'97 Eldo - riding high after shock / strut replacement - Page 6
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Cadillac Seville / Cadillac Eldorado Forum Discussion, '97 Eldo - riding high after shock / strut replacement in Past Cadillac Vehicle Discussion; Originally Posted by ELDO GUY I'm doing this in a few weeks , Ill look at the upper part of ...
  1. #76
    Bob Ross is offline Cadillac Owners Fanatic
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    Re: '97 Eldo - riding high after shock / strut replacement

    Quote Originally Posted by ELDO GUY View Post
    I'm doing this in a few weeks , Ill look at the upper part of the kit and compare to OEM. but ill probably use the OEM especially if i dont like what I see. I sent a note to the support line on the web site about this issue a few weeks ago. Never heard a word . I wonder what the assembly Instructions look like to see if improper installation could make a difference .
    Cool. I talked to one of their engineers as well. He described the "correct" way to assemble the struts as "this part needs to be rotated exactly such-and-such an amount to fit into this part just so, while the moon and stars line up correctly..." and so on, and not just "this part goes on top of this part which goes on top of this part" which is what they allege the aftermarket shop must have done. So see if that's the case, and if the provided instructions specifically say so.

    Thanks.

    ----------

    Update 2: Just talked to the aftermarket shop. They said no way no how did they do the install incorrectly and if they had, the dealer would've noticed it and simply fixed the install rather than replaced with OEM parts. Of course, who knows for real, what with shady dealers with their upsells and whatnot? So now it's back to dealing with Monroe...again.

  2. #77
    basscatt's Avatar
    basscatt is offline Cadillac Owners 10000+ Posts
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    Re: '97 Eldo - riding high after shock / strut replacement

    Quote Originally Posted by Bob Ross View Post
    Cool. I talked to one of their engineers as well. He described the "correct" way to assemble the struts as "this part needs to be rotated exactly such-and-such an amount to fit into this part just so, while the moon and stars line up correctly..." and so on, and not just "this part goes on top of this part which goes on top of this part" which is what they allege the aftermarket shop must have done. So see if that's the case, and if the provided instructions specifically say so.

    Thanks.

    ----------

    Update 2: Just talked to the aftermarket shop. They said no way no how did they do the install incorrectly and if they had, the dealer would've noticed it and simply fixed the install rather than replaced with OEM parts. Of course, who knows for real, what with shady dealers with their upsells and whatnot? So now it's back to dealing with Monroe...again.
    ------------------------
    let's take a step back - and use a little common sense -

    the Monroe 90011 KIT is used for -
    1997 to 1999 Deville models -
    and 1997 to 2002 Eldorado -

    can you imagine how many kits have been sold?

    tens of thousands - possibly hundreds of thousands -

    if there was a flaw in the design -
    wouldn't MOST/ALL people using this kit have the same problem?

    yet - that is simply NOT the case - gee - I wonder why -

    I am convinced the original problem was installer error -

    look at this illustration -

    http://www.genmotorinfo.com/Picture....920430GM06-011




    now picture in your mind what would happen if #2 was installed 180*
    from where it should be -

    that coil spring would sit almost 2" higher than what it should -

    and your comment -
    I talked to one of their engineers as well. He described the "correct" way to assemble the struts as "this part needs to be rotated exactly such-and-such an amount to fit into this part just so, while the moon and stars line up correctly..."

    too bad you didn't contact Monroe Tech Support like I suggested -
    and returned to the original installer - armed with this information -
    before going to the dealer - could have saved you all this hassle

    So they are saying that the fault lies with the aftermarket shop
    I agree -

    They are reimbursing me for the cost of the 90011 kit and installation,
    which is nice of them if what they're saying is true,
    but also kinda strange because it would mean they are not at fault at all,

    and they are NOT at fault -

    so why send me a dime?
    CUSTOMER SERVICE - that is why -
    that is the kind of company Monroe is - and always has been -

    that is why I always used - and constantly recommend their products -

    and by the way - you certainly didn't need to "threaten small claims court".

    -------------------------

    Update 2:
    Just talked to the aftermarket shop.
    They said no way no how did they do the install incorrectly -

    of course they said that - what did you expect?

    and if they had, the dealer would've noticed it
    and simply fixed the install rather than replaced with OEM parts.

    ya - right -

  3. #78
    vincentm's Avatar
    vincentm is offline Cadillac Owners Connoisseur
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    I get my monroe 40018's, 40017 and 40016 with ac delco strut mounts installed this week. I cant wait!

