navigation problem! please help me
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Cadillac SRX First Generation Forum - 2004 - 2009 Discussion, navigation problem! please help me in Cadillac SRX Forums; Hi I have a 2005 cadillac srx v8. Bought it fairly recently so I'm not so knowledgeable about the car. ...
  1. #1
    davieboiii is offline Cadillac Owners Member
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    navigation problem! please help me

    Hi I have a 2005 cadillac srx v8. Bought it fairly recently so I'm not so knowledgeable about the car. Previous owner said they stopped working after software update in the car. It plays DVD movies so lens is working in it. When I insert a navigation disc it says. The disc installed is not a map DVD. Uploading images of disc the car's software and information so you can see what is wrong.

    Is the maps dvd not working because of wrong firmware in the Car?

    Thank you David

    Btw i live in sweden
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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: navigation problem! please help me

    David, if you still have lingering questions after the community replies then I recommend getting in touch with the Customer Service team nearest you. (I apologize if this is inconvenient, but my department doesn't have access to the business practices of countries outside the United States.) After checking my resources, I see that Cadillac Sweden's phone is 00800-8680 8800 and their email is cadillac.europe@gm.com.

    Best,

    Katie
    Cadillac Customer Service

  4. #3
    rlh6805 is offline Cadillac Owners Fanatic
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    Re: navigation problem! please help me

    Quote Originally Posted by davieboiii View Post
    Hi I have a 2005 cadillac srx v8. Bought it fairly recently so I'm not so knowledgeable about the car. Previous owner said they stopped working after software update in the car. It plays DVD movies so lens is working in it. When I insert a navigation disc it says. The disc installed is not a map DVD. Uploading images of disc the car's software and information so you can see what is wrong.

    Is the maps dvd not working because of wrong firmware in the Car?

    Thank you David

    Btw i live in sweden
    Are you installing the map dvd into the slot that is behind the screen?

  5. #4
    davieboiii is offline Cadillac Owners Member
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    Re: navigation problem! please help me

    Hi. Yes i am installing through the slot behind the screen. I think it may be because of wrong firmware in the Car?

  6. #5
    rlh6805 is offline Cadillac Owners Fanatic
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    Re: navigation problem! please help me

    Quote Originally Posted by davieboiii View Post
    Hi. Yes i am installing through the slot behind the screen. I think it may be because of wrong firmware in the Car?
    Yes, could be. You need to contact a GM dealer and they can connect your car with the GM Service Programming System (SPS) and check to see if you have the correct SW installed to your radio/navigation module.

  7. #6
    davieboiii is offline Cadillac Owners Member
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    Re: navigation problem! please help me

    I have Tried to find a phone number to Swedish cadillac but i cant find any? I need a software downgrade disk. Then i think my navigation maps Will work in my car.

  8. #7
    rlh6805 is offline Cadillac Owners Fanatic
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    Re: navigation problem! please help me

    Quote Originally Posted by davieboiii View Post
    I have Tried to find a phone number to Swedish cadillac but i cant find any? I need a software downgrade disk. Then i think my navigation maps Will work in my car.
    Have you tried using a different nav disc?

  9. #8
    SFVetteman's Avatar
    SFVetteman is offline Cadillac Owners Enthusiast
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    Re: navigation problem! please help me

    According to what one of the screenshots you posted says:

    “For Cadillac vehicles built prior to 2007, a service CD update may be required to use this DVD Map Disc. If the address destination entry no longer functions with this map disc, please see your dealership for the service update”

    http://www.cadillaceurope.com/en/ind...es-and-service Using this link and choosing Sweden as the country, a list of 12 shops with contact information will appear when you click Search.

    Another option would be an older disc.

    Bill

  10. #9
    steelfarmer is offline Cadillac Owners Member
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    Re: navigation problem! please help me

    Hello,
    You have ab 05´SRX and yout car are reading the older DVD (GM p/n 10348778)...
    Your DVD is a newer one and you need a software update in your car.

