the dealers here are incompetent trading this srx in soon
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Cadillac SRX First Generation Forum - 2004 - 2009 Discussion, the dealers here are incompetent trading this srx in soon in Cadillac SRX Forums; Around ft hood Texas none of the techs here know what they are doing or looking for. Took my 06 ...
  1. #1
    repnatl is offline Cadillac Owners Enthusiast
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    Around ft hood Texas none of the techs here know what they are doing or looking for. Took my 06 3.6 awd in to have the front lower control arms replaced a third time and nothing has been done to it in over 3 weeks. Finally got a call saying they are waiting approval from my warranty. I called the warranty and they approved the work 2 weeks ago. Wow. All the dealer found was a sway bar link boot is torn and that's what's causing the groaning creeking and popping. Funny the passenger boot is torn but my noise is on the front lower driver side. I replaced the sway bar links last time they said they were the cause when even then it was the control arms. Also they still couldn't figure out the noise from the power steering pump area when they "claimed" it was the Ac tensioner and belt. Told them that wasn't it since I just replaced those before I got there. Still making the same noise. Going to get the truck now.

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  3. #2
    orandaberg is offline Cadillac Owners Connoisseur
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    Re: the dealers here are incompetent trading this srx in soon

    And I thought I had issues!

  4. #3
    repnatl is offline Cadillac Owners Enthusiast
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    Yeah man they apologized and didn't charge me the $220 diagnostic. Of course I wasn't going to pay that anyway. Taking it in for an appraisal this weekend. You and I have gone back and forth about me buying a used srx with poor maintainance but now the service techs are failing. Between the extended warranty, constant repairs, and negligent dealers its definitely time to let this go and buy something brand new. I figured after 4 different GM dealers one of them would get it right but so far its been the same first year high school auto techs attempting to fix this truck so I can't trust either of them anymore. Just sucks I really did give this truck a try and didn't want to give up so easily.

  5. #4
    TimRSRX777 is offline Cadillac Owners Fanatic
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    Re: the dealers here are incompetent trading this srx in soon

    You both have issues, ha ha.. repnatl, I'll buy your SRX, $3500? Service techs failing? The dealer would not be in business if their service techs were "Fail" quality. Why not try a "fifth" dealer? Have you ever taken a car into a dealer for service that you WERE happy with? So you're replacing stuff and then taking it to a dealer? Almost sounds like too many cooks in the broth.

  6. #5
    repnatl is offline Cadillac Owners Enthusiast
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    Lol I hear you . There is only one more caddy dealer and its 30 miles away. Well when I took it in the first time two years ago they said sway bar links their price installed was over $500 and my deductible was $100. Parts locally were $45 for both. I knew that wasn't the issue. Took it back 4 more times and they replaced the lcas. I know exactly what's wrong with the truck. So I replaced the sway bar links again since I have a lifetime on those and the noise still remains. I took it back to that dealer showed them they were new and the noise wasn't where they said it was. I thanked them for wasting my time gas and money and said I'll never come back or recommend anybody to them. Basically they hire ppl at least around here that look good on paper but aren't the nest at mechanics. I know what issues this truck has and I know what's parts need to be fixed but they are idiots around here. If hopefully someone doesn't hit me and total it we are trading it in. And if the lower control arm breaks and causes and accident that is something I will deal with the warranty company and the caddy dealer for their negligence it doesn't take 4 trips to confirm an issue when I had them ride with me and they knew it was on the other side. Not to mention they couldn't explain the power steering pump noise or why they replaced the tensioner as a quick fix which didn't do anything. I'm very frustrated at this point. I'm not suppose to know about vehicles and diagnostics than a "certified" dealer am I right? They went to school for it I just learned and studied. And yes one time when they programmed my new key fob hahahahahaha. I don't go to shops unless the parts are way more expensive than my deductible. I hate taking my vehicles to other ppl when I can do the work myself and do a better job at it. Other than this pos I bought I've never taken a vehicle to any repair shop and I've been driving 12 years.

  7. #6
    silversport's Avatar
    silversport is offline Cadillac Owners Fanatic
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    Re: the dealers here are incompetent trading this srx in soon

    Have you taken your SRX to a regular repair shop???...not a Cadillac or GM facility???