  4. #79
    Bob Ross is offline Cadillac Owners Fanatic
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    Re: '97 Eldo - riding high after shock / strut replacement

    basscat, rather than argue with you, which would be pointless because you've got your stance and I honestly don't know what to think at this point, I'd rather wait and see if someone else can confirm that the 90011 kit works for them or not. To be honest I really don't care which way it ends up going, but I would like to know who's at fault, Monroe or the shop & dealer, so I can adjust my future actions accordingly and bring some closure to the situation.

  5. #80
    vincentm's Avatar
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    Re: '97 Eldo - riding high after shock / strut replacement

    Due to financial difficulty at this time i can't get em all installed today. So i'm contemplating installing at least the rear F45 shocks myself. Ive alldata steps, two 3 ton jacks and a 2 ton hydraulic jack. Is there anything else i might need?

  6. #81
    STS_Seville_Hunter is offline Cadillac Owners Enthusiast
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    Quote Originally Posted by vincentm View Post
    Due to financial difficulty at this time i can't get em all installed today. So i'm contemplating installing at least the rear F45 shocks myself. Ive alldata steps, two 3 ton jacks and a 2 ton hydraulic jack. Is there anything else i might need?
    T50 torx and a wrench/vice grip to hold the upper nut.

  7. #82
    N*Caddy's Avatar
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    Re: '97 Eldo - riding high after shock / strut replacement

    When I changed the shocks on my friend's '97 Eldorado the top of the lug was so rusted that the T50 didn’t work.
    I end up using a grinder to cut off the top nut. I just shave it basically all the way to the threads (end up with a "C" nut). You don't need to save the old parts so you don't care if the threads on the lug are damaged.
    With that aggravation I still had the job done in little over 1h (did not have the proper grinder either).

  8. #83
    vincentm's Avatar
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    Re: '97 Eldo - riding high after shock / strut replacement

    Quote Originally Posted by STS_Seville_Hunter View Post
    T50 torx and a wrench/vice grip to hold the upper nut.

    Going to Home Depot now for a Husky T50 and some vice grips. I'll update with my progress. Should be fun

  9. #84
    vincentm's Avatar
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    102 pc craftsman set and not one socket fits on the lower bolts, what the hell GM, you idiots

  10. #85
    MoistCabbage's Avatar
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    112 pieces all sockets/rachets? Or a "mechanics tool set"? All metric? Standard? Mixed? Different drive sizes?

    100+ sockets is a good amount. 112 tools is not much at all, and you're going to find that you don't have what you need, quite often.

  11. #86
    vincentm's Avatar
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    Threw in the towel, i got her jacked up, threw a 3 ton jackstand on the rear crossmember. Compresed the rear control arm with a floor jack. But couldnt get close to removing the lower nut and bolt. 17mm is too small, and an 18mm is too big.

    So i just reconnected everything, put the wheel back on and lowered her. I'm pissed.

  12. #87
    dou1t2 is offline Cadillac Owners Member
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    Re: '97 Eldo - riding high after shock / strut replacement

    Vincent, sorry to hear your day went to s&*,especially when you were planning on having fun! (see post#83). I have to ask why are you using metric sized sockets? Try 11/16" this link may be helpful down the road.......
    http://www.vaughns-1-pagers.com/scie...conversion.htm

  13. #88
    vincentm's Avatar
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    Quote Originally Posted by dou1t2 View Post
    Vincent, sorry to hear your day went to s&*,especially when you were planning on having fun! (see post#83). I have to ask why are you using metric sized sockets? Try 11/16" this link may be helpful down the road.......
    http://www.vaughns-1-pagers.com/scie...conversion.htm
    11/16 didnt fit either..

  14. #89
    N*Caddy's Avatar
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    Re: '97 Eldo - riding high after shock / strut replacement

    Since I am watching the paint setting (literally - I am painting the front door so a quick 1 minute spray then 30 minutes waiting), I took the creeper and went under the car and I can tell you the lower control arm bolt is a 18 mm socket.
    The bolts have those clips to lock it in place when assembling. Are not required outside the production line, so if they come off don't worry about it.

  15. #90
    vincentm's Avatar
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    Re: '97 Eldo - riding high after shock / strut replacement

    Quote Originally Posted by N*Caddy View Post
    Since I am watching the paint setting (literally - I am painting the front door so a quick 1 minute spray then 30 minutes waiting), I took the creeper and went under the car and I can tell you the lower control arm bolt is a 18 mm socket.
    The bolts have those clips to lock it in place when assembling. Are not required outside the production line, so if they come off don't worry about it.

    18mm started stripping it. So i stopped

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