I am the original owner of a '98 Deville with only 58,918 miles on it until we experienced a major engine failure while on vacation in the Smokey Mountains. To make a long story short, we had to drive from Gatlinburg to a Cadillac dealership Knoxville to have it repaired. Ironically and fortunately, the engine ran fine and didn't overheat. We learned at the dealership that the head gaskets had blown. We paid the bill, $5,024.66 which also included a new alternator and a fuel level sensor recommended by the service rep. We were totally disgusted! I wrote a letter to the Cadillac Customer Assistance Center explaining what had happened and wanted compensation for the head gasket repair plus renting a car. I was told that there was nothing they could do due to the age of the car. My comment to the customer rep was, "I find it unbelievable that a cadillac with only 58,918 miles on it would have "any" engine problems, especially Northstar engine!" I had the car serviced every 3000 miles and not once was I told that the Northstar engine had head gasket problems or that it burned oil. I learned this from viewing various web sites.
Basically, she offered a $1000 voucher towards a new cadillac. I asked her if the head gasket problem has been resolved on the '08s and she couldn't answer me, so I refused to accept the voucher. I've learned my lesson well and will avoid buying any cadillacs from this day on.
Has anyone else experienced this problem? If so, why hasn't there been any legal action taken?