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Thread: Cadillac News: Cadillac dealers frustrated over Escalade production snarls

  1. #1
    Cadillac Forum's Avatar
    Cadillac Forum is offline The Creature
    Automobile(s): 2005 Cadillac Escalade ESV
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    West Palm Beach, Florida, USA

    Post Cadillac News: Cadillac dealers frustrated over Escalade production snarls

    Filed under: SUV, Plants/Manufacturing, Cadillac, Luxury

    Lincoln went through it during the launch of the MKZ last year, Jeep went through something similar with its Cherokee launch, and now the 2015 Cadillac Escalade has apparently caught the bug: dealer delivery delays because of quality control checks. Automotive News reports that Cadillac dealers have been waiting three times longer than usual - a month or more - from the time an Escalade leaves the assembly line to when it gets delivered. Worse, dealers are saying they don't always know where their vehicles are in transit, or when they are set to arrive. The situation has upset customers who have put down deposits and things have gotten so bad that some dealers have reportedly stopped taking pre-orders.

    Cadillac says it has the delay, called "dwell time," down to two weeks, and it expects to cut that to a week by the beginning of September. The company said "a lengthy quality-assurance process on some interior parts" has caused the lag, the report citing additional issues with figuring out which vehicles should be delivered first. A spokesman said that more trucks have been put in the distribution system to work through the backlog, but it's clear it's still going to take some time to set things right, with one dealer telling AN that cars ordered in February and March still haven't arrived.

    Brand chief Kurt McNeil said additional personnel are at the Escalade's Arlington, Texas factory to speed up the checks, and spreadsheets tracking every order have been distributed to field staff. Even with the snafu, though, the Escalade is Cadillac's best seller through July.Cadillac dealers frustrated over Escalade production snarls originally appeared on Autoblog on Wed, 20 Aug 2014 13:29:00 EST. Please see our terms for use of feeds.
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  3. #2
    Kay-Pos's Avatar
    Kay-Pos is offline Cadillac Owners Member
    Automobile(s): 2004 & 2007 Escalades
    Join Date
    Apr 2014
    Camp Springs, Md

    Re: Cadillac News: Cadillac dealers frustrated over Escalade production snarls

    Love the Escalade, can't wait to get the 2015 model!

  4. #3
    Nomas is offline Cadillac Owners Fanatic
    Automobile(s): 2011 DTS luxury
    Join Date
    Sep 2014
    Los Angeles area

    Re: Cadillac News: Cadillac dealers frustrated over Escalade production snarls

    nothing wrong with getting it right !
    It was surprising to read that the Escalade is Cadillacs biggest seller. If thats true,they sure missed the mark by eliminating the V8 powered large sedans.

    Maybe those New York Hipsters will make up the difference. Since New York is soooooooo cool. Not !


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