Outcome of dealer service visit today re: steering wheel shake
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Cadillac Seville / Cadillac Eldorado Forum Discussion, Outcome of dealer service visit today re: steering wheel shake in Past Cadillac Vehicle Discussion; The service guy took the car out on the road, really did a very thorough test. The bottom line - ...
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    bwv565 is offline Cadillac Owners Enthusiast
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    Outcome of dealer service visit today re: steering wheel shake

    The service guy took the car out on the road, really did a very thorough test.

    The bottom line - he told me not to put any more money into this car. Its age, mileage, and slew of problems are never-ending and although he promised that it is safe to drive, he said the following are what the current situation presents:
    • Severe pitting on all 4 wheels
    • Loud 'thumping' noise from the R front wheel (thinks it could be a strut or wasn't sure until taking it apart)
    • Steering column needs to be replaced (approx $3K Canadian), and no guarantee it won't break again.
    Since leaving the dealership today, the CD players (both changer and single in-dash) as well as the power windows have stopped working as they should (see my other thread on that issue).

    He said I could get a couple more years out of the car but it's not worth putting any more $ into fixing anything.

    If I were to sell it, I would take a huge loss due to all the repairs I've had (new brakes/pads/rotors, new tie rod, engine mount, coolant tank, AC outlets, rear parking lights, etc.). And yet...call me foolish ... it drives great (the shaking/vibrating is only at high speeds - over 110km/hr) and so I love driving it.

    I'm sure there is someone else here who can understand this dilemma. My main concern at this point is safety, and I know nobody can guarantee that something else won't fail...when or if.

    I just cannot believe how every day something else breaks....
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    MoistCabbage's Avatar
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    3K for a new steering column???!!! That's not correct. Even a new rack is less than $1,500.

    Pitting of the wheels, if they're not losing air' is just aesthetic.

    Struts don't typically make noise when they fail. More likely a bad mount, or sway bar links/bushings.
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    Re: Outcome of dealer service visit today re: steering wheel shake

    sounds like they think you have been milked
    for as much as they can get out of you -
    and they are now blowing you off -

    MOST of their explanations are TOTAL BS -

    this is just a car - NOT the SPACE SHUTTLE -

    Severe pitting on all 4 wheels
    so - buy a new set of wheels if they are that bad -
    WHICH I DOUBT -

    Loud 'thumping' noise from the R front wheel
    (thinks it could be a strut or wasn't sure until taking it apart)

    probably a bad hub/bearing - or a bad tire -
    struts don't make a "thumping" sound -

    Steering column needs to be replaced (approx $3K Canadian),
    and no guarantee it won't break again.

    WHY? - just WHAT is broken?
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    bwv565 is offline Cadillac Owners Enthusiast
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    Re: Outcome of dealer service visit today re: steering wheel shake

    Quote Originally Posted by MoistCabbage View Post
    3K for a new steering column???!!! That's not correct. Even a new rack is less than $1,500.

    Pitting of the wheels, if they're not losing air' is just aesthetic.

    Struts don't typically make noise when they fail. More likely a bad mount, or sway bar links/bushings.
    Well I was just quoting what he told me. He said the steering column was the cause of the shaking/vibration at higher speeds and that it was a 3-hour, $3K job.

    Pitting of wheels, I asked if I should replace them and he again said not to waste money but that it was only cosmetic. It must be on the inside because I do not notice any pitting on the exterior of the rims (I did replace the stolen center cap, though )

    If you think it's a bad mount or sway bar link/bushing, what typically would be the best course of action? I think I won't go to a dealer anymore, although I truly thought they know these cars the best and that's why I did.

    To be honest, I really would like to keep this car if possible, I truly love driving it, and I love the looks (otherwise wouldn't have bought it in the first place).

    Again, my biggest concern is safety. Does anything I've mentioned here present a cause for concern about that?
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    The steering column is NOT the cause of the vibration/shimmy. That's caused by an out of balance rotating part.

    The inside of the rims are not pitted, they're protected by the tires. The bead may be pitted, but what reason would they have had to remove the tires? Did they rebalance them?

    ----------

    Quote Originally Posted by bwv565

    Again, my biggest concern is safety. Does anything I've mentioned here present a cause for concern about that?
    Not particularly.

    The noise from the right front, he told me, is VERY loud...he did say it was very loud and it was a thumping sound.
    I'm not concerned with what he said, do YOU hear a loud thump?
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    Re: Outcome of dealer service visit today re: steering wheel shake

    Is there a place somewhere on these forums to ask for a recommendation for a local reliable and honest mechanic? I don't know if it would go in the vendor forum, general discussion, etc.? If you can point me to the correct forum I'd appreciate it. I am sorry but I just don't know all the answers to your questions. I wish I did...but I don't.

