30,000 mile service question

[elnate]

We just took our 04 SRX for a 30,000 mile service, and they want to charge $1,000 just for the service (not including tire rotation). Seems a bit high to me. Anyone know if that is the proper charge? Thanks.

[TSS]

Another reason to short term lease....

[ckrichards]

Yes, that is over priced, especially when there is no 30k mile service called for in the owners guide. Take a look at your book and you will see how the maintenance I and II programs work. The additional service is listed at 25k (two inspections plus air cleaner) and again at 50k(auto transmission fluid/filter), there are other additional services further on out.

Maint I & II costs me ~$125

[miked]

Yeah, if you look in the owner's manual, until you hit 50K miles, the only thing besides the I and II services you need to do is the air filter change around 25K miles.

[Fyreman235]

I believe your dealer should be on a street corner with shells and a pea. Cadillac dealers overcharge as a matter of doing business, but this is closer to criminal grand theft!

[Kauai 1]

Telephone Cadillac Customer Assistance and file a complaint; your dealer's action is a big reason GM is having problems. My local dealer does the Maintence for $22; I provide the Mobil 1. The service includes the exhaust system and fuel line checks called for at 25,000 miles. Also, dealer installed the new air filter for $0; I bought it in parts department and service manager had a technician put it in (easy job) for free. This is not the dealer where I purchased the car new, and have had "issues." Guess where I shall deal in the future!

[robhersch]

Don't forget that SRX has different (OEM) size tires and that tire rotation is NOT recommended. That should save ~ $675 or so from the outragous fee !!
Good luck

[jrose7004]

Dealers are just the place to stay away from if at all possible. On the Corvette Forum they're referred to as Stealerships!

[Northern SRX]

$1000 for 30k mile service? This sounds like out and out theft given that the vehicle is still under warranty. I could see if there was abuse or bodywork but seriously $1000?

[JoeEXT]

Man, I just got taken with this one too! They charged me $558 and that didn't include the oil change. It was $380 in labor and the rest in parts. I can't belive it took them that long to do the so called "checks" and change a few filters. elnate, did you dispute this with the dealer? I will definalty NOT let them do there recomended service again! I wish I read this before I went in for service.

[z06bigbird]

Note that dealers typically charge and extra 10% for grease, rags, shop supplies. I negotiate that away since the charge is identified at the cashier's desk and not prior to time of service.

Ed

[robhersch]

Just received a notice from my dealer on "their 30,000 recommendations"
1) Rotate (SRX no reqs) & rebal tires:$60.80+$2 x 4 wts;..~$50? reasonable
2) Fuel Induction Service (incl new air fltr, new fuel fltr, clean ind sys, fuel treatmant): $295.95; ................................................~ $120? reas
3) Repl radiator & heater hoses $X - 15% ......................~ $120? reas
4) Repl drive, serp, access belts $Z - 15% .....................~ $100? reas
5) Oil chg, filter, lube $Y -10% .....................................~ $ 77.12 chgd me
**If ..... they do all above......my reasonable guess for all is $467;
**Joe's cost of $558 sounds maybe within reason; but elnate's $1000 says "FIND ANOTHER SERVICE GUY!!!" Good Luck!

[airbalancer]

In Canada they have, from their website
"Cadillac No-Charge Scheduled Maintenance Program.
The first of its kind in the industry, the Cadillac No-Charge Scheduled Maintenance Program offers free scheduled maintenance for your Cadillac during the first four years or 80,000 km of ownership - whichever comes first. The program covers the inspection and replacement or other appropriate service of items such as:
Lube/Oil/Filter
Semi-annual and Annual Service (includes tire rotation)
Air Cleaner Filter
Fuel System Inspection
Throttle Body Cleaning"
80,000 km is like 50,000 miles
Do they not have this in the States?

[john d]

Originally Posted by robhersch

Just received a notice from my dealer on "their 30,000 recommendations"
1) Rotate (SRX no reqs) & rebal tires:$60.80+$2 x 4 wts;..~$50? reasonable
2) Fuel Induction Service (incl new air fltr, new fuel fltr, clean ind sys, fuel treatmant): $295.95; ................................................~ $120? reas
3) Repl radiator & heater hoses $X - 15% ......................~ $120? reas
4) Repl drive, serp, access belts $Z - 15% .....................~ $100? reas
5) Oil chg, filter, lube $Y -10% .....................................~ $ 77.12 chgd me
**If ..... they do all above......my reasonable guess for all is $467;
**Joe's cost of $558 sounds maybe within reason; but elnate's $1000 says "FIND ANOTHER SERVICE GUY!!!" Good Luck!

What dealership is this?