially of this nature.
All dealerships are not created equal. Some are far better than others. Check out your dealer's customer satisfaction rating.
I'd chat with my dealership service manager and see how familiar he is with this issue and their success in locating it and stopping it, first pass. Independent water leak specialists? They are out there and they are successful at what they do because they are specialists; but I seem to recall only one poster on this thread took the independent route, with success.
As to where the leak actually is? I posted earlier in this thread (more than once) the many different possibilities based on what I have read here. I also posted there didn't seem to be a pattern as to where the leaks were found. But at this point, I think the most "gold" was mined with the rear hatch area itself: issues with the gasket and/or faulty pinch welds. I got mine repaired with just the use of an adhesive to plug holes in the faulty pinch welds in/around the drain trough. They did not replace the gasket, though mine was only 4 years old from the date of manufacture at the time the issue was discovered by me and resolved.
Your choice. One thing is certain. The leak isn't likely to go away by itself. You said you like your SRX. The mileage is low relatively speaking @ 77,000 miles.
If you plan to keep it, you had better make a decision to get the work done or your SRX interior will acquire a bad smell that will be difficuly to eliminate.
The leak didn't go away on mine until the rear weather stripping was repalced. I have a 2006 as well...
Thanks for the confidence and due diligence PJ. Perhaps I will first look myself (though my days of playing "auto mechanic" are over), then I will call a local dealership and talk to the service manager if I can not see a problem easily.
I'll advise later on.
Al........G3 has a solid point. If the Lake Cadillac issue is not due to bad pinch welds hidden under the weatherstripping, and you take off the weather stripping to see, you may damage the weatherstripping or be unable to put it back on correctly. The back hatch weather stripping isn't cheap. Yours may be salvageable if you know what you are doing.
Me? I always assume I would screw things up worse and wind up unnecessarily paying far more for the same result. Handy I am not. As Clint Eastwood once said at the end in one of his spaghetti westerns, referring to a bad guy he just drilled, "A man has got to know his limitations." Or something to that effect. And I know mine.