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    davieboiii is offline Cadillac Owners Member
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    Re: navigation problem! please help me

    Quote Originally Posted by steelfarmer View Post
    Hello,
    You have ab 05´SRX and yout car are reading the older DVD (GM p/n 10348778)...
    Your DVD is a newer one and you need a software update in your car.
    Finally i got the answer i needed! Thank you so much. Can i find the software update on the Web and brun it out on a dvd? Or Do i have to go to a cadillac dealer? So happy for your answear. Thank you once again!

  12. #11
    Professor Wizard's Avatar
    Professor Wizard is offline Cadillac Owners Connoisseur
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    Re: navigation problem! please help me

    Also... it is still entirely possible the DVD Reader for the NAV unit is bad...

    Just because the Top Slot will play a Movie - - it is physically a different DVD player.

    The unit that operates your NAV will NOT play a movie - - it is designed only for the Map DVD.

    There are instances were a super cleaning of dirty map DVD, have fixed your error.

    The bad news is, in most instances were the unit didn't read a DVD, or didn't recognize the DVD as a Map DVD, usually end being a bad unit.

    You could try GM Customer Service... or obtaining a new map DVD from http://mapupdate.navigation.com/GM/

  13. #12
    davieboiii is offline Cadillac Owners Member
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    Re: navigation problem! please help me

    Quote Originally Posted by Professor Wizard View Post
    Also... it is still entirely possible the DVD Reader for the NAV unit is bad...

    Just because the Top Slot will play a Movie - - it is physically a different DVD player.

    The unit that operates your NAV will NOT play a movie - - it is designed only for the Map DVD.

    There are instances were a super cleaning of dirty map DVD, have fixed your error.

    The bad news is, in most instances were the unit didn't read a DVD, or didn't recognize the DVD as a Map DVD, usually end being a bad unit.

    You could try GM Customer Service... or obtaining a new map DVD from http://mapupdate.navigation.com/GM/

    I am sure that the dvd reader is working. Because i once deleted the original firmware unfortunatley. Then i got a new firmware installed in my car. and after that the navigation has not worked.

    So is there any place where i can download a software update to my car? Burn it on a dvd and install it in my car?

    I have map version 6 and 8 on dvd disc so i need a firmware update so i can use my map dvds

  14. #13
    SFVetteman's Avatar
    SFVetteman is offline Cadillac Owners Enthusiast
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    Re: navigation problem! please help me

    davieboiii, apparently you overlooked my post that I made weeks ago.

    Here it is again:

    Quote Originally Posted by SFVetteman View Post
    According to what one of the screenshots you posted says:

    “For Cadillac vehicles built prior to 2007, a service CD update may be required to use this DVD Map Disc. If the address destination entry no longer functions with this map disc, please see your dealership for the service update”

    http://www.cadillaceurope.com/en/ind...es-and-service Using this link and choosing Sweden as the country, a list of 12 shops with contact information will appear when you click Search.

    Another option would be an older disc.

    Bill

  15. #14
    davieboiii is offline Cadillac Owners Member
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    Re: navigation problem! please help me

    Quote Originally Posted by SFVetteman View Post
    davieboiii, apparently you overlooked my post that I made weeks ago.

    Here it is again:
    Yes i overlooked it. Thank you so much. I will go to a cadillac dealer on tuesday. Hopefully they will fix the problem with just a firmware update.

    But it would be easier if i could download the firmware from internet and than just put it in my car.

  16. #15
    rlh6805 is offline Cadillac Owners Fanatic
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    Re: navigation problem! please help me

    Quote Originally Posted by davieboiii View Post
    Yes i overlooked it. Thank you so much. I will go to a cadillac dealer on tuesday. Hopefully they will fix the problem with just a firmware update.

    But it would be easier if i could download the firmware from internet and than just put it in my car.
    You cannot. There is no source for this other than GM.

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