    BTW I didn't pay them anything today since they didn't do anything except diagnose.
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    A dealer didn't charge you a diagnosis fee?

    Where in Canada are you?
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    bwv565 is offline Cadillac Owners Enthusiast
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    Re: Outcome of dealer service visit today re: steering wheel shake

    Quote Originally Posted by MoistCabbage View Post
    Did they rebalance them?
    No. They didn't do anything except diagnose, although I was advised to do a road force balance and was prepared for that but the guy looked so grim about my car that I took him at his word. I need to take a break for a couple of hours now and not think about this, but will check back later for your replies/thoughts.

    Thanks, I know what you must be thinking but believe me, it's very frustrating for me.

    I wish this car was as reliable as my 2004 Miata that has NEVER had ANYTHING wrong with it. Mind you, it is a completely different beast but...
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    Re: Outcome of dealer service visit today re: steering wheel shake

    Find yourself another mechanic.
    Preferably one who understands Cadillacs of the seasoned variety.
    > What kind of tires you have on it? how many miles on them?
    > How many miles on the vehicle?
    > Do you live in an area with poorly maintained roads?
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    Re: Outcome of dealer service visit today re: steering wheel shake

    Quote Originally Posted by MoistCabbage View Post
    A dealer didn't charge you a diagnosis fee?

    Where in Canada are you?
    No I meant I didn't pay them anything re: any kind of repairs. I did pay their standard $59.95 diagnosis fee.

    I'm in Toronto.

    ----------

    Quote Originally Posted by amunderdog View Post
    Find yourself another mechanic.
    Preferably one who understands Cadillacs of the seasoned variety.
    > What kind of tires you have on it? how many miles on them?
    > How many miles on the vehicle?
    > Do you live in an area with poorly maintained roads?
    • I'm hoping beyond hope that someone here in Toronto knows of such a mechanic. That would solve so many (if not all) of my problems.
    • I don't know how many miles are on the tires, because I bought the car used. The mechanic today said they have about 1/2 life left on them, but I don't know what that means in km/miles.
    • 169000 km.
    • Yes believe it or not, living in a huge city like this with 13% sales tax on everything from a postage stamp to a condo and huge income taxes, the roads (and particularly the street I live on which is a major street) are filled with potholes, and major ones. I know this could be the cause of alignment problems and bent wheels, etc.
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    You didn't pay a diagnostic fee, and your car wasn't diagnosed, otherwise you'd have answers. He took it for a ride, fed you a load of BS, and told you the car wasn't worth it. In other words "Go away, I can make more money on other jobs".
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    bwv565 is offline Cadillac Owners Enthusiast
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    Re: Outcome of dealer service visit today re: steering wheel shake

    Quote Originally Posted by MoistCabbage View Post
    You didn't pay a diagnostic fee, and your car wasn't diagnosed, otherwise you'd have answers. He took it for a ride, fed you a load of BS, and told you the car wasn't worth it. In other words "Go away, I can make more money on other jobs".
    I don't think so, but I came here because I would like to know if I should pursue further investigation, or scrap the car. I want to keep it ..but I don't want to be driving a car that is unsafe. I'm hoping someone can recommend a reliable mechanic in Toronto. And I did pay a diag fee, sorry if I didn't make that clear...I didn't pay anything for anything else, that's what I meant.

    Anyway, time for dinner/drink(s).
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    Regardless, nothing was diagnosed.

    Nothing you mentioned is a reason to scrap the car.

    Do you have any large chain repair shops, with certified techs?
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    bwv565 is offline Cadillac Owners Enthusiast
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    Re: Outcome of dealer service visit today re: steering wheel shake

    Quote Originally Posted by MoistCabbage View Post
    Nothing you mentioned is a reason to scrap the car.

    Do you have any large chain repair shops, with certified techs?
    OK, that's at least the beginning of some reassurance.

    Yes most people go to Canadian Tire, but there is a place literally right across the street from me: http://www.activegreenross.com/.

    I will ask them on Monday what they think.
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    amunderdog is online now Cadillac Owners Connoisseur
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    Re: Outcome of dealer service visit today re: steering wheel shake

    169000km = 105,011mi
    Unless the vehicle has been abused or has a catastrophic failure it should have another 100,00 miles to go.
    Many good mechanics do not advertise; you find them by word of mouth and off the beaten path in the low rent areas.

    I would look at the sway bar end links and see if i could find some tires.
    Then see whats what.
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