    Bill

  8. #7
    repnatl is offline Cadillac Owners Enthusiast
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    Haven't really needed to. I know the control arms are dealer only even dorman stays out of stock. Can't even get them from a gm website. that would be my next step but the past few shops my wife took our acura tl to while I was deployed basically tried to rob her and what they replaced on 3 trips never fixed the issue. I had to fix it when I came back from Iraq. Ended up getting a complete refund on all 3 trips. There aren't too many places to trust.

  9. #8
    TimRSRX777 is offline Cadillac Owners Fanatic
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    Re: the dealers here are incompetent trading this srx in soon

    repnatl, thanks for your service.. bet Iraq was intense. I thought most soldiers were less "High Maintenance" than you seem to be, ha ha. What makes you so positive that, the issue is with your control arms? How much noise do you get out of them? I have heard ours utter groans of protest periodically but not very often at all.. chalked it up to too much cranking on the R&P.

  10. #9
    SFVetteman's Avatar
    SFVetteman is online now Cadillac Owners Fanatic
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    Re: the dealers here are incompetent trading this srx in soon

    Need a front lower control arm? www.gmpartshouse.com has them for $232.98 ($302.77 MSRP) + $50 core. You could also check with Chris, the parts guy at Rippy on this forum. He gives good deals for us members.

    Bill

  11. #10
    silversport's Avatar
    silversport is offline Cadillac Owners Fanatic
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    Re: the dealers here are incompetent trading this srx in soon

    Thank you for your Service...I'd still try another shop...let them worry about where to get the parts...perhaps you will find out what the real problem is...

    Bill

  12. #11
    repnatl is offline Cadillac Owners Enthusiast
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    Lol not really high maintainance I just know too much about vehicles to get the run around like these guys have been giving me. And thanks man Iraq sucked glad I'm retired. Cars are my passion. I might try another shop and see what they think but this time I'm staying with the truck and making them ride with me and then lift it up to verify. I've isolated the noise to the front lca to frame bushing using wd40 love that stuff. I had my wife turn the wheels to the point of the noise while the wheels are completely on the ground no jack needed so the weight is on the suspension. And while spraying it went away after that bushing and actually went away for a few days. I might have to rig up a wd40 sprayer on that thing lol. But honestly at this point its either wait for a wreckless driver or even a cow crossing the road or trade in and take a loss which I'm hoping isn't too large cause trade in is $12500 according to the other dealer we went to but I also have fender bumper and grill damage. So I'll see if I get more money fixing the body or not. If I break even I'm leaving it as is cause the parts already painted will run $1k on problem I'm having is finding the passenger fender bracket that the nipple for the headlight slides into seems that is only available through the dealer as part of the fender I've at least kept it looking pretty damn clean though. Nobody thinks we drive it lol yeah cause I don't want it to break down or risk more failures to add to my list.

  13. #12
    TimRSRX777 is offline Cadillac Owners Fanatic
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    Re: the dealers here are incompetent trading this srx in soon

    Let us know what you find out, since this seems to be a common issue. Also, it's good having someone who hates these vehicles fact checking them for us. Hang onto yours as long as you can and we will learn much.

  14. #13
    repnatl is offline Cadillac Owners Enthusiast
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    Lmao very true. If I do have someone actually do the lcas I'm keeping the old ones and try to find someone who can make a urethane insert like energy suspension cause 4 sets in 2 years is ridiculous. I should be able to write the new repair manual for this truck with updated info.

  15. #14
    repnatl is offline Cadillac Owners Enthusiast
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    So just for giggles I replaced the sway bar links again and to no surprise the popping groaning and wobbling are still there. I even replaced the sway bar to frame bushing just in case. So I'll call the warranty company and dealer to talk to them like they are kindergartners since they obviously don't understand basic mechanics. Waiting on the offer from another import dealer as far as a trade in.

  16. #15
    silversport's Avatar
    silversport is offline Cadillac Owners Fanatic
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    Re: the dealers here are incompetent trading this srx in soon

    are you doing this work or is the dealership?
    if the dealership, what do they say when they do the repair and the noise is still there?
    if you, why would you keep replacing parts you know are not flawed?
    do you HAVE to go to the Cadillac dealership for repairs (due to your warranty?)
    could you try another GM dealership?
    could you try another repair facility?

    I agree with you it is frustrating and another reason why if you can find a good repair shop to stick with them...I've been using the same shop for 30 years now and dealerships always ask me why I don't use them...the few time I do, like when you have to for a warranty repair, I have had about a 50% success rate with them...

    Good luck with your repair...

    Bill

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